Remove industries communications-and-media
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Trends and Disruptors Influencing the Communications, Media, and Technology Industry in 2024

Perficient Digital Transformation

Fueled by technological advancements including 5G, generative AI, and cloud computing, the communications, media, and technology (CMT) industry is poised for significant growth and disruption in 2024. Data-driven personalization extends beyond the basics, offering truly tailored interactions that resonate with individuals.

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5 Worst Ways of Scaring Customers Away

Redial

Businesses across all industries face new challenges that can significantly impact customer experience (CX). Ignoring the Digital Shift Customers are more connected than ever through digital platforms and social media , and their expectations have skyrocketed. Lack of Personalization Modern customers expect personalized interactions.

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Slack Vs. Zoho Connect: Communication Comparison In 2024

31 West

You need a system that can facilitate seamless communication across all departments within your organization, as well as your outsourced team. So, how do you choose a robust, user-friendly, and cost-efficient communication tool for your business? We’ve reviewed two tools that are dominating the online communication industry.

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10 Essential Zendesk Features Every Customer Support Team Should Utilize

31 West

Designed to improve your customer experience, Zendesk has grown into a full-fledged customer relationship management software featuring robust collaboration, multi-channel communication, integration, and ticketing system (to name a few) solutions to enhance your user journey with your business.

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Top 10 Best CRM Software In 2024

31 West

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Community Cloud : Community Cloud offers customer-to-customer interaction.

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Scaling Your Business Through Smart Outsourcing

SEBPO

BLOG Scaling Your Business Through Smart Outsourcing May 3, 2024 This is a special edition of A Media Operator (AMO), sponsored by SEBPO and written by AMO. The woman who designed the AMO media kit is based in Barcelona. Not to mention, media companies are unique. In these sponsored deep dives, AMO digs into a specific topic.

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Perficient Recognized As A Notable Telecom, Media, and Entertainment Industry Consultancy

Perficient Digital Transformation

The lines are blurring among communications, media, and technology (CMT) companies, and consumers are demanding exceptional experiences across the board. Products and services must be hyper-personalized, digital-first, and accessible in any place and at any time.