en resources 
Perficient Digital Transformation
FEBRUARY 6, 2024
translations/es.json"; // Import JSON file for Spanish Language const resources = { en: { translation: translationEN, }, es: { translation: translationES, }, // Add translations for other languages here }; i18n.use(initReactI18next).init({ /translations/en.json"; // Import JSON file for English Language import translationES from "./translations/es.json";
TTEC
APRIL 22, 2022
Captive centres are those that are client owned and operated and provide resources directly to their organisation. An outsourcing partner has the resources and expertise to manage multiple digital channels, freeing the retailer to focus on other areas of the business. Choose wisely.
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TTEC
MAY 11, 2022
No one has time or resources to waste on digital tools and efforts that don’t pan out, especially in the race to meet modern customers’ evolving demands. The thoughtful use of digital technologies can bring great competitive advantages: better customer experience, improved employee experience, and long-term bottom-line benefits.
TTEC
SEPTEMBER 10, 2021
Outsourcing business processes and tasks can free up employees to focus on more complex or valuable work; it can extend resources, such as sales support, for targeting new or underserved markets; support new product and service rollouts; and provide expertise within a specific industry focus. What are the top reasons to use outsourcing?
TTEC
JULY 19, 2022
With so many factors affecting customer interactions it can be hard to know where to focus your time and resources. Happy customers are the cornerstone of a successful brand, but what does it really take to get them? Customer experience (CX) has long been top of mind for companies, but what goes into good CX can be difficult to pin down.
TTEC
APRIL 18, 2022
The bottom line is that companies must assess their needs, resources, and goals when choosing between omnichannel or multichannel support. And if a company doesn’t have high customer volume yet, associates may not need to transition customers from one channel to another or track the context of previous interactions.
TTEC
AUGUST 6, 2021
Here are additional resources about the front office and back office. And increasingly, a seamless integration of various front-end and back-end systems with automation and human intervention is the key to enabling greater efficiency, accuracy, and productivity than ever before. Learn more.
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