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Delight customers in the experience economy: 3 ways CX can help

TTEC

When the customer needs to speak with someone at the bank about a situation with one account, that customer expects the bank to know about the other nine accounts (even if this interaction doesn’t pertain to those other accounts). If something has gone wrong, or is about to go wrong, always be proactive. Be proactive.

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Digital strategy vs. digital transformation: 3 ways to make both work for your brand

TTEC

Too often, brands mistakenly assume a digital strategy is only about digital channels and technology, and they don’t take the time to align it to the broader business capabilities. If you are looking for advice or would like to talk with digital strategy or digital transformation experts, connect with us here. This alignment is key.

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Omnichannel vs. multichannel contact centre support: Key differences and why it matters

TTEC

In an omnichannel contact centre, associates can share notes about previous interactions with the customer across touchpoints. Associates can share information about customer interactions across channels. Learn more about multichannel vs. omnichannel support. What are the benefits of omnichannel support?

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Omnichannel vs. multichannel: How to get the best results from both approaches

TTEC

It refers to the use of more than one channel to communicate information about a brand and to interact with customers. What is the best way to use an omnichannel approach? Learn more about omnichannel and multichannel approaches here. What does multichannel mean? As you likely guessed, multichannel means “many channels.”

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Why NodeJS is a popular choice for web development services

Groove Technology

In this article, let us show you the power of Node.JS This deep-rooted experience allows us to build scalable, efficient, and robust web applications using Node.js If you are confused about how to get started, Groove Technology is happy to offer you deep consultation with our experts.

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Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution

TTEC

Strong brands know how to resolve issues before customers need to call; and the really savvy ones proactively identify and solve customers’ issues before customers even know about them. Too many companies rely on old, traditional standards and pride themselves on their customers being able to reach their associates.

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Customer experience vs. customer relationship vs. customer success: Why your brand needs all 3

TTEC

Customer success is about how brands recover from fumbles, how they listen to customers and identify areas for improvement in those moments. No brand is perfect, and missteps are bound to happen. In essence, it’s brand defense at scale. When customer relationship and customer success come together, the result is customer experience (CX).