Raya Contact Center

NOVEMBER 26, 2023

Recognized for the 3rd consecutive year and one of only 3 chosen star performers in EMEA. Cairo, Egypt – November 27, 2023 – RAYA CX, a subsidiary of RAYA Holding for Financial Investments, has risen to the Major Contender category in Everest Group’s CXM PEAK Matrix® EMEA 2023.

Business Process Outsourcing 82

Business Process Outsourcing Customer Support Efficiency Marketing 82

Everest Group

OCTOBER 11, 2023

As the market has seen an uptick in regional consolidation in the past few years, we have included regional cuts for EMEA and APAC in the report to help enterprises in their regional sourcing decisions. LEARN MORE ABOUT Top Service Providers

Payroll 104

Payroll Sourcing Marketing Flexibility 104

Raya Contact Center

SEPTEMBER 28, 2022

Securing a place in the Aspirants category of this significant EMEA assessment for the second year in a row further solidifies our place as a rising global CX provider. Everest Group is a US-based leading global research firm that shares insights on BPO , IT, business processes , and engineering services. ” . . About RAYA CX.

Business Process Outsourcing 98

Business Process Outsourcing BPO Outsourcing Engineering 98

Raya Contact Center

OCTOBER 3, 2021

RCX is proud to announce that the RAYA CXers shined at the Contact Center World (CCW) 16 th Annual EMEA awards on September 30 th. In addition, RCX was awarded in two corporate categories, which were Best in Customer Service and Best Home/Remote Agent Program, presented by Maggi Dewedar, Director of Support Functions. About Raya CX.

Business Process Outsourcing 98

Business Process Outsourcing BPO Customer Support Outsourcing 98

Everest Group

JUNE 7, 2023

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment In the wake of the Great Resignation and business uncertainty, enterprises have regarded Recruitment Process Outsourcing (RPO) providers as strategic partners capable of guiding them through the constantly evolving talent market. LEARN MORE ABOUT Top Service Providers

Outsourcing 52

Outsourcing Service Global Business Services Shared Services 52

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 64

Management Service Outsourcing Marketing 64

Everest Group

SEPTEMBER 30, 2022

Who is Leading Customer Experience Management (CXM) Services in Europe? The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money. LINKEDIN LIVE. September 29, 2022 |. 10:00 CDT | 11:00 AM EDT.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Management Service 52

Raya Contact Center

SEPTEMBER 28, 2022

Securing a place in the Aspirants category of this significant EMEA assessment for the second year in a row further solidifies our place as a rising global CX provider. Everest Group is a US-based leading global research firm that shares insights on BPO , IT, business processes , and engineering services. ” . . About RAYA CX.

Business Process Outsourcing 52

Business Process Outsourcing BPO Outsourcing Engineering 52

Everest Group

MAY 11, 2023

IST Poland has become a powerhouse in Global Business Services (GBS) and a Centre of Excellence for GBS. This is thanks to the competencies in GDPR and software development, accompanied by a healthy pool of STEM talent and multilingual customer service. BST | 2 p.m. CET | 5:30 p.m.

Global Business Services 52

Global Business Services Customer Service Software Marketing 52

Raya Contact Center

DECEMBER 4, 2023

Insightful Reflections from David Rickard, Partner at Everest Group, as RAYA CX is recognized as a Major Contender and Star Performer in Everest Group’s 2023 #CXM PEAK Matrix® EMEA assessment. In the EMEA region, it is known for its proactive problem-solving, pricing structure, operational efficiency, and relational management.

Efficiency 40

Efficiency Management Marketing Service 40

TTEC

JUNE 24, 2022

Image: Type: Podcast Episodes Podcast Embed Code: The CX POD - Europe · Episode 22: Realising a partner strategy and building a full ecosystem CX service partner. Building great CX today needs the orchestration of many skills, services, and tools into a complete solution. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk.

Service 52

Service Engineering 52

Zinnov

AUGUST 10, 2022

Further, Laiye also announced an investment of USD 50 Mn in EMEA over the next 3 years to partner with local players and establish its presence. The platform allows enterprises to build applications end-to-end for various business scenarios such as employee service, AI-based marketing, intelligent customer service, etc.,

Automation 96

Automation Robotics Process Automation Marketing Retail 96

Zinnov

AUGUST 10, 2022

Further, Laiye also announced an investment of USD 50 Mn in EMEA over the next 3 years to partner with local players and establish its presence. The platform allows enterprises to build applications end-to-end for various business scenarios such as employee service, AI-based marketing, intelligent customer service, etc.,

Automation 96

Automation Robotics Process Automation Marketing Retail 96

Raya Contact Center

SEPTEMBER 16, 2021

Gaining a place in the Aspirants category of this EMEA assessment further solidifies our efforts in our transformational CX journey. The PEAK Matrix® assessment measures service and technology providers’ overall capabilities and the impact they create in the market. About Raya CX.

Business Process Outsourcing 52

Business Process Outsourcing Customer Support Outsourcing Marketing 52

TTEC

DECEMBER 7, 2021

Amanda Krebs, Customer Service Centre Development Manager, Volkswagen Group UK. Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod. Invitees: Tom Johnson, Operations Director, TTEC. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk.

Engineering 52

Engineering Customer Service Management Service 52

ScaleHub

JANUARY 12, 2022

ScaleHub is excited to announce the newest addition to our team, as Susanne Richter-Wills steps into the role of Vice President Sales for Europe, the Middle East, and Africa (EMEA). Susanne brings her substantial knowledge of the BPO market as she assumes oversight of all sales activities in the EMEA region. New business development.

Sales 52

Sales BPO Insurance Banking 52

Perficient Digital Transformation

AUGUST 4, 2023

Partnering with the right digital transformation service provider is vital to thrive in this digital age. The report offers an in-depth overview of 38 digital transformation service providers, offering valuable insights into the market landscape.

Service 98

Service Right-Sizing Research Healthcare 98

TTEC

FEBRUARY 14, 2023

Mobile menu section: Mobile menu links: Menu title: Home Menu link: / Menu title: Contact Us Menu link: /contact-us Menu title: Services Menu children: Menu title: Customer Experience Strategy Menu link: /customer-experience-strategy Menu title: Data Analytics Menu link: /data-analytics Menu title: Digital Experience Transformation Menu link: /ttec-digital (..)

Retail 52

Retail Healthcare Government Analytics 52

IBM Services

DECEMBER 14, 2023

It is very easy to turn a terraform template into a deployable architecture and open the door to cost optimization, compliance management, self-service, standardization and repeatability. Have you utilized a service to assess your account’s security posture?

Engineering 71

Engineering Accounting Automation Collaborations 71

ScaleHub

OCTOBER 18, 2022

Within our category— IT, Internet, Software, and Services —ScaleHub ranked 12. Based in Kigali, Rwanda, UPsource “offers socially impactful digital services” by connecting young African professionals to digital work opportunities. This year we ranked 107. We’ve launched promising partnerships and expanded our global reach.

Sales 52

Sales BPO Accounting Marketing 52

Raya Contact Center

MARCH 10, 2022

We would not have achieved our remarkable achievement without our qualified team that puts forth significant efforts to ensure the delivery of top-notch services. RCX provides its services in over 15 languages. Established in 2001, Raya Customer Experience (RCX) is listed on the Egyptian Stock Exchange since 2015. About RAYA CX.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

Raya Contact Center

FEBRUARY 24, 2022

We would not have achieved our remarkable achievement without our qualified team that puts forth significant efforts to ensure the delivery of top-notch services. RCX provides its services in over 15 languages. Established in 2001, Raya Customer Experience (RCX) is listed on the Egyptian Stock Exchange since 2015. About RAYA CX.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

Everest Group

OCTOBER 21, 2021

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Join our fast-growth global research firm to support our continued expansion into EMEA. About Everest Group. Key Responsibilities.

Marketing 40

Marketing Research Sales Sourcing 40

ScaleHub

JANUARY 25, 2023

There are three primary models of Impact Sourcing (as defined by the Rockefeller Foundation ): ● Direct : Traditional outsourcing providers, and shared service centers adopt Impact Sourcing principles and hire high-potential but disadvantaged people directly.

Impact Sourcing 98

Impact Sourcing Sourcing Data Entry Business Process Outsourcing 98

Everest Group

OCTOBER 19, 2023

Asia Pacific continues to dominate the global services landscape as major tier-1 Indian cities maintain their Leader positions across functions. The Philippines continues to remain a Leader for contact center and transactional business process services work. LEARN MORE ABOUT Top Service Providers

Nearshoring 59

Nearshoring Marketing Offshoring Information Technology 59

TTEC

APRIL 12, 2022

Digital transformation, automation, and self-service, using smart speakers and search engines are all changing the customer journey and the role of agents working in customer service; a customer will often search their phone for help before ever calling a customer care number. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk.

Engineering 52

Engineering Research Customer Service Automation 52

TTEC

JULY 13, 2021

With shifts in attitudes towards the issue of data ownership illustrated by regulations such as GDPR and concepts such as the open data movement, our guest Huw Davies, Co-founder & Chief Commercial Officer at Ozone API provides his views of financial service platforms implemented through a Banking as a Service-concept.

Banking 52

Banking Service Retail Regulations 52

Globalization Partners

AUGUST 15, 2022

This is the second year in a row that G-P has led in the category that focuses on market dynamics driving adoption, how technology is shaping and impacting the industry, and includes an evaluation of the growing list of companies providing products and services. For the Full Report. Please download here.

Data Entry 98

Data Entry Research Out-Tasking Government 98

TTEC

SEPTEMBER 9, 2021

Our host Mark Hillary interviews one of the speakers for the events, Jo Causon, CEO of the Institute of Customer Service. Invitees: Jo Causon, CEO of the Institute of Customer Service. Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod. Host: Mark Hillary – CX Analyst & Author.

Analytics 52

Analytics Engineering Customer Service Sourcing 52

Perficient Digital Transformation

FEBRUARY 9, 2022

In the report, Now Tech: Modern Application Development Services, Q1 2022, Forrester states that, “Software is at the core of every business today, but not every company can be a software company.” Modern Application Development Services Partnerships. Forrester Now Tech: Modern Application Development Services, Q1 2022 Report.

Service 69

Service Manufacturing Healthcare Software 69

ScaleHub

MAY 18, 2022

ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. ScaleHub’s presentation will be featured in Block 2 of the day, which is dedicated to Outsourcing and Global Business Services Delivery. Hope to see you there!

Shared Services 52

Shared Services Outsourcing Co-Sourcing Service 52

CDS

JUNE 17, 2021

Every geographic region has shown impressive growth, with new large enterprise accounts in North America, EMEA, and APAC as well as strong growth with each major OEM partner.

Accounting 52

Accounting Software Engineering Sales 52

Perficient Digital Transformation

MAY 15, 2023

IDC’s perspective states, “Adobe executives were clear that in 2023 they want to build deeper engagement with their services partners and that they want this engagement to happen earlier in the customer engagement cycle. Contact our experts to learn more about our services. That makes good sense.

Marketing 110

Marketing Research Analytics Sales 110

Velocity Global

AUGUST 2, 2022

Countries Mark Latest Expansion in EMEA Region. Velocity Global was named a “Leader” in Global Employer of Record services by prominent analyst firm NelsonHall. DENVER, August 2, 2022 —. Founded in 2014, the company has hundreds of employees across six continents. For more information, visit velocityglobal.com. ###.

Regulations 64

Regulations Accounting Management Service 64

Everest Group

NOVEMBER 9, 2022

DALLAS, November 9, 2022 — Multi-process human resource outsourcing (MPHRO) deals are on the rise again in 2022 as enterprises seek end-to-end services that include talent acquisition and development and that keep employee experience at the core. Digital HR services have experienced more demand owing to ongoing digital efforts by clients.

Human Resources 59

Human Resources Research Retail Manufacturing 59

Velocity Global

JULY 1, 2022

With Croatia, Velocity Global now operates 29 entities in the EMEA region (Europe, the Middle East, and Africa). Velocity Global was named a “Leader” in Global Employer of Record services by prominent analyst firm NelsonHall. Founded in 2014, the company has hundreds of employees across six continents. ###. Corporate Communications.

Regulations 64

Regulations Management Service 64

CDS

JANUARY 31, 2023

31, 2023 – CDS , the leading provider of multi-vendor services (MVS) for data centers worldwide, today announced record YoY growth, with a 15% increase in revenue, compared to 2021. Company achieved record growth with 619 new customers, expands executive team EATONTOWN, NJ.,

Service 52

Service Finance Engineering Customer Support 52