IBM Business Partners

JUNE 30, 2023

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

Retail 64

Retail Order Management Streamline Operations Flexibility 64

Anexa

MAY 20, 2023

A vast portion of the market is engaged in retail, which is transforming as we speak. The organizations that are poking through the pack are those that focus on the quality of their service – enter retail customer engagement. Cutting service costs to deliver profits is short-sighted and sacrifices long-term profitability.

Retail 52

Retail E-Commerce Customer Service Research 52

Anexa

NOVEMBER 24, 2023

The recent micro-store phenomenon introduces opportunities for retailers and e-tailers to improve customer (CX) and employee experience (EX). Retail and ecommerce have long focused on the bigger is better approach. Improving Retail Employee Retention Retailers face ongoing challenges finding employees, let alone retaining them.

Retail 52

Retail Reduced Overhead E-Commerce BPO 52

CGS Inc

MAY 25, 2023

Body Over the years, you have undoubtedly heard the stories chronicling large retailers’ decisions to invest in their manufacturing supply chains. Panelists in the session included industry veterans Brett Mathes, Carhartt Director of Supply Chain Services and Paul Magel, CGS President of Application Solutions and Technology Outsourcing.

Retail 52

Retail Manufacturing Co-Sourcing Nearshoring 52

Automation Anywhere

OCTOBER 27, 2020

The retail banking industry is faced with significant challenges to achieve optimal operational efficiency and profitability while providing the highest level of customer satisfaction. Retail banks offer a wide variety of products, including consumer loans, credit cards, and checking and savings accounts. READ REPORT NOW.

Retail 98

Retail Banking Automation Robotics Process Automation 98

Automation Anywhere

JUNE 9, 2022

Retail was certainly disrupted by COVID-19. The “new normal” requires retailers to respond with sophisticated technical, business processes, and cultural solutions. Hyperautomation is a word that is increasingly being heard in retailer management circles. Consumers’ desires for immediate gratification.

Retail 75

Retail Robotics Process Automation Inventory Management Out-Tasking 75

Perficient Digital Transformation

OCTOBER 24, 2022

Customer Service reps are often the first line of contact for retail customers seeking assistance. Providing your teams with efficient and user-friendly ways to interact with those in need of support is expensive. Optimize and Accelerate Your Twilio Flex Retail Capabilities. This is where Perficient can help.

Retail 49

Retail Reduced Costs Customer Service Engineering 49

Everest Group

JULY 13, 2023

Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog. Contact us to speak to an analyst on this topic.

Retail 52

Retail Inventory Management Sales Streamline Operations 52

Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

Perficient Digital Transformation

JANUARY 19, 2024

Many retailers are embarking on a digital transformation to modernize and scale their order management system (OMS) solution. Built on a modern architecture, the solution wraps Docker containers around order management business services. This architecture streamlines application management and the release of new functionality.

Order Management 118

Order Management Retail Software Flexibility 118

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 59

Service Retail Manufacturing Banking 59

Groove Technology

JUNE 6, 2022

Let’s discuss more about Mobile app developments Services. It enables businesses to send notifications about what’s new or changed in their services or products. By offering mobile app services in your business, you are certain to stand out from the fray. What is mobile application development ?

Service 130

Service E-Commerce Retail Out-Tasking 130

Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 solutions). Instead, all these problems and many more will be solved by the company.

Offshoring 246

Offshoring Software Service E-Commerce 246

TTEC

APRIL 20, 2022

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Topics: Customer Experience Strategy Body: Retail is an industry in constant evolution. Key takeaways: Retail brands are struggling to balance experience versus cost and efficiency versus issue resolution. Transcript. Jon Stough : Hello.

Retail 52

Retail Call Center Efficiency Reduced Costs 52

Magellan Solutions

OCTOBER 11, 2023

Hence, there is a race to improve operations and customer service nowadays. Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible. There are a plethora of business benefits employers outsource inbound support services. The reason?

Call Center 52

Call Center Outsourcing Service Retail 52

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. Stakeholders prioritize efficiency and productivity, aiming to reduce false positives and mitigate potential losses from regulatory fines.

Co-Sourcing 69

Co-Sourcing Banking Service Advisory 69

Simplr

FEBRUARY 7, 2023

Hold the phone: it’s time to increase efficiency and cost-effectiveness. Historically, phone is the most expensive customer service channel to staff and maintain. Still, in a world where companies are constantly dealing with customer inquiries and complaints, the phone has persevered given how efficient it is for resolving problems.

Customer Service 95

Customer Service Service Retail Call Center 95

TTEC

APRIL 22, 2022

As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high-quality contact centre. These findings call attention to the fact that more is expected of service and sales associates than ever before.

Retail 52

Retail Outsourcing Out-Tasking Sales 52

TTEC

APRIL 4, 2022

Expectations for fast and convenient customer support from retail brands will also continue, making it essential that retailers attract and retain talented employees. A key retention driver for employees in retail and many other industries are flexible and supportive work environments. The new digital retail landscape.

Retail 52

Retail E-Commerce Sales Flexibility 52

Everest Group

JANUARY 25, 2023

Webinar Future-proof your organization with a modern and efficient core system in the era of scarce budgets January 25, 2023 10:00 AM PT | 1 PM ET Join Everest Group’s Ronak Doshi and other industry experts on this webinar to understand how modernized, efficient, and future-proof core systems can be created at organizations.

Efficiency 52

Efficiency Banking Retail Collaborations 52

Redial

APRIL 17, 2024

From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond. Proficient in English and multiple local languages, put the country in the most attractive destination for BPO services.

Business Process Outsourcing 130

Business Process Outsourcing Banking Human Resources Outsourcing 130

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. European enterprises are primarily adopting cloud to drive operational efficiencies and business growth.

Service 64

Service Retail Information Technology Marketing 64

Everest Group

MARCH 19, 2024

By partnering with IT and technology services providers, banks and financial institutions can prepare for the new T+1 settlement. This security trade rule change to shorten the order finalization date by a day is expected to enhance operational efficiencies and reduce risk. Reach out to discuss the topic with us.

Banking 64

Banking Service Streamline Operations Risk Management 64

TTEC

FEBRUARY 4, 2022

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Topics: Digital Transformation Body: Retail stores underwent dramatic changes in the last two years. We all know that retail customer expectations have significantly over changed the past two years.

Retail 59

Retail E-Commerce Automation Sales 59

IBM Business Partners

SEPTEMBER 20, 2022

Retailers face a constant challenge when it comes to ensuring that the right products are available when customers want them. IBM Business Partner, GK Software SE is a German-headquartered developer and provider of standard software for the retail sector and currently counts 22% of the world’s 50 largest retailers among its customer base.

Retail 52

Retail E-Commerce Sales Pharmaceuticals 52

Magellan Solutions

AUGUST 19, 2021

BPO Philippines Reshaping The Retail & Banking Industry. Retail banks , like most companies, face an urgent imperative to reimagine themselves. . Here are some pandemic-sparked retail banking trends worth keeping an eye on for 2022 and beyond: The emergence of the neo-normal. COVID-19 caused drastic consumer behavior shifts.

Banking 52

Banking Retail BPO Finance 52

Zinnov

FEBRUARY 29, 2024

This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs). Significant productivity improvements and cost efficiencies in managing and orchestrating the clean energy grid.

Service 64

Service Collaborations Advisory Resource Optimizing 64

Anexa

DECEMBER 13, 2021

Retail used to be so simple. And while retail entrepreneurs have reaped significant benefits from the shift to digital sales, there have still been challenges wrought by labor shortages, supply chain chaos, and the urgent need to identify and respond to changing consumer behavior trends.

Retail 40

Retail BPO E-Commerce Outsourcing 40

Everest Group

JULY 17, 2023

Banking Operations – Services PEAK Matrix® Assessment The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Lines of business such as cards and payments and retail banking are growing significantly.

Banking 52

Banking Service Advisory Finance 52

Hyland

SEPTEMBER 19, 2022

The value of mortgage servicing portfolios should increase as repayment speeds slow with rising refinance rates. The fallout has affected firms in virtually every industry, including financial services. What happens when goods and services (such as labor) are in short supply? The focus is on efficiency. 50+ RPA use cases.

Banking 52

Banking Retail Automation Jobbing 52

IBM Services

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. What are managed marketing services (MMS)? Managed marketing services provide the hyper-personalization needed to build customer loyalty and reduce churn.

Marketing 74

Marketing Management Service Offshoring 74

Magellan Solutions

JUNE 14, 2021

Is it more practical to hire seasonal employees in retail call center outsourcing ? Which is why many eCommerce businesses prefer a retail call center outsourcing. So, hiring seasonal employees will guarantee an efficient funding for your call center agents. Cons: Seasonal Employees Lackluster Service Quality.

Call Center 40

Call Center Retail Outsourcing BPO 40

VXI

MARCH 10, 2023

Marketers and customer care associates need to work together to cancel the “cost center” culture, remove operational barriers, and leverage the right SaaS platform to gain efficiencies and unlock opportunities for value creation through automation and AI.

Service 52

Service Right-Sizing Retail Advisory 52

VXI

MARCH 10, 2023

Marketers and customer care associates need to work together to cancel the “cost center” culture, remove operational barriers, and leverage the right SaaS platform to gain efficiencies and unlock opportunities for value creation through automation and AI.

Service 52

Service Right-Sizing Retail Advisory 52

Zinnov

APRIL 4, 2024

Intelligent Content Generation (ICG) leverages Generative AI to create, analyze , and enhance diverse, personalized, and contextually relevant content across multiple formats (Text, Image, Audio, Video) enabling enterprises to efficiently streamline content-driven processes at scale. It is within this context of IA 2.0’s

Automation 52

Automation Retail Insurance Collaborations 52

Zinnov

MARCH 26, 2024

The findings reveal the nuanced financial benefits that Generative AI can bring to businesses and also provide valuable insights for Technology Service Providers to capitalize on this technology. One of the key areas where Generative AI can make an immediate impact is cost efficiency.

Service 52

Service Customer Service Analytics Efficiency 52

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69