Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog
Everest Group
MAY 22, 2024
Reach out to discuss this topic in depth. In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” While concerns about declining revenues and increased costs are valid, many traditional methods, like human interaction, are still needed for complex customer issues.
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