The Global Small Business Blog
FEBRUARY 13, 2024
©iStock/metamorworks I've been a fan of John Yunker's for more than two decades. No one knows web globalization like John does. He's the expert of all so-called experts on this topic. Check out some past post about John here. The exciting news is that he is finishing up his latest popular report card, " The Web Globalization Report Card 2024 ," available in two weeks.
Go4Customer
FEBRUARY 12, 2024
Is your business at a crossroads in the realm of customer service, grappling with the crucial decision of whether to keep call center operations in-house or outsource them to third-party service providers? This pivotal choice can significantly shape the dynamics of your customer interactions and influence overall business success. Let's embark on a journey through the intricate landscape of customer service strategies, unraveling th.
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Magellan Solutions
FEBRUARY 14, 2024
In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. With rising costs and complex regulations overwhelming healthcare providers, partnering with overseas business process outsourcing (BPO) companies has become a strategic necessity.
Eclaro
FEBRUARY 11, 2024
Super Bowl LVIII between the Kansas City Chiefs and San Francisco 49ers has no shortage of tantalizing storylines. The Taylor Swift Effect. Mr. Irrelevant vs. Future GOAT. The Top Tight End Showdown. The crowning of a dynasty or a return to glory. But for the moment, let’s shift our focus from the gridiron to the playing field of business, where every day is game day.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
IBM Services
FEBRUARY 13, 2024
In this age of supply chain disruptions that hold the power to upend entire industries, strength and resilience across the entire value chain is no longer a nice-to-have—it’s a survival tactic. For sourcing teams, that means pivoting their mindset around selecting suppliers from a tactical, lowest-cost-above-all approach to a strategic one.
The Global Small Business Blog
FEBRUARY 10, 2024
©2024 Laurel J. Delaney. All right reserved. "It’s one of the greatest cities on the planet. My heart beats differently when I’m in Chicago. It slows down and I feel more at ease.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
V-Soft Consulting
FEBRUARY 16, 2024
Technological advancements are ramping up year over year, and businesses must adopt them to remain competitive. Artificial Intelligence (AI), Machine Learning (ML), and many automation algorithms are now the driving forces behind digital workflows. ServiceNow (NOW) has also become a revolutionary platform in advancing technology and the digital landscape.
IBM Services
FEBRUARY 13, 2024
Remember how cool it felt when you first held a smartphone in your hand? The compact design and touch-based interactivity seemed like a leap into the future. Before long, smartphones became a way of life for organizations worldwide because of all they offer for business productivity and communication. Generative AI ( artificial intelligence ) promises a similar leap in productivity and the emergence of new modes of working and creating.
The Global Small Business Blog
FEBRUARY 15, 2024
©iStock/FotografieLink What’s the difference between doing business globally, and being a global-first business? What are the positives, pitfalls, and most crucially, how do you ensure your business isn't left behind in the race towards global-first dominance in 2024? Doing business globally might involve expanding your operations across borders, tapping into international markets, and perhaps establishing a presence in multiple countries.
Microsourcing
FEBRUARY 12, 2024
On the first day of 2024, Financial Executives International (FEI) shared a disturbing statistic with its members – more than 300,000 accountants and auditors had left their positions during the past two years 1. The sun had barely risen on the new year and the collective of chief financial officers, chief accounting officers, treasurers and tax executives had received another stark reminder of the pressures confronting businesses of all shapes and sizes.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
V-Soft Consulting
FEBRUARY 16, 2024
In a business world fueled by speed and efficiency, solutions that empower employees and customers while streamlining service delivery are paramount. ServiceNow self-service portals are your answer to enhanced user experience and streamlined processes. ServiceNow self-service portals are a powerful tool, whether your goal is to elevate internal IT service management (ITSM) or deliver a seamless customer support experience.
IBM Services
FEBRUARY 16, 2024
A large, multinational automobile manufacturer responsible for producing millions of vehicles annually, engaged with IBM to streamline their manufacturing processes with seamless, automated inspections driven by real-time data and artificial intelligence (AI). As an automobile manufacturer, our client has an inherent duty to provide high-quality products.
The Global Small Business Blog
FEBRUARY 16, 2024
©iStock/Jirsak If you’re looking to increase your revenue and see real conversions, Amazon audience targeting helps maximize your ad budget. Amazon provides the perfect opportunity to sell to millions online, extending reach far beyond a brick-and-mortar storefront. Due to the sheer volume of web traffic that Amazon receives each month, many sellers focus all of their efforts exclusively there rather than open their Direct to Consumer (DTC) website. eCommerce brands will see greater success by n
Amzur
FEBRUARY 14, 2024
Gone are the days of clunky, siloed systems and reactive decision-making. Today’s manufacturers are wielding the double-edged sword of cloud-based solutions and artificial intelligence (AI) to achieve operational excellence. But NetSuite isn’t just another enterprise resource planning (ERP) software; it’s a platform specifically designed to cater to the unique demands of manufacturing.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
Eclaro
FEBRUARY 14, 2024
Love is in the air and all around us this Valentine’s Day. With all that it inspires, from heart-shaped boxes of candy to rose bouquets to proclamations of passion, here at ECLARO we were inspired by February 14 to share 14 of our favorite quotes about loving what you do. And with good reason.
IBM Services
FEBRUARY 12, 2024
An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Advancements in technology mean customers can order virtually any product and receive it in less than a week.
The Global Small Business Blog
FEBRUARY 12, 2024
©iStock/ma_rish What's affecting me, my clients, my colleagues and other global small business owners: What you should expect in the Year of the Dragon 2024. The Year of the Wood Dragon 2024, an explainer. The Year of the Dragon, predictions for your Chinese zodiac sign. Quote of the week: "You’re a Dragon, and of all the signs only a Dragon can tame the fates.
Intelligent Sourcing
FEBRUARY 12, 2024
No matter what the angle or the time period, there has always been a death knell sounded over the future of offshoring. Over the years, many would have had it believed that business process delivery from locales near and afar would succumb to the advancements in automation and artificial intelligence. Equally, there has been a […] The post Location, Location, Location – 2024 and beyond appeared first on Intelligent Sourcing.
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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.
Everest Group
FEBRUARY 16, 2024
Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. Amid challenges such as rising fraud, evolving regulatory norms, economic pressures, and unique geopolitical circumstances, financial institutions and next-generation participants are striving to meet compliance standards.
IBM Services
FEBRUARY 16, 2024
In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience? And why do both matter for your business? Customer experience , or CX, is a holistic accounting of customers’ perceptions resulting from all their interactions with a business or brand, whet
The Global Small Business Blog
FEBRUARY 14, 2024
©iStock/Marina Leer "Love is our true destiny. We do not find the meaning of life by ourselves alone - we find it with another.
Perficient Digital Transformation
FEBRUARY 16, 2024
New ERG Will Assist in Delivering On Our People Promise At Perficient, our success is defined by our colleagues. Because of this, Perficient has promised to challenge, champion, and celebrate its people, and that includes empowering their personal health and well-being. Today, we proudly announce the launch of the LiveWell Employee Resource Group (ERG), a community of Perficient colleagues passionate about health and wellness that aims to support everyone in achieving better overall well-being.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
The Hackett Group
FEBRUARY 16, 2024
Procurement Targeting Technology, Including Gen AI, To Help Close Efficiency Gaps and Improve Effectiveness Miami, FL – February 16, 2024 – Improving spend cost reduction has taken over the top priority spot for procurement executives for the coming year, as companies face concerns over their ability to continue to grow revenue, high interest rates, fears of recession, and the potential for labor and skill shortages, according to new Procurement Key Issues research from The Hackett Group , Inc.
IBM Services
FEBRUARY 15, 2024
You’re headed to your favorite drive-thru to grab fries and a cheeseburger. It’s a simple order and as you pull in you notice there isn’t much of a line. What could possibly go wrong? Plenty. The restaurant is near a busy freeway with roaring traffic noise and airplanes fly low overhead as they approach the nearby airport. It’s windy.
Intugo
FEBRUARY 14, 2024
Outsourced Accounting Services Navigating financial intricacies challenges small businesses seeking growth and stability. The delicate balance between specific accounting needs and cost-effective strategies highlights that outsourcing accounting services is the gateway for growth. In an ever-evolving financial landscape, the significance of efficient solutions, like outsourced accounting services, becomes increasingly crucial.
Blue Ocean
FEBRUARY 14, 2024
When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. We are here today to say, with respect, they’re wrong. It’s kind of ironic because many (most?) SaaS companies are no strangers to how an entire industry can be flipped on its head with a simple reframing of business models.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Perficient Digital Transformation
FEBRUARY 13, 2024
Hello Trailblazers! With Salesforce Survey, gaining valuable insights and feedback from your audience becomes a seamless and insightful experience. In this blog post, we’ll learn how we can Automate Survey Invitations with the help of Flows. This innovative capability empowers you to integrate surveys into your Salesforce Flows effortlessly, ensuring timely and targeted feedback collection.
IBM Services
FEBRUARY 12, 2024
In today’s rapidly evolving digital landscape, enterprises are facing the complexities of information overload. This leaves them grappling to extract meaningful insights from the vast digital footprints they leave behind. Recognizing the need to harness real-time data, businesses are increasingly turning to event-driven architecture (EDA) as a strategic approach to stay ahead of the curve.
The Hackett Group
FEBRUARY 13, 2024
Finance Leaders Also Continue to Focus on Digital Automation to Shrink Significant Productivity and Efficiency Gaps Miami, FL – February 13, 2024 – Cost containment and cash flow optimization have jumped to the top of the priority list for finance leaders for 2024, in response to an uncertain economic outlook, potential for slowing or stalling of global growth, and the unprecedented confluence of inflationary price increases, rising interest rates, supply market challenges, and geopolitical inst
Unosquare
FEBRUARY 16, 2024
Have you ever wondered how computers understand the instructions we program into them? Imagine them like picky assistants, accepting only specific types of information. This “pickiness” is governed by typing systems, the backbone of every programming language. But these systems come in two flavors: static typing and dynamic typing. Defining Both Types What is a Statically Typed Language?
Speaker: Michelle Meyer, Founder and CEO of MatterProviders
Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.
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