Perficient Digital Transformation

OCTOBER 15, 2021

We’re also gaining strategic client relationships with Fortune 1000 customers across several industries, including financial services, healthcare, technology, and business services sectors. Over its 13-year history, Overactive has been providing innovative and scalable technology solutions to international clients.

Nearshoring 90

Nearshoring Right-Sizing Offshoring Reduced Costs 90

CGS Inc

OCTOBER 14, 2021

The award is presented by TMC, a global, integrated media company, and TMC’s CUSTOMER magazine. With immersive technology, including our proprietary Teamwork AR™, we allow customers to connect and seamlessly transition through their channel of choice to reach live agents who will address their individual and immediate needs.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

Avasant

OCTOBER 14, 2021

The report gives organizations a view into the changing landscape of customer experience, the role of digital technologies in responding to the pandemic, and it helps in identifying the right service providers that enterprises can partner with to reshape customer-facing functions. End-to-end CX programs are a priority.

Research 59

Research Design Management Customer Service 59

IBM Business Partners

OCTOBER 12, 2021

DS Compliance’s new DS Dash: Voice Analytics connector enables analysts to integrate voice into the IBM Security i2 Connect event timeline to enhance POLE (Persons, Objects, Locations and Events) data and identify additional relationships and contextually relevant spoken information. Learn more about DS Compliance’s journey to IBM Cloud.

Co-Sourcing 52

Co-Sourcing Analytics Cybersecurity Call Center 52

Zinnov

OCTOBER 12, 2021

In fact, with the networks becoming more complex, rekindling wireline transport networks attuned to advanced technologies has become imperative. What are the key technology accelerators? DOWNLOAD THE WHITEPAPER. What are the must-haves to kickstart your decommissioning journey? What is the impact of decommissioning and migration?

Manufacturing 52

Manufacturing Flexibility Collaborations Research 52

Perficient Digital Transformation

OCTOBER 12, 2021

As a Red Hat Marketing Coordinator, you will be responsible for creating, executing, and managing marketing plans for our Red Hat practice , which covers cloud, integration, APIs, automation, and DevOps. Partner marketing offers the unique opportunity to collaborate with colleagues across Perficient, as well as with our technology partners.

Jobbing 72

Jobbing Collaborations Marketing Management 72

TTEC

OCTOBER 11, 2021

Defining the right set of metrics to gauge customer experience success requires mapping all points of contact, applying several customer experience metrics, and integrating customer interactions. Is technology only being introduced because it’s flashy or does it serve a purpose? How to improve CES.

Analytics 52

Analytics Offshoring Software Sales 52

Everest Group

OCTOBER 12, 2021

The “Business Value Orchestrator Platform” views application management as one part of a broader initiative comprising other technology towers, operating models, service management solutions, delivery enablement, and next-generation sourcing. The key challenge is the unavailability of suitable mature AI solutions.

Sourcing 52

Sourcing Management Service Engineering 52

Metasource

OCTOBER 13, 2021

Client and creditor documents are classified using advanced recognition technology. With a proven process that includes a smooth integration with internal CRM platforms, MetaSource enables debt relief and settlement employees to shift their focus to settlements and customer service, even as the volume of work increases.

Automation 52

Automation Human Resources Customer Service Accounting 52

Perficient Digital Transformation

OCTOBER 15, 2021

We are excited to announce our inclusion in Gartner’s Forecast Analysis: CPaaS, Worldwide, 2021, as a top-rated third-party System Integrator (SIs) for Amazon Connect and Twilio.

Managed Services 69

Managed Services Design Service Management 69