Sat.Aug 07, 2021 - Fri.Aug 13, 2021

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Why Talent Upscaling is the Main Focus of BPO Philippines This 2021

Magellan Solutions

Most of them rely on solutions provided by the management. How Magellan Solutions Managed to Upscale Its Agents Skills Over the Last 3 Years? Magellan Solutions has been a consistent contender for the top spot of the best BPO companies in the Philippines. Flatworld Solutions. Magellan Solutions. KMC Solutions.

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Inbound Services KPIs And The Problems They Solved

Magellan Solutions

How Magellan Solutions Use It For Your Inbound Call Services Advantage. Magellan Solutions help you realize that you’re doing something right. Magellan Solutions guarantees that you will place yourself ahead of the inbound call center services competition in search rankings. Qualified Leads. Bounce Rate.

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How BPO Philippines Persuades 70% of Global Consumers For Their SME Business Partners?

Magellan Solutions

As you can see, all of these solutions are based on what customers’ think about the service. Another thing that we can notice is that most of these solutions are all about being proactive towards your customers. More than manpower, they should be able to help your business strategize solutions by creating effective metrics and KPIs.

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4 ways to modernize your supply chain strategy

IBM Services

Focus on optimization in the short term: Agile solutions and microservices can help address current issues like optimizing container shipping, reducing inbound supplier calls, increasing collaboration, improving demand forecasting and labor management.

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The Secret to Achieving and Scaling Your Diversity & Inclusion Goals

The 10KC solution enables companies to meet their diversity goals by building up the networks of diverse talent and giving them access to mentorship opportunities. Engage every employee with a DEI experience that drives engagement, promotion, & retention.

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How to manage the most common ecommerce customer service questions and complaints

Influx

Solution: . Solution: . Ecommerce customer support agents can point customers in the right direction, provide alternatives, and create solutions. Solution: First-call resolution is crucial. Solution: Sometimes customers do not know how to use a new product, app, or service and believe it is malfunctioning.

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Things Dissatisfied Customers Say and How to Avoid Them

VXI

However, along with fast-paced solutions and precise problem-solving steps comes the problem of impersonal customer handling. Automation is not the end-all and be-all solution to the customer experience—it is only a part of it. Make an upsell a solution to a customer issue. Everybody wins. “He He was rude to me!”.

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Create an Early Talent Experience That Drives Attraction, Engagement, & Retention

The 10KC Solution provides you with the resources and expertise needed to run brand-differentiating Early Talent programs that will help you attract and retain the best employees. Students and new grads need formal onboarding, connectivity, and mentoring.

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Solving the Biggest Tech Challenges in RevOps

In this eBook, we’ll run through real-world examples that show how RevOps teams can benefit from modern solutions for the access, management, and activation of their GTM data.

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Build a Mentorship Experience That Drives Engagement, Promotion, and Retention

The 10KC Mentorship Solution provides the tools & resources to create a scalable, centralized and measurable program that will help you achieve your goals. Retain, engage and support a diverse workforce with an effective mentorship program.

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Forrester Research Report: How Sales and Marketing Intelligence Drive Improved Business Outcomes

Those implementing a B2B sales and marketing intelligence solution reported that they have realized 35% more leads in their pipeline and 45% higher-quality leads leading to higher revenue and growth. More organizations are investing in B2B sales and marketing intelligence solutions. Forrester found “only 1.2%

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Best Practices for Accelerating the Sales Process

Solution-centric mentality. Read on to learn how to adopt specific workflows and approaches that append your existing processes to deliver value to your prospects and internal counterparts. What's covered: Targeted prospecting. Efficient outreach strategy.

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Why B2B Contact and Account Data Management Is Critical to Your ROI

The digital age has brought about increased investment in data quality solutions. 64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success. Businesses are realizing that it isn’t just about the volume of data they have available; it’s about the accuracy of information.

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Marketing-Led Post-COVID-19 Growth Strategies

Marketers are uniquely positioned to provide creative solutions to aid their organization in times of change and chart a course for navigating success. When the dust settles, we have a responsibility to turn our shock and grief into fierce determination and lead the charge of responsible, strategic, and sustainable future growth.

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5 Essential Pieces of a Prospecting Solution

As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster. Steps your buying committee must go through when purchasing a prospecting solution.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not. So what’s working now? What should your plans for 2023 include?

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The Workplace of the Future: Building a Sense of Belonging

Ten Thousand Coffees Connectivity Solution creates informal interactions that build culture and a sense of belonging among employees, while also providing them with opportunities to grow their networks in remote-first and hybrid work environments.