October, 2022

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The “Autonomous SOC” Is A Pipe Dream

Forrester Digital Transformation

Many vendors across the security industry share a vision: to deliver an autonomous security operations center (SOC) with their technology at the center. This idea is about as likely as me being able to join Starfleet and voyage with Captain Janeway in my lifetime.

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How To Improve Your IT Service Desk

31 West

The most crucial point of an IT service desk is the support experience. If you utilize all prospects of your service desk, your business will be benefitted. An efficient service desk provides clear support priorities, minimum functional interruption, and a satisfying user experience.

Service 130
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How to Launch a Successful Outsourced Contact Center Implementation

Kim Campbell

The launch of your outsourced contact center implementation may be a strenuous time – there's so much at stake for your business. That said, it shouldn’t be a headache

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Top 10 Accounting Outsourcing Trends You Should Know in 2022

Invensis

Trends and techniques in accounting are always changing, especially as new technologies emerge. SAGE has found that 90% of accountants think accounting is going through a cultural shift that favors technology. This is because automation and high-tech systems are changing the future of accounting.

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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

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5 Best Practices For Onboarding A New Client

Redial

The introduction to the client and the onboarding process is fundamental since it establishes trust and proper management for a lasting partnership. Putting it another way, it is the first official “hello” that will determine the impression of both parties that are about to work together.

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Top 10 essential Google Chrome extensions for UI/UX designers

Groove Technology

Utilizing Google Chrome extensions is a clever way to increase your creative productivity if Google Chrome is your primary browser. As UI/UX and product designers, we often use the top 10 Chrome extensions, which are all included in this roundup.

Design 130

More Trending

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What Is An Enterprise Help Desk And Its Benefits?

31 West

An enterprise help desk enables you to automate a vast area of your business operation. It helps you run a smooth process with less time and effort while reducing human errors.

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Portugal Work Visas and Permits: A Guide for Expats + Employers

Velocity Global

Need to obtain a Portugal work visa on behalf of yourself or an employee working for your company?

Jobbing 126
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Perficient Mentioned in Forrester Trends Report: Low-Code Addresses the Developer Shortages

Perficient Digital Transformation

Many organizations are struggling with finding skilled software developers for their development teams. To help increase the number of developers, one of the strategies emerging in the market is low-code platforms.

Jobbing 113
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Must have skills & qualities for any contact center agent 

Redial

I remember the days when I was working as a call center agent for a technical support campaign. It is not an easy job. Companies need to continue looking out for effective leadership, tools & methodologies to stand out and facilitate the consumer experience.

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Top 7 Global Employment Challenges

Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.

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10 Major Challenges for IT Service Providers in Cloud Computing

Groove Technology

You may have previously heard of the term “cloud computing.” ” In summary, cloud computing refers to the online storage, management, and access of large amounts of data and software applications. In the context of cloud computing, firewall networks protect all data.

Service 130
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Predictions 2023: CX Teams Thrive Or Wither Based On What They Do Now

Forrester Digital Transformation

Customer experience teams in 2023 will reach an inflection point: They will either show ROI and excel — or fade away. Read our CX predictions for 2023. Age of the Customer customer experience Customer Experience Measurement predictions promoted

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8 Tips For Help Desk Staff To Turn Customer Complaints Into A Lead

31 West

Businesses grow based on the acceptability of products and services. With more customers turning to your business, a brand develops. Hence, customer satisfaction is always crucial as their complaints are vital. Research indicates that customers share their good experiences with two or three people.

Sales 130
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Velocity Global named a Leader in Everest Group’s global Employer of Record PEAK Matrix®

Velocity Global

DENVER, October 13, 2022 —. Report highlights exhaustive breadth of solutions, in-depth local expertise, and extensive global coverage.

Payroll 111
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How HR Can Create A Connected Talent Experience in the New World of Work

Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC

Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.

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Connecting with our Community One Game at a Time

Perficient Digital Transformation

In April 2022, Perficient announced a multi-year, multi-faceted partnership with Major League Soccer’s Atlanta United franchise. The partnership includes a variety of marketing and corporate engagement benefits, a standout being the Coin Toss Kid opportunity.

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How is data mining & analysis helping the healthcare industry? 

Redial

Let’s start by saying that data mining is a technique through which useful information and knowledge can be obtained from a large amount of data. . It helps obtain valuable insights into your business, customers, or other areas by analyzing structured and unstructured sources of information. . This method, applied in the healthcare industry , can give accurate patient records that enable the physician to make effective decisions at the right time. .

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The Top 12 IDEs That Every Programmer Should Know

Groove Technology

Text editors and command-line tools, which offer little to nothing in terms of automation, debugging, and swift code execution, have been a source of conflict for software engineers. Programming tools are part of the continually evolving world of software development.

Software 130
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Predictions 2023: Bold Shifts In Retail Models Will Be The Salve For Uncertain Times

Forrester Digital Transformation

In 2023, retail models will need to adapt to tap into new sources of profitability, which will become more critical amid economic headwinds. Age of the Customer Computer Vision natural language processing (NLP) predictions Retail Trends store of the future

Retail 246
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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.

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What Are The Benefits Of Remote IT Support Services?

31 West

A remote IT technician needs the help of networking and the internet to access a problematic device from their computer. Once they have access, they can diagnose, troubleshoot and correct hardware and software issues in a quick and efficient way.

Service 130
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Tech at the edge: Trends reshaping the future of IT and business

McKinsey and Company

With technological change accelerating, companies need to make four fundamental shifts. Digital Insights High Tech & Internet Analytics Digital Disruptive Technology Growth Innovation Leadership

Analytics 145
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Do it on Purpose: Intentionality

Perficient Digital Transformation

Have you ever said, “We should do this,” …and then you don’t? That is a lack of intentionality. Being Intentional Comes Easy to Some, Hard for Others. The differences in people are beautiful – life would be boring otherwise.

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The importance of promoting well-being in your organization 

Redial

We all (or should) have the main objective of developing a work culture that encourages the general well-being of employees. The employee will always be the basis of production, and production is what will give the company results and, indeed, a return on investment if the conditions in which they find themselves are appropriate. So, it makes sense that if we make sure that the foundation of everything feels right, then everyone can win.

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The Ultimate Guide to Hiring and Running Payroll for Global Talent Compliantly

Employ global talent without worrying about complex compliance regulations, local labor laws, and hidden risks.

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How to Scale Your Landing Page Performance Efficiently?

Groove Technology

Most minor to midsize B2B businesses worldwide use far too few landing pages, which is a fact. Even though they all feature the standard “Contact Us” page with a form, that is NOT an actual landing page.

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Changing Your Loyalty Program? Here’s What To Consider

Forrester Digital Transformation

Today, brands leverage loyalty programs to acquire and retain customers, particularly those they lost during the height of the pandemic.

Marketing 246
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How To Implement A Help Desk System?

31 West

Businesses implement help desk systems to provide their customers with instant support whenever they face any issue. It ensures that customers acquire the best out of any product or service. But setting up a help desk system is not as easy as it sounds.

Software 130
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On the cusp of a new era?

McKinsey and Company

Current economic and political turbulence could presage the start of a new era that is structurally very different with a new narrative of progress. Risk & Resilience Insights Long-Term Capitalism Strategy Managing in Uncertainty Risk Management

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Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.

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Custom XhtmlString Render Service – Force Absolute URL for Images

Perficient Digital Transformation

Working with a headless website setup sometimes can be challenging. For example, if you insert an image directly into the TinyMCE text editor sometimes (it depends on a lot of factors) you can see the relative path to the server storage where the image is saved.

Service 113
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A look into the BPO & nearshore industry in times of global financial concern 

Redial

I’ve searched studies for various analysis and predictions regarding local and international events, what we are going through and how it has affected our reality. Of all that is mentioned, I can agree that the economic area is the most affected, both for individuals and entities. . The recent changes and behavior of the markets have represented a vulnerability, especially for companies seeking to develop alternatives, safeguarding the possibility of assuming even more risk.

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Common Design Patterns in Web Development

Groove Technology

If you’ve ever run your own website or are curious about UX, you’ve most definitely come across web design patterns. You might not comprehend what they mean precisely, but you’ve heard the term.

Design 130
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Introducing The Green Market Revolution

Forrester Digital Transformation

The green market revolution gives businesses an historic opportunity for new environmentally sustainable products and services for everything. Learn more in this blog post. Climate Action Sustainability

Marketing 246
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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially. Companies can find the talent they need in top emerging fintech hubs around the world. Highly skilled global candidates are available to hire — companies just need to know where to look for them.