The Global Small Business Blog
FEBRUARY 3, 2023
©iStock/lakshmiprasad S Small and medium businesses in India have now set their sights on global expansion, with many first-generation entrepreneurs successfully building their companies and looking to grow overseas. After completing his master’s degree in 1999, 48-year-old Saket Gaurav started working at a Russian company for a while before he moved to Dubai to join another firm.
Forrester Digital Transformation
FEBRUARY 3, 2023
Tech Execs, do not be too aggressive with short-term cuts that inevitably will force you to play catch-up in the long run. Instead, be aggressive with repositioning your workforce to expand core business growth and strengthen the durability of your advantage in the market.
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31 West
FEBRUARY 3, 2023
Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience. Jira and Autotask are two such solutions we will be exploring today.
McKinsey and Company
FEBRUARY 3, 2023
Businesses risk billions if Black professionals continue to be underrepresented in tech jobs. Closing the gap means making changes to education, recruiting, and retention initiatives.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Forrester Digital Transformation
FEBRUARY 3, 2023
What do Live Nation’s Taylor Swift ticketing debacle and cyber risk have in common? Bad assumptions.
V-Soft Consulting
FEBRUARY 3, 2023
With the IT industry booming, so many companies are quickly moving towards digital transformation and in the process, they are replacing outdated, manual practices with digitized solutions. Business leaders are changing their perspectives and switching to technologies that are capable of handling everything. If you are planning to switch to technology to manage your company’s IT Workflow and streamline your business goals, ServiceNow is probably the best solution for you.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Perficient Digital Transformation
FEBRUARY 3, 2023
Retailers are constantly seeking new ways to meet the ever-growing demands of their customers. In today’s digital age, customers expect a seamless and convenient shopping experience, whether they purchase online or in the store. With this in mind, it is crucial for retailers to consider the benefits of investing in technology that allows customers to access their order information online regardless of the purchase channel.
McKinsey and Company
FEBRUARY 3, 2023
Realizing it can no longer be ‘business as usual’, industry chiefs need to transform themselves and their organizations to succeed.
Perficient Digital Transformation
FEBRUARY 3, 2023
Today is my first blog of 2023, like anything, a new beginning. Yesterday, I was on a phone call with a dealer friend of mine who was quite optimistic about 2023. This dealer was focused on transforming his dealership for electric vehicles and on consumer preferences that are changing the very nature of what an automotive dealership needs to deliver for consumers.
McKinsey and Company
FEBRUARY 3, 2023
As climate change impact becomes increasingly apparent, the adoption of decarbonization commitments is accelerating. Companies are acting rapidly and decisively to reduce greenhouse-gas emissions and neutralize residual emissions.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Mattsen Kumar
FEBRUARY 3, 2023
As customer experience (CX) and customer loyalty become increasingly important for businesses, especially contact centers, it is essential to implement quality monitoring strategies to ensure that customer expectations are met. This article will discuss 8 quality monitoring strategies for improving CX and loyalty. Transform Your Customer Experiences: 8 Loyalty-Boosting Quality Monitoring Strategies Having customers who are loyal to your business is essential for success.
Unosquare
FEBRUARY 3, 2023
The pace of technological innovation in the marketplace today demands that every company operates as efficiently as possible. One of the key tools for enhancing organizational workflows is the adoption of bespoke tools derived from custom software development. Custom applications, unlike commercial off-the-shelf software (COTS), are built to address specific needs for companies.
Mattsen Kumar
FEBRUARY 3, 2023
The customer experience is a critical factor in the success of any business, especially when it comes to providing customer service through call centers. In order to ensure a positive customer experience, it is essential for companies to measure and track key performance indicators (KPIs). In this article, we’ll look at the most significant customer experience KPIs for call centers , and how you can use them to track and improve customer service.
Offshore India Data Entry
FEBRUARY 3, 2023
Managing bulk data has become a tiresome task for businesses especially when it comes to mortgage data. Managing and organizing mortgage data accurately is a tiresome and challenging task for the business. A lot of costs will be involved by the business if it wants a precise mortgage process in place in terms of hiring additional resources to manage the mortgage data entry services, equipping infrastructure and essential software for managing accuracy in work, etc.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Mattsen Kumar
FEBRUARY 3, 2023
In today’s data-driven marketing environment, metrics are important. In order to study and improve in-flight campaigns and to help with important choices for upcoming launches and tactics, they are undoubtedly necessary. Since stakeholders and investors constantly want to see quantifiable proof of a company’s success, marketing KPIs are also crucial for communicating with leadership.
Working Solutions Outsourcing
FEBRUARY 3, 2023
You’ve worked hard to put in place a great customer service strategy. If you’re lucky—and if you’ve followed some of the best practices outlined by our experts on our blog—you’re seeing the fruits of that work with the increased sales activity and operational growth that goes hand in hand with customer satisfaction and loyalty.
Zinnov
FEBRUARY 3, 2023
The Indian GCC ecosystem has grown, evolved, and unlocked newer dimensions of business value over the last couple of decades. GCCs in India have definitively moved beyond the common trope of cost, to drive product, technology, process, and people excellence. This is what is making the India ecosystem a preferred destination for setting up, scaling, and driving significant value through centers of excellence.
McKinsey and Company
FEBRUARY 3, 2023
How can the cement and concrete industry reach net-zero emissions by 2050? McKinsey hosted panelists at the World Economic Forum Annual Meeting 2023 in Davos to offer their insights.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
31 West
FEBRUARY 3, 2023
IT help desk providers know the importance of tapping into automation technology to streamline repetitive tasks. This boosts employees’ productivity and saves them time in executing the same tasks every day. Autotask is one such cloud-based, scalable automation technology that’s designed to simplify your business operations. Featuring custom ticketing templates and an impressive user interface, the extensive range of features offered by Autotask has made it an ideal choice for IT service p
Mattsen Kumar
FEBRUARY 3, 2023
“Quality is never a fluke. Consistently, it is the outcome of thoughtful planning, deliberate action, expert guidance, and careful execution.” Let’s begin this blog with a thought. Shal we? Is it really necessary to conduct inspections? What advantages, if any, do quality control inspections have? In my perspective, there are advantages, but they vary with the type of examination being performed.
Capgemini
FEBRUARY 3, 2023
‘CAPGEMINI EARTHLINGS ECOPRENEUR’ PLATFORM EMPOWERs EMPLOYEES TOWARDS REACHING NET ZERO GOALS- POWERED BY GOOGLE CLOUD Tamalika Chakraborty/ Shoubhik Ghosh/ Debasish Rakshit 3 Feb 2023 Facebook Twitter Linkedin Capgemini is committed to be carbon neutral for its own operations and be a net zero business by 2030. In a global organization like Capgemini, the responsibility for achieving Net Zero goal is shared by all the employees.
Perficient Digital Transformation
FEBRUARY 3, 2023
It’s not uncommon when facing a new problem, to fall back on a tried-and-true solution. Then, suddenly remember why the team moved off of that solution in the first place. Recently, I’ve seen this trend with engineering teams and a desire for multichannel content. A Common Case for Headless Content on AEM Let’s set the stage with an example. A digital marketing team has licensed Adobe Experience Manger 6.5 with the hope of using the WYSIWYG content editing to quickly produce and release conte
Advertiser: ZoomInfo
Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.
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