Thu.Jul 29, 2021

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Pursuing a ‘Service-First’ View of Digital Transformation

Transparent BPO Outsourcing

Customer care providers should focus on clients, customers, and employees to achieve the right balance. By Jason Sterns, Vice President of Business Development, Transparent BPO The customer care industry has lost sight of a ‘service-first view of digital transformation.’ Too often, providers mention the term to prospective clients and then cloak it with rhetoric and […].

Service 111
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Background screening complexities in the LATAM region

Neeyamo

As organizations opportunistically focus on expanding borders and gaining a solid global foothold, managing current and prospective employees has become increasingly complex, making global employment screening a demanding task. Background screening helps prospective employers validate credentials declared by the applicant at the time of hire. Hiring employees from new geographies and validating credentials while adhering to local laws is often a tightrope walk.

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How to Prepare for IT Project Meetings in English

WebCreek

One benefit of being a developer is the opportunity to work remotely with diverse teams from around the world. But this almost always renders as necessary a good understanding and command of English. So, if you’re an IT developer whose native language is Spanish, how do you fully and effectively take part in your English-language projects? Below are strategies for success to prepare for project meetings in English.

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Rethink and Reorganize: A Reliable Process to Rise Above Your Competitors

Intelligent Management Inc.

We live with such uncertainty today that only one thing is sure: change and adaptation are inevitable and what brought success to businesses in the past may no longer be valid. Trying constantly to “keep up” is exhausting. There is a much better alternative that is, instead, invigorating. Rather than keep up, businesses can step ahead of the game. Companies can rise above their competitors by rethinking what they do and how they do it and reorganizing the way they work.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Top 6 Strategy Execution Challenges

MicroAgility

For any strategy to have value to an organization, it must be properly implemented. Many businesses however fail to meet their objectives because they encounter challenges during this implementation phase. Here we will look at what barriers to strategy implementation businesses can face and possible solutions to resolving them. 1. Information Systems .

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How to Prepare for IT Project Meetings in English

WebCreek

Rate this post. One benefit of being a developer is the opportunity to work remotely with diverse teams from around the world. But this almost always renders as necessary a good understanding and command of English. So, if you’re an IT developer whose native language is Spanish, how do you fully and effectively take part in your English-language projects?

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Do I Need Contract Manufacturing or Shelter Manufacturing?

Ivemsa

Entering the market in Mexico offers manufacturers several ways to set up operations. Contract manufacturing may be an optimal solution for smaller companies that want to hire contractors to do the manufacturing operations for them, without having ownership of a facility or overseeing production. The interest here is finding a counterpart in Mexico that can build the same or similar product as what they’re manufacturing at their central location.

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Your Organization Has Adopted Salesforce- What’s Next?

Affirma

As the “world’s #1 CRM,” many know Salesforce as just that, a customer relationship management solution. At a fundamental level, many organizations use Salesforce as a CRM tool that allows them to capture inbound leads and move them through the sales funnel until they have reached the point of sales and marketing success – a closed deal. However, what many don’t realize is that Salesforce is much more than a CRM.

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Why Should My Business Manufacture in Mexico?

Ivemsa

Mexico is a top option for many foreign manufacturers wanting to nearshore or reshore their production. There are several reasons why it’s become a favored option over China and why businesses are focused on this strategy as part of their manufacturing future. Advantages include open trade agreements, high quality and on-time delivery, and minimized risk when partnering with a shelter program , to name a few.

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What is Conversational Marketing—And Why Does It Matter for Business?

Affirma

If you’re trying to leverage your platform to connect with customers, how do you pull it off? The key is conversational marketing. With a combination of artificial intelligence, cutting-edge digital solutions, and a talented sales team, conversational marketing can redefine your brand in powerful ways. Take it from Campbell’s—a company that leverages conversational marketing and their artificial intelligence system to combine knowledge of recipes, culinary traditions, and common likes/dislikes t

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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World News – Q3

Neeyamo

News 1: Philadelphia Will Ban Pre-Employment Marijuana Testing in 2022. The city of Philadelphia, PA., has enacted a law prohibiting employers from testing for marijuana as a condition of employment, effective January 1, 2022. The new Chapter 9-4700 of the Philadelphia Code states that except as otherwise provided by law, or as provided in the exceptions (listed below), it is unlawful for an employer, labor organization, employment agency, or agent thereof to require a prospective employee to su

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How to Foster Innovation Using the Skills of a Special Forces Engineer Sergeant

Velocity Global

Experience is a valuable teacher for any leader. For Eric Schroeder, his time in the army proved to be the perfect foundation to help him drive growth and innovation as a technology pioneer. Once a Special Forces Engineer Sergeant, Eric learned valuable lessons on persistence and relationship building and now translates these skills into his corporate identity.

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How Can The Software Industry Overcome Unequal Opportunities in Talent Hunt?

comeMakeit

After a period of slowdown, recruitments are in full swing once again. College campuses are not completely open, nevertheless, engineering students are busy attending virtual interviews and entrance exams. Placement committees are busy coordinating with corporates. ‘The talent wars’ are getting more aggressive with everyone competing for the first slot.

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Managing Human Capital Spend with SOW Automation

https://www.hcmworks.com/blog

Many HR and procurement professionals associate human capital spend with their permanent and contingent workforce. Contingent workers are far too frequently contracted and placed on a project where they are expected to self-manage, out of sight and out of mind. While many regrettably forget to manage and account for contract workers and deliverables, automating the contract can help create consistent processes.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

Artificial Intelligence, a threat to Filipino telemarketers ? The age of artificial intelligence (AI) is now very much upon us. . Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . A recent report by Forbes found that 22% of marketers currently are using AI-based applications.

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CGS Positioned as a Major Contender and Star Performer in Everest Group's Learning Services PEAK Matrix 2021

CGS Inc

07/27/2021. New York, NY – July 29, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, has been recognized as a Major Contender and Star Performer by Everest Group, a leading research and consulting firm, in the report, Learning Services PEAK Matrix® 2021. The 2021 PEAK Matrix® report analyzed the capabilities of 21 providers and identified 14 service providers as the “2021 Major Contenders” based on the assessment of market impact and vision &a

Service 52
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Why Telemarketing Philippines Is No Longer Cost Saving

Magellan Solutions

Cost saving is not the only advantage of telemarketing Philippines it can offer to any business. Telemarketing Philippines saves 50% as opposed to standard US telemarketing outsourcing rates. Yet going for an additional 20% in savings is often not worth it. As you need to sacrifice quality in order to do so. Telemarketing like cold calling campaigns and making sales calls are an excellent way to generate leads.

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The Everest Group Learning Services PEAK Matrix 2021

CGS Inc

CGS Positioned as a Major Contender and Star Performer in Everest Group's Learning Services PEAK Matrix ® 2021. "CGS solutions, especially those across immersive learning, have become even more relevant for clients in the current virtual environment, and CGS continues to innovate its solutions to enable enhanced scalability and user experience." —Everest Group.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Warehouse Real Estate Trends for 2021

SourcX

It’s difficult to overstate the effect that COVID-19 had on the current warehouse market. Companies learned the hard way that Just-In-Time models and lean inventory were risky in case of emergency. Today, safer real estate trends dominate the way retailers and companies handle their warehousing. Here are some of the top trends of 2021 for warehouse real estate.

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A Magic Quadrant Leader for RPA

Automation Anywhere

Automation Anywhere has been named a Leader in the July 2021 Gartner® Magic Quadrant™ for Robotic Process Automation (RPA) for the third year in a row. In addition, for the second consecutive year, we have been positioned furthest to the right for Completeness of Vision in the Leaders Quadrant. So, what does that mean for business executives and automation leaders?

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Focus of the Month: Singapore

Neeyamo

Ever wondered what it is like to perform a background search in Singapore? Background screening is perceived as entirely different in different countries. As an employer, you must gather complete knowledge of the norms and regulations before initiating background screening for an individual or an organization. No matter where you are in the world, a background check is an important step to ensure you are hiring good people, mitigating unnecessary risks for your organization, and creating a suppo