Forrester Digital Transformation

DECEMBER 19, 2022

Long-standing “waterfall” knowledge management (KM) practices are failing to meet the needs of the modern enterprise, and technology leaders must reassess their approach. Agile principles transform knowledge management within the enterprise from lengthy, delay-laden processes to lean practices that seek to make sharing knowledge easy and adaptable. For the same reasons that agile principles have […].

Management 246

Management Information Technology 246

31 West

DECEMBER 19, 2022

ITIL 4 has come up with a group of management practices for IT service providers to achieve their targeted goals. This version of ITIL has included automation and data management practice in its infrastructure along with IT service management. The newly added functions can enhance the IT service desk services to the maximum extent. One of the most crucial parts of ITIL Service management is its practicing regulations.

Right-Sizing 130

Right-Sizing Outsourcing Managed Services Service 130

Forrester Digital Transformation

DECEMBER 19, 2022

The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2022 evaluated 11 vendors on 35 different capabilities. Read the report to see the vendor that came out on top with the highest-ranked capabilities for the broadest set of organizations.

Information Technology 246

Information Technology Analytics 246

The Global Small Business Blog

DECEMBER 19, 2022

©iStock/Matthew Skubis What's affecting me, my clients, my colleagues and other global small business owners: Why study global business? Five benefits to consider. Why developing a global strategy is important. Quote of the week: "We must ensure that the global market is embedded in broadly shared values and practices that reflect global social needs, and that all the world's people share the benefits of globalization." – Kofi Annan An excerpt from Euromonitor’s Q4 economic forecast 2022.

Marketing 132

Marketing 132

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Forrester Digital Transformation

DECEMBER 19, 2022

(Part two of a two-part series) In part one of this series, Account-Based Selling Technologies: What You Need To Know, Anne Slough defined account-based selling (ABS) technologies and the business value that users can expect from these solutions. When properly selected, deployed, and adopted, these solutions deepen the understanding of key accounts, allowing sellers to […].

Accounting 217

Accounting Sales Service 217

Perficient Digital Transformation

DECEMBER 19, 2022

It’s safe to say our colleagues around the globe are committed to giving back to the communities in which they live and work. So much so, that we even have a dedicated Perficient Giving Employee Resource Group , which aims to make an individual and collective impact on the world. From volunteering at local food banks , teaching the next generation of AI leaders , or collectively raising over $10,000 for animals in need , you can count on our colleagues to make an impact in their communitie

Banking 115

Banking Jobbing Management Service 115

.orgSource

DECEMBER 19, 2022

“True happiness comes from the joy of deeds well done, the zest of creating new things.” Antione de Saint Exupery. If you’re looking for the perfect holiday gift for a colleague, consider joy. Most of us don’t begin the workday expecting anything joyful. In fact, according to Gallup about 85 percent of people in the global workplace are either not engaged or disengaged.

Collaborations 105

Collaborations Jobbing Software Design 105

Forrester Digital Transformation

DECEMBER 19, 2022

It’s December, the year is almost over, and most of us will be taking the next week off, so what better way to wrap up 2022 than with a review of some of our favorite Security & Risk (S&R) reports from this year? I teamed up with Senior Research Associate, Alexis Tatro, to highlight her […].

Research 130

Research Cybersecurity 130

McKinsey and Company

DECEMBER 19, 2022

In an uncertain economy, executives’ first instinct might be to cut costs and shore up established holdings. A better way is to build new businesses.

Risk Management 109

Risk Management Risk Management Management 109

Forrester Digital Transformation

DECEMBER 19, 2022

Here’s a snippet of the advice we gave to retailers looking to meet customers’ high expectations around shipping and fulfillment this holiday season and beyond.

Retail 130

Retail Marketing 130

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

McKinsey and Company

DECEMBER 19, 2022

Westpac Group’s chief technology officer, David Walker, discusses how to lead through change to transform a legacy institution into a modern, full-service bank.

Finance 80

Finance Banking Service 80

Perficient Digital Transformation

DECEMBER 19, 2022

More and more with tech Project Managers, we’re seeing a multi-discipline approach to the role, ditching the “old ways” of project management in favor of agility and adding extra value to the team. One of these approaches is to be an analytical Project Manager, incorporating tactics from the typical Business Analyst role into day-to-day facilitation of the project.

Analytics 69

Analytics Management Out-Tasking Healthcare 69

McKinsey and Company

DECEMBER 19, 2022

The metaverse is morphing—and investments in the space are growing. Are you making the right moves?

Marketing 104

Marketing 104

Perficient Digital Transformation

DECEMBER 19, 2022

I am so excited about the momentum we are seeing in the automotive/mobility industry around electrification and, in particular, EVs. It is a calling that is larger than just buying a new vehicle or getting from point A to point B. It is about something more significant than us; it is about sustainability, the environment, and future generations. All of this is important and a Nobel goal that we should never take lightly.

Government 64

Government Regulations Manufacturing Design 64

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

McKinsey and Company

DECEMBER 19, 2022

The McKinsey Platform for Climate Technologies Indonesia aims to help end carbon dependency in Southeast Asia’s largest economy.

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Capgemini

DECEMBER 19, 2022

Intelligent HR operations – drive amazing people experiences Ajay Chhabra | Rashmeet Kaur 19 Dec 2022. Facebook Twitter Linkedin Enterprises are increasingly relying on service providers to overcome the challenge of delivering intelligent, frictionless HR operations that drive enhanced, more personalized people experiences. If the global pandemic has taught us anything, it is the need to provide an irresistible and amazing people experience.

Advisory 52

Advisory Shared Services Analytics Payroll 52

McKinsey and Company

DECEMBER 19, 2022

Steel companies must consider both economic and other strategic factors in deciding whether to focus on onshore or offshore direct reduced iron production.

Offshoring 63

Offshoring 63

Microsourcing

DECEMBER 19, 2022

The numbers tell the story. In 2020, as a global pandemic changed the way we live, work and shop, worldwide sales attributed to eCommerce hit a peak of $4.28 trillion [i]. Now, within a relatively short few years, that number is expected to soar to $6.3 trillion by 2024. To reinforce the scale of that growth, remember that $1 trillion is one thousand times more than $1 billion – a number with as many zeroes as Jesus had apostles (that would be 12).

Customer Service 52

Customer Service Outsourcing Service Sales 52

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Everest Group

DECEMBER 19, 2022

Top Software Product Engineering Services Software, the largest spending segment in product engineering, continues to grow in relevance as platform-based business models take center stage for enterprises in both product- and services-centric verticals. This shift toward platforms is leading to the emergence of new dynamics, including: increased intimacy between business and technology/engineering functions lower tolerance for technical debt; the need to manage/retire platform-related legacy syst

Engineering 52

Engineering Software Service Retail 52

Microsourcing

DECEMBER 19, 2022

Few industries bore the brunt of the global pandemic quite like hospitality. ‘Social distancing’ is the enemy of a sector that thrives on personal interaction and the need for community lockdowns and border closures was akin to driving a dagger through the heart of hoteliers, restaurateurs and like-minded folk who love nothing more than serving people.

Outsourcing 52

Outsourcing 52

Everest Group

DECEMBER 19, 2022

Customer Data Platforms (CDPs) enable brand marketing teams to build hyper-personalized campaigns and retain high-value loyal customers. Seizing opportunities in this growing market can set brands apart. Learn how to achieve personalization at scale in the second blog in our series. . In our previous blog, The Rising Role of Customer Data Platforms in Data-driven Personalization, we explored the factors driving CDP’s fast growth of 25 percent in 2022.

Right-Sizing 52

Right-Sizing Sourcing Analytics Marketing 52

Perillion

DECEMBER 19, 2022

The field of EHS is always changing. In the past, these changes were mostly gradual and predictable. Tools and best practices evolve over time and in response to new regulations and trends.

Regulations 52

Regulations 52

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

McKinsey and Company

DECEMBER 19, 2022

Clemens Utschig-Utschig discusses how his company is exploring quantum computing for its potential to propel next-generation drug discovery.

Pharmaceuticals 57

Pharmaceuticals Analytics 57

SPD Load

DECEMBER 19, 2022

Your website’s design plays a pivotal role in digital influence. As part of this, a smart digital marketing strategy would direct your.

Marketing 52

Marketing Design 52

McKinsey and Company

DECEMBER 19, 2022

A payments tech veteran has turned his attention to the commercial arena, looking to save companies time and money while automating business finance.

Finance 52

Finance Automation Service 52

Global Help Desk Services

DECEMBER 19, 2022

Outsourcing your help desk support is one of the most cost-effective ways to make sure your users receive the assistance they need for resolving tier 1 concerns. Yet how do you make sure you’re bringing on the right provider of outsourced IT services? When it comes to help desk support, sometimes the wrong partner can be worse than no partner at all.

Outsourcing 40

Outsourcing Service 40

Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring

Go4Customer

DECEMBER 19, 2022

Change is inevitable whether we like it or not. Change is also a necessary phenomenon that occurs to every being and entity because that is how evolution takes place. When it comes to business, we are all required to foresee the future so we can adapt accordingly. The advent of the recent pandemic changed the whole perspective of business. When we were forced to go into quarantine, the entire world got shunned before us.

Retail 40

Retail Service 40

Microsourcing

DECEMBER 19, 2022

If the headlines are to be believed, a war is brewing in the modern workplace.

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52

McKinsey and Company

DECEMBER 19, 2022

5G is the fifth generation of wireless technology. Its increased speed, lower latency, and improved reliability stand to revolutionize a wide variety of industries.

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26

31 West

DECEMBER 19, 2022

Are user tickets piling up in the help desk’s ticketing queue? Are help desk agents missing response and resolution SLAs? Are your customers dissatisfied with the quality of service offered? If yes, you need to find out what is going wrong and optimize processes to improve customer experience. As you can only improve what you measure, the first step would be tracking help desk metrics.

Customer Service 130

Customer Service Outsourcing Research Service 130

Advertiser: ZoomInfo

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.

Accounting