Mon.Dec 12, 2022

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DevOps Theme Team: 2022 In Review And Looking Ahead To 2023

Forrester Digital Transformation

Happy holidays from the DevOps Theme Team! Our merry band of Forrester analysts covering enterprise architecture, infrastructure, application development, application security, and technology strategy meets periodically to share research, debate trends, and dive into breaking news. What are a few of the trends and themes that have caught our attention this year?

Research 242
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How Does a Firewall Improve Network Performance?

31 West

There has been a common misconception that firewall is for large-scale companies or financial firms that are at high risk of a cyberattack. The truth is every business, irrespective of its size and nature, requires firewall protection. It acts as the first line of defense mechanism against all cyberattacks, including malware, ransomware, and viruses.

Software 130
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What I Learned About Sales Technology In 2022

Forrester Digital Transformation

In 2022, everything was the same but completely different. The roller coaster ride from 2021 continued into 2022, with new and unexpected twists and turns. Inflation cut off the flow of cash into sales technology companies, driving focus back to the fundamentals that established businesses rely on. After working with these companies for the last […].

Sales 236
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Why Is 24×7 IT Support Necessary For A Company?

31 West

Is your IT support team available only during office hours? Do technical issues go unattended overnight, resulting in incidents with widespread impact? Are you losing out on customers due to the absence of after-hours support? If yes, it is time you consider getting 24×7 IT support for your business. Today, IT is deeply integrated with all aspects of business operations.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Has Zero Trust Killed Defense in Depth? Or “DiD” It Refine It?

Forrester Digital Transformation

Zero Trust (ZT) continues to make waves (no pun intended), with US federal agencies now publishing guidance, such as the OMB’s M-22-09 or the DoD’s ZT strategy, for effective implementations, allowing for the government to be viewed as a source of trust in cybersecurity — although ZT is still mired in myths, and these can […].

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What Should A Cybersecurity Plan Include?

31 West

Cybercrimes are not just high-profile security breaches or the attacks we see in movies. Small businesses are as affected by cybercrimes as large-scale organizations. According to the 2022 cyber security statistics, cybercrimes attack 71.1 million people annually, and 50% of these victims are small business owners. It’s high time you stopped thinking there’s not too much to steal.

More Trending

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Today in Global Small Business: The Big Opportunity Behind Global Small Businesses

The Global Small Business Blog

©iStock/Tzido What's affecting me, my clients, my colleagues and other global small business owners: The big opportunity behind global small businesses. Reducing our waste’s impact on the planet requires new technology and materials — and, more importantly, a complete rethink of how we incentivize the production and use of resources. It requires we upend how global business works.

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How centralizing customer success leads to better improvements

Hyland

With more than 20 years of experience in healthcare, technology and operations, Susan deCathelineau brings expertise and leadership in areas including customer experience, strategic product development, solution design and implementation, and customer relationship management. She leads the next evolution of Hyland’s Customer Success department, focused on helping customers gain long-term competitive advantages by leveraging the breadth and depth of their technology investment.

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3 CX Metrics Every Quick Service & Fast Casual Restaurant Should Be Measuring

Simplr

The Quick Service Restaurant (QSR) and Fast Casual Restaurant industries have been completely transformed in the past three years– from the ordering experience to the way food arrives on our plates. Many restaurants have adapted to new customer expectations, accelerating their adoption of digital ordering services and payment systems to provide seamless dining experiences that keep customers coming back for seconds.

Service 98
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Webpack builds too slow? try esbuild-loader plugin.

Perficient Digital Transformation

“My project is not ready to move away from webpack and deal with migration issues just yet.” “I want to speed up my project builds without having to completely uproot webpack.” If either of the statements above apply to you please consider esbuild-loader plugin for webpack. This nifty little plugin essentially utilizes the amazing transpilation speeds that esbuild offers. esbuild-loader is a direct replacement of (babel-loader/ts-loader) in your webpack build pipeline.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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What Should You Do When a Customer Wants to Cancel Their Subscription?

Simplr

New data from Simplr shows that customers are more satisfied and more likely to re-subscribe if their cancellation request is handled without explanation. This article is part of Simplr’s CX Data Science Lab , where we leverage analytics and data science from within the Simplr platform to uncover best practices and trends in customer service interactions.

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Tracking Insights with Usage Metrics In Power BI

Perficient Digital Transformation

Usage metrics help you understand the impact of your dashboards and reports. When you run either dashboard usage metrics or report usage metrics, you discover how those dashboards and reports are being used throughout your organization, who’s using them, and for what purpose. Usage metrics reports are read-only. However, you can copy a usage metrics report.

Service 72
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What is a recession?

McKinsey and Company

A recession is the part of an economic cycle that involves an economic contraction.

98
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Different Licenses in Power BI – Which One to Choose for your Organization?

Perficient Digital Transformation

The Different Power BI Licenses. There are three kinds of Power BI per-user licenses: Free, Pro, and Premium Per User. Determining which type of license a user needs is going to depend on where content is stored, how they will interact with the content, and if that content needs to utilize any Premium features. Content storage in itself will depend on your organization’s subscription license type.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Turning commitments into action on the 1.5? pathway

McKinsey and Company

In this episode, Mark Carney, co-chair of GFANZ, talks to our host Cindy Levy, a senior partner at McKinsey & Company. They discuss the challenges facing financial institutions on this journey and how to speed up the net-zero transition.

Banking 66
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Flat, Tall, or In Between—Is It Time to Evaluate Your Organizational Structure?

.orgSource

Even small associations tend to stack layers of management like the cake at a royal wedding. As many as five tiers of responsibility (junior positions, middle managers, executive staff, committees, and the board of directors) are not unusual. Depending on the circumstances, these levels either promote efficiency with short, clearly defined reporting lines or create a long, perilous climb before ideas reach decision-makers.

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Life Sciences Customer Experience Platforms (CXP) PEAK Matrix® Assessment 2023

Everest Group

Top Life Sciences Customer Experience Platforms (CXP) The pandemic drove the need for more virtual and digital interactions between life sciences enterprises and customers. Enterprises realized that life sciences-specific Customer Relationship Management (CRM) systems were not built to inherently support virtual and digital engagements on a large scale.

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Leadership lessons: Becoming a software company

McKinsey and Company

Every company needs to become a software company to compete in the digital age. Here’s how some leaders have made that journey.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Open Finance IT Services PEAK Matrix® Assessment 2023

Everest Group

Top Open Finance IT Services The concept of open banking is no longer restricted to payment services. Open finance has widened its scope to include mortgages, wealth management, insurance, savings, and capital markets. These use cases are giving rise to concepts such as embedded finance, buy now pay later, and super-apps, which will allow banks to deliver hyper-personalized products and become more customer-centric.

Finance 52
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Digital transformations in energy retail: A shift toward advanced platforms

McKinsey and Company

More energy retailers are transforming their digital platforms to cut costs and to stay competitive. We explore approaches to platform transformation and key questions to consider before embarking on a transformation journey.

Retail 61
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Application and Digital Services (ADS) in Life and Annuity Insurance – PEAK Matrix® Assessment 2023

Everest Group

Top Application and Digital Services (ADS) in Life and Annuity (L&A) Insurance Providers Life and Annuities (L&A) insurers are partnering with providers to improve their digital transformation journeys and meet customer expectations by enabling accelerated underwriting, improved sales and distribution, and faster new products’ launch. Macro challenges such as rising inflation and demographic & life expectancy changes are compelling carriers to modernize their legacy technology stack

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European talent is ready to walk out the door. How should companies respond?

McKinsey and Company

Like their global peers, Europeans are thinking more about quitting, exacerbating a high job vacancy rate and a skills gap. New research shows how companies can emphasize “people factors” that workers say they need.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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2023 Predictions For Tech and Services Demand | Blog

Everest Group

The technology and services market this year experienced strong growth. But we have a slight deceleration at the end of this year as the prospect of a potentially deep recession grows. There is now a slowdown in consulting, particularly strategic consulting, and a slowdown in discretionary spending. Will that continue? Here is an overview of what I predict for the coming year.

Service 52
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Implementing inflation response strategies at defense companies

McKinsey and Company

This article, the third in our series about inflation challenges within the defense industry, discusses how companies can implement measures to control inflation.

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How to Accelerate through Economic Disruption: Strategies for the UK&I and European Markets

Intelligent Sourcing

The global macroeconomic environment has experienced considerable ups and downs in recent months. Europe and the UK and Ireland (UK&I), in particular, are facing a trifecta of uncertain economic growth: high inflation, geopolitical tensions, and talent tightness – and these are just a few of the disruptions hitting the region. In this webinar and deck, […].

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What is Avoidance Of Doubt?

Obobo

What is an Avoidance Of Doubt? When you’re communicating with someone, whether it’s in writing or in person, there’s always the possibility that your message will be misunderstood. This is especially true if you’re conveying complicated information or trying to give instructions. That’s where avoidance of doubt comes in. This term refers to the various strategies you can use to make sure your message is understood by your audience.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Supporting customers through the cost of living crisis will be key to maintaining loyalty

Intelligent Sourcing

As we approach the festive season, individuals are cutting back on festive spending as the cost of living crisis intensifies. There is no doubt that this Christmas, and for the foreseeable future, purse strings will tighten for nearly all across society. Customers will increasingly be looking for ways to economise – whether through cutting back […].

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What is Bankruptcy in Business?

Obobo

What is Bankruptcy in Business? Many people assume that bankruptcy is the end of the line for a business. However, this is not always the case. Bankruptcy can actually be a tool for businesses to restructure and get back on track. In this blog post, we will explore what bankruptcy is in business and how it can be used as a tool for positive change. We will also dispel some of the myths surrounding bankruptcy so that you can make an informed decision about what is best for your business.

Finance 52
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Human or digital? It’s about right time, right place

Intelligent Sourcing

As you’d expect we spend a lot of time here at Sigma thinking about what customers want. What keeps them happy, what keeps them loyal? Businesses and customers alike love the convenience and efficiency of online services, but there are times when real human conversations are hard to beat. How many times have you gone […]. The post Human or digital?

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What is an Automatic Renewal Clause?

Obobo

What is an Automatic Renewal Clause? If you’ve ever signed up for a subscription service, there’s a good chance you’ve come across an automatic renewal clause. This clause is often buried in the terms and conditions, and it basically states that your subscription will automatically renew at the end of the term unless you cancel it.

Service 52
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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.