IBM Services

OCTOBER 4, 2023

At IBM, we believe we can make greater progress together. Our purpose is to be the catalyst that makes the world work better—and our partners are key to this mission. Together with our partners and clients, we work to solve the most complex challenges with AI and hybrid cloud. Last year, we launched our “ Common Grounds ” video series to showcase the value of partnership and how we’re better together.

Co-Sourcing 107

Co-Sourcing Engineering Collaborations Sourcing 107

Blue Ocean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what mix of live agents versus AI is best for your business? And how do offshore solutions, interpreters, and texting play a role?

Customer Support 103

Customer Support Nearshoring Offshoring Contact Center Outsourcing 103

AS White Global

OCTOBER 4, 2023

This dynamic team from ASW Philippines exemplifies the country’s “ bayanihan ” spirit: always ready to support each other and lend a helping hand. Bonding over food adds a dash of flavour to their collaborative journey. What makes them tick as a team? Read on and be inspired! Team members: Rodney Santos – Team Leader Eddryan Aranzanso – Web Developer Cheilo Leonardo – Senior Graphic Designer Darvi Quema – Junior Graphic Designer 1.

Service 52

Service Out-Tasking Collaborations Design 52

The Hackett Group

OCTOBER 4, 2023

Companies continued to pay suppliers faster, but they collected on their own invoices slower in the second quarter, lowering their own liquidity. The post CFO, “Working Capital Discipline Slips in Q2,” appeared first on The Hackett Group.

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Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

AS White Global

OCTOBER 4, 2023

This dynamic team from ASW Philippines exemplifies the country’s “ bayanihan ” spirit: always ready to support each other and lend a helping hand. Bonding over food adds a dash of flavour to their collaborative journey. What makes them tick as a team? Read on and be inspired! Team members: Rodney Santos – Team Leader Eddryan Aranzanso – Web Developer Cheilo Leonardo – Senior Graphic Designer Darvi Quema – Junior Graphic Designer 1.

Service 52

Service Out-Tasking Collaborations Design 52

Ivemsa

OCTOBER 4, 2023

Nearshoring to Mexico has been a successful strategy for global manufacturers throughout the years. Though China has historically been the leader in trade with the U.S., there’s been increased competition with Mexico over the past decade. And, it was recently reported Mexico has now surpassed China (and Canada) as America’s top trading partner. China held steady in the number one spot throughout the 2010s, up until the start of the pandemic.

Nearshoring 52

Nearshoring Manufacturing Service Administrative 52

Ivemsa

OCTOBER 4, 2023

When nearshoring to Mexico, there’s the option of setting up a standalone entity or operating under a shelter company. Most U.S. manufacturers agree working with a Mexico shelter services partner is key to their production strategy. However, there are several to choose from, all which may offer similar services and benefits. Therefore, it’s best to first assess if a shelter model is the most beneficial option and then, decide which shelter company is the best fit.

Nearshoring 52

Nearshoring Supply Chain Management Service Manufacturing 52

3Pillar Global

OCTOBER 4, 2023

As AI’s popularity surges across among consumers, technologists, and businesses many are seeing this tool’s transformative potential. The media industry is no exception, and AI can solve some of the media world’s biggest challenges. The media industry is varied, and the specific use cases are different for each kind of business. Broadcasters have their own specific needs and business issues, but fortunately, AI can help them as well.

Accounting 52

Accounting Jobbing 52

Everest Group

OCTOBER 4, 2023

LinkedIn Live From Hype to Reality: Generative AI in Action View the event on LinkedIn, which was delivered live on Wednesday, October 04, 2023. As we enter the post-hype phase of generative AI, enterprises now want to understand its tangible benefits and practical applications. However, real-world implementation use cases are not fully known or well understood.

Engineering 52

Engineering Research 52

Perficient Digital Transformation

OCTOBER 4, 2023

In the dynamic world of business-to-business (B2B) distribution, mastering the art of distribution can be both rewarding and challenging. Distributors play a crucial role in the supply chain, acting as intermediaries between manufacturers and end customers. Turning B2B challenges into opportunities often requires a proactive, adaptable, and innovative approach.

E-Commerce 52

E-Commerce Supply Chain Management Regulations Streamline Operations 52

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Working Solutions Outsourcing

OCTOBER 4, 2023

On-demand customer service agents are becoming more and more popular. Hear the facts from expert virtual customer service agents on how to provide high-touch customer care with intelligent agents.

Customer Service 52

Customer Service Service Call Center Outsourcing 52

Perficient Digital Transformation

OCTOBER 4, 2023

In today’s digital age, businesses need tools that can help them make informed decisions quickly. Power BI and Power Apps are two powerful tools that can help businesses achieve this goal. Power BI is a business intelligence tool that helps businesses visualize and analyze their data, while Power Apps is a low-code platform that allows businesses to create custom applications.

Sales 52

Sales Collaborations Finance Marketing 52

Working Solutions Outsourcing

OCTOBER 4, 2023

Ready to find out what our clients think of us? Check out this report on Working Solutions' Agent Education Program, Call Center Utilization Rate, Customer Service Level and Net Promoter Score.

Call Center 52

Call Center Customer Service Service Outsourcing 52

Perficient Digital Transformation

OCTOBER 4, 2023

In the biggest announcement made at the latest Sitecore DX event held in Minneapolis, Sitecore introduced its first composable product bundle, XM Cloud Plus. As partners of Sitecore, we are excited to share our perspective on this exciting development, providing context and insights into how this offering aligns with Sitecore’s go-to-market approach.

Analytics 52

Analytics Collaborations Sourcing Marketing 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Customer Serv Outsource Smarter

OCTOBER 4, 2023

Artificial intelligence (AI) and Robotic Process Automation (RPA) remain two of the hottest topics in call centers. The promise of AI and RPA to solve service issues and reduce labor costs is gradually becoming a reality.

Call Center 52

Call Center Robotics Process Automation Labor Costs Automation 52

Perficient Digital Transformation

OCTOBER 4, 2023

Following the recent announcement of Perficient’s partnership with the Minnesota Timberwolves NBA team, I sat down with Perficient’s Senior Vice President of Marketing Bill Davis to discover more about our new partnership. Continue reading to hear his perspective and learn how we’re making a difference in the Minneapolis region. Hi, Bill. I appreciate your time today.

E-Commerce 52

E-Commerce Jobbing Banking Marketing 52

Magellan Solutions

OCTOBER 4, 2023

MISLEADING PERCEPTION: Social media is the newest and most effective way to gain leads this 21st century. This isn’t 100% true, nor is it false. Reality is, many are still wobbly about social media advertisements because of the numerous cyber fraud cases. Despite the shift to online transactions in the business realm, many customers and businesses still want to close the deal personally.

Service 52

Service External Service Provider Administrative Out-Tasking 52

Perficient Digital Transformation

OCTOBER 4, 2023

Faster asset upload and download speeds are crucial for businesses and content creators who frequently deal with large files. Whether it’s uploading files to a cloud storage platform, sharing files with colleagues, or publishing content online, faster upload and download speeds enable individuals and teams to work more efficiently, saving time and increasing productivity.

Managed Services 52

Managed Services Service Management Jobbing 52

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Go4Customer

OCTOBER 4, 2023

Are your organization's help desk services or contact center services prepared for a cyberattack that might disrupt them? This subject looms large in today's digital environment when technology is at the heart of practically every aspect of our lives, including customer service. As organizations increasingly rely on Help Desk Services and Contact Centers to deliver effective and fast customer service, the necessity of cyberse.

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Cybersecurity Customer Service Service 40

Perficient Digital Transformation

OCTOBER 4, 2023

If you’re new to Oracle Cloud ERP , you are probably wondering about the different tools Oracle offers to write financial statements. Balance Sheets, Income Statements, and Cash Flows are all created in either Financial Reporting Studio (FRS) or Smart View. Each tool has its own advantages and sometimes one tool simply outshines another based on your business needs.

Accounting 52

Accounting Flexibility Jobbing Design 52

Everest Group

OCTOBER 4, 2023

There is no doubt that generative AI technology is incredibly important, extremely powerful, and will have a significant and disruptive effect on how businesses operate. The release of ChatGPT by OpenAI exposed Gen AI to the world and allowed people to experiment with it. This caught the attention and imagination of every business and every board of directors.

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Service 40

IBM Services

OCTOBER 4, 2023

Artificial intelligence (AI) is now at the forefront of how enterprises work with data to help reinvent operations, improve customer experiences, and maintain a competitive advantage. It’s no longer a nice-to-have, but an integral part of a successful data strategy. The first step for successful AI is access to trusted, governed data to fuel and scale the AI.

Analytics 86

Analytics Government Engineering Collaborations 86

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

Infosys Consulting

OCTOBER 4, 2023

Many businesses have come back on track slowly after the pandemic in most industries, but macroeconomic headwinds keeping all organisations cautious. Emerging technological innovations disrupting business and managing business growth with the best possible IT support keeping CIOs busy to figure out the best possible transformation paths for their organisations.

Advisory 52

Advisory Reduced Costs Automation Efficiency 52

IBM Services

OCTOBER 4, 2023

GraphQL has emerged as a key technology in the API space, with a growing number of organizations adopting this new API structure into their ecosystems. GraphQL is often seen as an alternative to REST APIs , which have been around for a long time. Compared to REST APIs (or other traditional API specifications), GraphQL provides more flexibility to API consumers (like app developers) and delivers many benefits, along with a few new challenges to API development and delivery.

Sourcing 84

Sourcing Flexibility Management Software 84

Perficient Digital Transformation

OCTOBER 4, 2023

CLIENT An American multinational corporation that develops medical devices, pharmaceuticals, and consumer packaged goods. INDUSTRY BACKGROUND The importance of better understanding and engaging patients and members has never been more important than it is today. To meet clinical, business, and evolving consumer needs, healthcare and life sciences organizations are focused on care delivery that enables innovation in patient engagement, data and analytics, and virtual care.

Pharmaceuticals 52

Pharmaceuticals Healthcare Insurance Sourcing 52

TTEC

OCTOBER 4, 2023

Image: Type: Podcast Episodes HTML Override Type: Content Enable Social: Tags: Leadership and Learning Topics: Employee Experience Body: Women make up a majority of contact center workers, but what does it take to move up the ranks and excel into a CX-focused leader? We talk to Rebecca Jones, general manager of Mosaicx about how women (and men) can tap into circles of wisdom and trust for personal and professional growth in the CX industry.

Jobbing 59

Jobbing Healthcare Management Collaborations 59

Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring