The Global Small Business Blog

DECEMBER 13, 2023

©iStock/guirong hao Apurva Palnitkar, Senior Director Marketing, GoDaddy India says that in today's technology-driven world, the adoption of digital tools and strategies has become paramount for small businesses seeking to thrive and expand their presence beyond local boundaries. SMEs are successfully integrating digital tools into their operations in order to gain competitive edge, improve efficiency, reach a wider customer base, and most importantly in order to go global more effectively.

Efficiency 243

Efficiency Marketing 243

Perficient Digital Transformation

DECEMBER 13, 2023

WordPress, which began as a blogging platform, is now one of the most popular content management systems on the web. Its popularity is largely due to its being free and familiar for most digital marketers and IT professionals. However, as a DXP (Digital Experience Platform) consultant, I believe that WordPress is not the best choice for marketing sites of businesses making close to and over $1 billion in annual revenue.

Out-Tasking 111

Out-Tasking Sourcing Marketing Efficiency 111

IBM Services

DECEMBER 13, 2023

Conducting the best customer service strategy today requires organizations to invest in several customer service types. This way, organizations can ensure their customer base receives answers to their problems in the format they prefer. Customer service is an integral part of the customer experience. It has increasingly become an omnichannel discipline where every customer prefers to communicate on varying channels.

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Customer Service Service Call Center Customer Support 82

The Hackett Group

DECEMBER 13, 2023

Companies Need Digital-Ready Contracts That Not Only Deliver Cost Reduction But Also Focus on Business Value Creation and Innovation Miami, FL – December 13, 2023 – A new Hackett Value Matrix analysis of 15 leading finance and accounting outsourcing (FAO) service providers by The Hackett Group, Inc. (NASDAQ: HCKT) finds that the market contains many mature and well-established service providers that deliver comparable levels of value realization and breadth of capabilities.

Research 69

Research Service Advisory Robotics Process Automation 69

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

IBM Services

DECEMBER 13, 2023

The role of procurement extends beyond transactional activities. A procurement strategy allows an organization to navigate an increasingly complex global supply chain, adapt swiftly to market fluctuations, and achieve cost optimization, operational efficiency and growth. By assessing and proactively managing risks inherent in the supply chain , organizations can shield themselves from disruptions and strengthen the resilience of their operations.

Administrative 74

Administrative Sourcing Collaborations Strategic Sourcing 74

Perficient Digital Transformation

DECEMBER 13, 2023

‘Tis the season to bring joy and laughter to those who need it most. Our colleagues take pride in giving back to the greater community and finding unique opportunities to make a difference across the world. This year, Perficient is thrilled to return as the primary sponsor of the “Light Up Glennon” event at SSM Health Cardinal Glennon Children’s Hospital , in which our colleagues along with the entire St.

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Jobbing Marketing Management 59

NoonDalton

DECEMBER 13, 2023

A striking pattern is emerging in the global economy – one that intertwines the threads of business innovation with social responsibility. This pattern is vividly represented in the concept of Impact Sourcing, a progressive business strategy that extends beyond the traditional boundaries of outsourcing. At its core, Impact Sourcing is not just about business process efficiency; it’s about creating a more inclusive and equitable global workforce.

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Impact Sourcing Sourcing Jobbing Outsourcing 52

Zinnov

DECEMBER 13, 2023

After spending nearly 13 years leading EMC’s (now Dell EMC) centres of excellence in the Asia-Pacific & Japan region, and over four years leading Microsoft’s global delivery centre, Sarv Saravanan took on the role of chief customer officer at US …

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The Scalers

DECEMBER 13, 2023

This article was previously published for the Forbes Tech Council and was written by our CEO, Emilien Coquard. After the G20 arrived in India for the first time for its historic first presidency, I’m sure they’ll have had a similar experience to my first trip to India. I arrived with plenty of baggage. But it wasn’t just the usual clothing, computer and so on.

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Offshoring Engineering Manufacturing Cybersecurity 52

Perficient Digital Transformation

DECEMBER 13, 2023

As we have discussed about Schema.org in Sitecore and its benefits in my previous blog. We will be exploring the implementation of schema.org on components. In this blog, I am taking a scenario where I will be implementing Schema.org on the FAQ Accordion component in Sitecore Prerequisites: Sitecore 9.1 and above SXA For this component, I have added a paint bucket style for the Accordion (OOTB) component.

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Out-Tasking Sourcing 52

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Magellan Solutions

DECEMBER 13, 2023

Take a look at Magellan Solutions on a life-changing journey. Our commitment to excellence, guided by CEO Frederick Chua, sets the foundation for lasting client success. Magellan Solutions is known as a leader in the business process outsourcing (BPO) industry for its innovative approach and forward-thinking mindset. Explore Magellan’s distinct approach, where client success and orchestrated growth intertwine with client-focused and adaptable strategies spanning various industries.

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BPO Business Process Outsourcing Sales Outsourcing 52

Perficient Digital Transformation

DECEMBER 13, 2023

Perficient is at the forefront of managing and developing applications for numerous clients in the Healthcare sector. This article focuses on the Pharmacy Benefits Management (PBM) company, exploring the challenges such a company faces, the value it provides to its clientele, and how Perficient leverages its talent pool of business analysts, developers, architects, and process managers to provide technical solutions to address their needs.

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Healthcare Management Analytics Insurance 52

Influx

DECEMBER 13, 2023

Every business has to address customer support backlog at some point, whether during a product launch, third-party issues like shipping delays, the holidays, or other peak periods. It’s no secret that customers expect quick replies, with 62% expecting responses within an hour. Ticket backlog makes it more challenging to respond quickly to customers, straining customer relationships and negatively impacting their perception of the company’s commitment to service.

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Customer Support Management Service 52

Perficient Digital Transformation

DECEMBER 13, 2023

We’ve all found ourselves in that frustrating scenario where a website displays a loading spinner or a blank screen, leaving us in the dark about what’s happening behind the scenes. This uncertainty can lead to a terrible user experience that tests our patience and leaves us eagerly awaiting a response. The front-end and back-end of a system work closely together.

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Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Magellan Solutions

DECEMBER 13, 2023

Take a look at Magellan Solutions on a life-changing journey. Our commitment to excellence, guided by CEO Frederick Chua, sets the foundation for lasting client success. Magellan Solutions is known as a leader in the business process outsourcing (BPO) industry for its innovative approach and forward-thinking mindset. Explore Magellan’s distinct approach, where client success and orchestrated growth intertwine with client-focused and adaptable strategies spanning various industries.

BPO 52

BPO Business Process Outsourcing Sales Outsourcing 52

Perficient Digital Transformation

DECEMBER 13, 2023

Digital organizations in both healthcare and health insurance are focused on enhancing value for their patients and members. The high stakes impacting your audiences’ health, wallet, and emotional well-being, emphasize the need for digital experiences to positively fill the gaps before and after care. What does it mean to be truly product-driven? You launch and listen.

Healthcare 52

Healthcare Insurance Shared Services Collaborations 52

SirionLabs

DECEMBER 13, 2023

Managing all the types of business contracts that can exist can get messy if you don’t have the right knowledge or tools, like AI. Learn how to change that here.

Management 52

Management 52

Perficient Digital Transformation

DECEMBER 13, 2023

The Essence of a Metric Store: A metric store is a centralized repository designed explicitly for managing metrics definitions and data. Sitting snugly between your upstream data warehouses and downstream business applications, this innovative layer fundamentally transforms how metrics are handled. It’s a pivotal component in a headless BI architecture, enabling metrics to be defined once and then seamlessly shared across multiple tools through APIs.

Analytics 52

Analytics Collaborations Sourcing Efficiency 52

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

SirionLabs

DECEMBER 13, 2023

Gain a better understanding of contract lifecycle management (CLM) and its inner workings to streamline your processes in this comprehensive blog post.

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Management 52

Perficient Digital Transformation

DECEMBER 13, 2023

In the fast-paced world of deadlines and meetings, finding the balance between work and play is crucial for maintaining a healthy work environment. Recently, our office took a refreshing break from the routine and embarked on an outing to Club Cabana, an amusement park that seamlessly blends work and play. Divided into two spirited teams, Team Adhaar & and Team Pushpa, our colleagues showcased exceptional teamwork throughout the day.

Collaborations 52

Collaborations Sourcing Design 52

SirionLabs

DECEMBER 13, 2023

Contract value leakage may be affecting your bottom line. See how you can improve processes to prevent leakage and protect your agreements.

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Perficient Digital Transformation

DECEMBER 13, 2023

Vue.js Watchers In Vue.js, when your data changes, the webpage updates automatically. But sometimes, you might want to do extra things when certain data changes. That’s where watchers step in. Watchers are like special helpers in Vue.js. They keep an eye on specific pieces of information (like a number or a word) and jump into action when that information changes.

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Software 52

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

Mercans

DECEMBER 13, 2023

Changes in minimum net pay As per “Official Gazette of RS” number 79 of 15/09/2023, the minimum hourly net wage is revised from 230 RSD to 271 RSD per working hour. The revised hourly net wage shall also be applicable for arrear payments. Minimum hourly wage Net RSD Gross RSD for a month with 160 working hours 43,360.00 58,288.16 for a month with 168 working hours 45,528,00 61,380.89 for a month with 176 working hours 47,696.00 64,473.61 for a month with 184 working hours 49,864.00 67,566.34 Cha

Payroll 40

Payroll Insurance Service 40

Perficient Digital Transformation

DECEMBER 13, 2023

In the course of one of our recent projects, we encountered a noteworthy challenge that arose from a customized rich text rendering solution. To enhance our Sitecore SXA capabilities, we developed a customized rendering by cloning an existing Sitecore SXA out-of-the-box component. The entire process was meticulously documented for the benefit of content authors, providing guidance for both the Content Editor and Experience Editor workflows.

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Sourcing Administrative Design Automation 52

Go4Customer

DECEMBER 13, 2023

In the constantly evolving realm of customer support, where the demand for seamless and efficient solutions continues to rise, delivering top-tier technical assistance is crucial for upholding high levels of customer satisfaction. Within this blog, we will delve into the pivotal role played by co-browsing and screen sharing technologies in propelling technical support to unprecedented heights within call centers.

Call Center 40

Call Center Customer Support Efficiency 40

IBM Services

DECEMBER 13, 2023

Derived from the Greek words for “hidden writing,” cryptography is the science of obscuring transmitted information so that it may only be read by the intended recipient. The applications of cryptography are endless. From the quotidian end-to-end message authentication on WhatsApp to the practical digital signatures on legal forms or even the CPU-draining ciphers used for mining cryptocurrency , cryptography has become an essential aspect of our digital world and a critical cybersecu

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Cybersecurity Banking Government Accounting 112

Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring

Raya Contact Center

DECEMBER 13, 2023

In the face of unforeseen challenges and disruptions, maintaining a strong customer experience (CX) strategy is crucial for businesses to navigate turbulent times and emerge stronger. The following 11 tips provide a roadmap for businesses to develop and implement a robust CX strategy that can withstand the storms of crises and ultimately contribute to organizational resilience and recovery. 1.

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Out-Tasking Flexibility Customer Service Accounting 45

Perficient Digital Transformation

DECEMBER 13, 2023

In our last blog, we have gone through the concept of what is skeleton component in React. Now we will continue to implement skeleton component in React. The component supports 4 shape variants: text (default): represents a single line of text (you can adjust the height via font size). circular , rectangular , and rounded : come with different border radius to let you take control of the size.

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Management Design Software 52

Perficient Digital Transformation

DECEMBER 13, 2023

Understanding Vue.js Router Vue.js routing acts as a guide for your web application, instructing it on which page or component to showcase as the URL shifts. This functionality enables the creation of interactive, multi-page experiences within the framework of a single-page application. This blog, we’ll explore the essential elements of Vue.js routing, encompassing route creation, navigation across pages, and the handling of dynamic routing.

Management 52

Management Software 52

Perficient Digital Transformation

DECEMBER 13, 2023

In my recent attempt to install Sitecore Experience Platform 10.3 Update 1 on my local environment using the Graphical Setup Package for XP Single, I encountered a perplexing roadblock. Despite providing all the required parameters during setup, the installation process came to a halt with an elusive error message: [IdentityServer_StopWebsite]:[Stop] <InstanceName> dev.local The property 'Value' cannot be found on this object.

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Research Service 52

Advertiser: ZoomInfo

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.

Accounting