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Unlocking the Power of Data-driven Insights in Subscription Management Through Digital CXM | Blog

Everest Group

Explore the transformative impact of the latest advancements on customer experience management (CXM) for subscription services and gain valuable insights into the future outlook in this blog.

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4 Must-Know Things About Cybersecurity

Redial

This blog post will delve into four essential aspects of cybersecurity: the basic concepts, best practices, and the significance of complying with certifications like PCI, ISO-9001, and HIPAA. If you prioritize this subject for your company, no matter the industry or line of business, you will ensure safety and client confidence.

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Turn Your Contact Center Into a Revenue Center

Perficient Digital Transformation

How does your company detect and resolve online B2B order issues to retain these customers? Modern Contact Center as a Service (CCaaS) solutions provide agent co-browse capabilities to let agents see the same view of your website or mobile app that your customer sees.

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Jira vs Zendesk Compared 2023

31 West

A Brief Introduction to Zendesk Zendesk is a CRM company that offers products for service and sales. You can browse for help by categories like solutions, admin topics, guides, and common questions. Freelancers and small teams, mid-sized companies, and large organizations can use both Jira and Zendesk.

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A World Without Advertising Cookies- Disruption to Personalization

Perficient Digital Transformation

First-Party Cookies : First-party cookies are created and managed by the website that the user is browsing or interacting with. Third-Party Cookies : Third-party cookies are created by the website that users visit but are not necessarily stored or owned by the website or its parent company. So how did we get here?

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Enhancing Customer Experience through AI-driven CX: Bringing Innovation and Human Connection Together

Raya Contact Center

We are pleased to share this guest blog post written by Aishwarya Barjatya , Practice Director, and Rishav Kumar , Senior Analyst at Everest Group , a global research firm. Companies are increasingly turning to AI to revolutionize their customer interactions, streamline operations, and provide a seamless journey from start to finish.

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Experience, Data, and Trust – The Industrialization of Data-driven Personalized Experiences | Blog

Everest Group

This approach can be effective in delivering relevant content or offers to a large group of users with similar interests or needs, based on demographics, purchase history, or browsing behavior. This has led to more seamless personalized experiences for users and has helped companies build deeper relationships with their customers.