Everest Group

MAY 9, 2024

The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. While benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), and other Service Level Agreements (SLAs) have been integral, the current era demands a recalibration.

Service 59

Service Collaborations Outsourcing Services Contracting 59

.orgSource

APRIL 17, 2023

Supermarket cashiers, fast food employees, and retail sales assistants are already on the chopping block. The 4Cs or critical thinking, creativity, collaboration, and communication complement technology and will serve any organization well in competitive markets. The nominees varied depending on the publication.

Collaborations 52

Collaborations Jobbing Retail Marketing 52

TTEC

APRIL 22, 2022

As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high-quality contact centre. These findings call attention to the fact that more is expected of service and sales associates than ever before.

Retail 52

Retail Outsourcing Out-Tasking Sales 52

Zinnov

FEBRUARY 29, 2024

At Davos 2024, a pivotal insight emerged: the business landscape is ripe for collaboration, far beyond what many leaders previously recognized. This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs).

Service 64

Service Collaborations Advisory Resource Optimizing 64

IBM Business Partners

SEPTEMBER 20, 2022

Retailers face a constant challenge when it comes to ensuring that the right products are available when customers want them. IBM Business Partner, GK Software SE is a German-headquartered developer and provider of standard software for the retail sector and currently counts 22% of the world’s 50 largest retailers among its customer base.

Retail 52

Retail E-Commerce Sales Pharmaceuticals 52

Magellan Solutions

AUGUST 19, 2021

BPO Philippines Reshaping The Retail & Banking Industry. Retail banks , like most companies, face an urgent imperative to reimagine themselves. . Here are some pandemic-sparked retail banking trends worth keeping an eye on for 2022 and beyond: The emergence of the neo-normal. COVID-19 caused drastic consumer behavior shifts.

Banking 52

Banking Retail BPO Finance 52

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?

Customer Service 52

Customer Service BPO Service Nearshoring 52

IBM Services

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. What are managed marketing services (MMS)? Managed marketing services provide the hyper-personalization needed to build customer loyalty and reduce churn.

Marketing 72

Marketing Management Service Offshoring 72

Perficient Digital Transformation

JULY 11, 2023

In today’s digital era, it’s crucial for businesses to collaborate with a commerce solution provider capable of revolutionizing B2B and B2C digital omnichannel experiences. This Forrester report provides an overview of 35 commerce services providers.

Service 40

Service Pharmaceuticals Retail Analytics 40

Magellan Solutions

OCTOBER 6, 2022

Who Needs to Outsource Typing Services? By outsourcing typing services, your company can finish a project faster and more efficiently. Any business that hires this service from offshore can make money as long as it runs regularly. Any business that hires this service from offshore can make money as long as it runs regularly.

Outsourcing 75

Outsourcing Service E-Commerce Administrative 75

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Groove Technology

MAY 15, 2023

MuleSoft integration involves using MuleSoft’s tools and services to build connections between different applications and data sources, enabling seamless communication and data sharing. Time zone differences: Depending on where your outsourced team is located, time zone differences may make collaboration more difficult.

Outsourcing 100

Outsourcing Retail Collaborations Labor Costs 100

Zinnov

APRIL 4, 2024

signifies a notably advanced ecosystem where five prongs collaborate to reshape business processes. This shift not only streamlined their workflow but also enriched collaboration, showing how ICG can significantly increase productivity and enhance collaboration within an Enterprise.

Automation 52

Automation Retail Insurance Collaborations 52

Perficient Digital Transformation

MARCH 5, 2024

Implementation Strategies Implementing Salesforce Blockchain requires careful planning, collaboration, and alignment with business objectives. Collaborative workshops and brainstorming sessions can help identify requirements, prioritize use cases, and define success criteria. The future of business awaits.

Supply Chain Management 59

Supply Chain Management Retail Healthcare Collaborations 59

Neo Group

JUNE 30, 2022

Neo Group releases a report featuring assessment of ESG (Environmental, Social, and Governance) adoption across select IT & Business Service Providers in a first of its kind ESG Adoption Survey in collaboration with IAOP and GSA-UK. Hemant Puthli, Partner, Neo Group says, “The findings from our survey were quite interesting.

Co-Sourcing 52

Co-Sourcing Global Sourcing Advisory Service Sourcing 52

Neo Group

JUNE 29, 2022

Neo Group releases a report featuring assessment of ESG (Environmental, Social, and Governance) adoption across select IT & Business Service Providers in a first of its kind ESG Adoption Survey in collaboration with IAOP and GSA-UK. Hemant Puthli, Partner, Neo Group says, “The findings from our survey were quite interesting.

Co-Sourcing 52

Co-Sourcing Global Sourcing Advisory Service Sourcing 52

Jonajo Blog

FEBRUARY 12, 2024

Opportunities with Vision Pro for Businesses Enhanced Virtual Meetings: These glasses reshape virtual meetings and conferences, providing more immersive and collaborative interactions on a global scale.

Retail 52

Retail Healthcare Collaborations Customer Service 52

Zinnov

OCTOBER 13, 2023

It has touched upon various facets, from the technology embedded in our smartphones to the autonomous capabilities of our cars, as well as the tools retailers employ to enhance customer experiences without us even noticing. This growth is reshaping industries like Retail, Consumer Packaged Goods (CPG), and Healthcare.

Retail 52

Retail Healthcare Collaborations Supply Chain Management 52

Groove Technology

JUNE 15, 2023

The process typically involves the following steps: Requirement Identification : The client collaborates with the outstaffing company to define their project requirements, including the desired skills, experience, and timeline.

E-Commerce 130

E-Commerce Flexibility Collaborations Healthcare 130

Everest Group

MAY 3, 2022

5G emerges as fastest-growing segment of engineering services market, with 30% annual growth rate forecast for the next four to five years. Both telecom companies and other enterprises are gearing up for 5G, which is driving a growth boom in the 5G engineering services industry as well, according to Everest Group.

Engineering 52

Engineering Marketing Service Advisory 52

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 52

Pharmaceuticals Service Robotics Process Automation Government 52

Everest Group

JANUARY 12, 2024

Many countries are setting regulatory frameworks, with active projects like Project Dunbar and Project mBridge testing retail and wholesale applications. Collaboration is key in this evolving arena. This era will witness a surge in meaningful collaborations across communities, bringing forth a wave of tangible use cases for the public.

Banking 64

Banking Retail Insurance Collaborations 64

Perficient Digital Transformation

NOVEMBER 1, 2021

We’re excited to present 5 Questions to Ask when Evaluating a Drop Ship Vendor , a white paper written in collaboration with our partner, Fluent Commerce and Perficient’s Directors of Commerce, Devanshu Sood, and Steve Gatto. Service level agreements and support. What You’ll Learn from the Piece. Inventory updates. Managing returns.

Order Management 115

Order Management Retail Collaborations Management 115

Perficient Digital Transformation

NOVEMBER 24, 2021

In the newly published white paper, Top 6 Challenges of Drop Ship Vendor Management , we learn more about utilizing drop-ship vendor management (DSVs) and why they’ve become extremely popular for most organizations and retailers to expand their product range and test new products. Our Collaboration in this White Paper.

Retail 69

Retail Order Management Collaborations Management 69

31 West

FEBRUARY 3, 2023

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience.

Customer Support 130

Customer Support Software Administrative Automation 130

Everest Group

JANUARY 25, 2023

Key takeaways for attendees include: Considerations and options to modernize core systems in the era of conservative budgets Methods for a time-tested, future-proof, and scalable core architecture Ways to accelerate modernization through collaboration with fintech, high-tech, and partner ecosystems Register for the webinar Ronak Doshi Partner, Everest (..)

Efficiency 52

Efficiency Banking Retail Collaborations 52

TMS

FEBRUARY 22, 2023

Wanna see the top IT outsourcing services companies in Eastern Europe? A key way to meet those challenges is through IT outsourcing service companies. A key way to meet those challenges is through IT outsourcing service companies. Software development services from East Europe are culturally and geographically close.

IT Outsourcing 52

IT Outsourcing Outsourcing Service E-Commerce 52

Capgemini

APRIL 11, 2024

Triple win: We take home three Google Cloud Partner of the Year Awards Herschel Parikh 9 Apr 2024 Facebook Twitter Linkedin Nearly a decade of collaboration with Google Cloud has unlocked incredible potential. We’ve also invested significantly in our generative AI capabilities to deliver new value to our financial service sector clients.

Insurance 52

Insurance Regulations Collaborations Retail 52

Capgemini

NOVEMBER 30, 2022

FOCUS ON DATA ECOSYSTEMS IN THE ERA OF FINANCIAL SERVICES Ashvin Parmar 7 September 2022. When it comes to data, the financial services industry has some of the greatest opportunities but also faces tremendous risks and pressures. The banks and insurers don’t have a choice but to start to collaborate,” Parmar says. “So,

Service 52

Service Finance Risk Management Risk Management 52

Blue Ocean

NOVEMBER 13, 2023

The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. With these questions in mind, we present a quick round-up of some trending outsourcing and customer service-related articles, podcasts, and webinars from across the industry. says Alan Masarek, Avaya CEO.

Customer Service 59

Customer Service Retail Analytics Service 59

Obobo

DECEMBER 13, 2022

Category management is a key part of retailing, as it allows retailers to optimize their product mix and maximize profits. In order to be successful at category management, retailers need to have a clear understanding of their consumers and what they want.

Management 52

Management Retail Sales Reduced Costs 52

IBM Services

OCTOBER 30, 2023

The AWS-IBM partnership is a symphony of strengths The collaboration between IBM and AWS is more than just a tactical alliance; it’s a symphony of strengths. One of the largest children clothing retailer in the US utilizes this solution to streamline its complex supply chain.

Analytics 83

Analytics Retail Insurance Streamline Operations 83

Perficient Digital Transformation

OCTOBER 25, 2021

This is an incredible recognition of our team and the hard work and collaboration they contribute each day. We’re excited to announce that inRiver named us its North American Partner of the Year for 2020 at PIMpoint Digital on Thursday, October 7, 2021. Our Relationship with inRiver. Many of our PIM team members are inRiver certified.

Retail 69

Retail Manufacturing Collaborations Management 69

Groove Technology

MARCH 29, 2023

MuleSoft’s Anypoint Platform is designed to tackle the challenges of integrating legacy systems with modern applications and cloud services, making it a popular choice for businesses looking to optimize their IT infrastructure. This will help you identify areas where integration can improve efficiency and cost savings.

Efficiency 100

Efficiency E-Commerce Supply Chain Management Retail 100

IBM Services

NOVEMBER 8, 2023

The supply chain plays a pivotal role in delivering goods and services to both businesses and consumers, serving as the connective thread between industries, nations, communities and all components of the value chain. The more value chain parties can collaborate, the more power there might be in standards and acts such as FSMA.

Inventory Management 112

Inventory Management Collaborations Right-Sizing Regulations 112

IBM Services

JANUARY 30, 2024

Retail: Manage e-commerce platforms, customer data analytics and supply chain logistics, where data analysis often must occur at the edge. Partnering with strategic solution, service and technology providers will help you transform your aspirations of operational excellence into tangible realities.

E-Commerce 77

E-Commerce Analytics Manufacturing Flexibility 77

Perficient Digital Transformation

AUGUST 8, 2023

Defining the Different Types of D2C Channels The most common types of D2C channels include ecommerce stores, marketplaces, subscription services, and mobile apps. Subscription services involve regular delivery or access to certain products or services (such as Dollar Shave Club).

Sales 52

Sales Manufacturing Retail Out-Tasking 52