article thumbnail

Unified Communication & Collaboration (UCC) Specialist Services PEAK Matrix® Assessment 2024

Everest Group

Unified Communication & Collaboration (UCC) Specialist Services As the hybrid workplace model solidifies its position as the new norm for enterprises, the demand for seamless communication and collaboration services continues to surge unabated.

article thumbnail

Unlocking Revenue Potential: Service Provider Strategies for Tools/Accelerator Monetization | Blog

Everest Group

In this blog, we explore the pricing strategies for accelerators and discuss five crucial factors that providers need to consider to maximize the value of their assets. Everest Group collaborates with leading global and Indian service providers to help identify suitable commercial model(s) and pricing strategies for tools and accelerators.

Service 69
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Embracing Strategic Business Outcomes in Digital CX: A New Benchmark for Success in CXM Service Delivery | Blog

Everest Group

Delve into this blog to explore the advantages and potential hurdles of adopting a strategic business outcome in CXM. This emphasis enables companies to stay competitive, adapt to rapidly changing market dynamics, and foster customer loyalty by consistently delivering meaningful and impactful experiences.

Service 59
article thumbnail

Unlocking Success: The Rising Importance of Service Providers in the SAP Mid-Market Growth Strategy | Blog

Everest Group

Service providers are expected to play a vital role in meeting the unique needs of customers in the strategic SAP mid-market. Discover the five customer priority areas where service providers can make a difference in this blog. SAP expects the mid-market to be a large contributor to meet its revised growth forecast of 8.3%

article thumbnail

The Great Debate: Global Business Services Versus Outsourcing | Blog

Everest Group

However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate. However, the potential of GBS/SSC collaborating with outsourced entities in a combined “AND” model was surprisingly absent in the conversations. Before delving further, let’s address a glaring contradiction.

article thumbnail

Generative AI’s Impact on the Talent Market: Unraveling its Effects on Training and Recruitment Versus the Environment and Society | Blog

Everest Group

The emergence of Generative Artificial Intelligence (GAI) has sparked a complex debate in the global talent market. Delve into the dual nature of Generative AI’s impact in this blog. Disruptive influence on the job market In addition to environmental worries, GAI’s disruptive influence on the job market has ignited controversy.

article thumbnail

Mexico Advances Into The IT Market 

Redial

Despite its numerous challenges, Mexico is becoming a significant player in the global IT market, leveraging its strategic location and skilled workforce to create tech advancements that continue to impact communities and the overall economy. At Redial, we constantly invest in cybersecurity as we prioritize our client’s data & info.

Marketing 100