Remove Co-Sourcing Remove Efficiency Remove Engineering Remove Service
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Turn Your Contact Center Into a Revenue Center

Perficient Digital Transformation

When will the service technician arrive? These are all common questions lobbed into customer service centers. Modern Contact Center as a Service (CCaaS) solutions provide agent co-browse capabilities to let agents see the same view of your website or mobile app that your customer sees. Where’s my order?

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The Azure Well Architected Framework: Performance Efficiency Pillar

Perficient Digital Transformation

A group of five pillars encompassing Reliability, Security, Cost Optimization, Operational Excellence, and Performance Efficiency. Cost Optimization must be balanced against Performance Efficiency. Conversely, Operational Excellence may complement and enhance Performance Efficiency. ” ~ David Allen.

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Watsonx: a game changer for embedding generative AI into commercial solutions

IBM Services

offers intuitive tooling for powerful foundation models; watsonx.data enables compute-efficient, scalable workloads wherever data resides; and the third component, watsonx.governance , provides guardrails essential to responsible implementation. Customer service has leapfrogged other functions to become CEOs’ top generative AI priority.

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Sensors, signals and synergy: Enhancing Downer’s data exploration with IBM

IBM Services

Downer, a leading provider of integrated services in Australia and New Zealand, considers itself a guardian of the elaborate transportation matrix, and it continually seeks to enhance its operational efficiency. functionality (deployed on IBM Cloud®), making anomaly detection more efficient.

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The Battle Unfolds: MGAs as the Next Frontier for InsurTechs, Services, and Technology Providers

Everest Group

In this challenging environment, MGAs need to demonstrate steadfast strategic underwriting prowess, build a solid business case heavily focused on cost optimization, and exhibit excellent data and engineering capabilities. Simultaneously, they are seeking to enhance operational efficiencies and carve out a larger market share.

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Accelerate release lifecycle with pathway to deploy: Part 1

IBM Services

As practices like DevOps , cloud native , serverless and site reliability engineering (SRE) mature, the focus is shifting toward significant levels of automation, speed, agility and business alignment with IT (which helps enterprise IT transform into engineering organizations).

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Accelerate release lifecycle with pathway to deploy: Part 2

IBM Services

This process, often referred to as the “pathway to deploy,” encompasses a series of intricate steps and decisions that can significantly impact an organization’s ability to deliver software efficiently, reliably and at scale. They key to this alignment is the co-creation of these patterns between participating organizations.