SEBPO

MAY 31, 2023

Myth: It’s only about saving money When people hear that a company is thinking about outsourcing, the general conclusion is that it’s just another attempt to cut costs. When done correctly with the right outsourcing partner, however, your people and the teams you build will benefit the most. We really saw SEBPO as a strategic partner.

Outsourcing 52

Outsourcing Out-Tasking Flexibility Efficiency 52

Infosys Consulting

FEBRUARY 10, 2023

In the lead up to the Mobile World Congress in February, our experts are outlining four key trends regarding “The future of telco”. Last time, we disclosed why telcos must radically transform, creating new operating models for success. HR has a critical role to play here, empowering telcos to deliver the overall vision through people.

Call Center 52

Call Center Flexibility Efficiency Collaborations 52

Simplr

JULY 13, 2022

Our SimplrFlex agents like Lindsey E.! How did you hear about SimplrFlex? Have you taken on any gig work in the past (transportation, food delivery service, etc.)? How about call center or customer service work? I decided to apply while working from home for Amazon customer service.

Customer Service 98

Customer Service Call Center Flexibility Service 98

Zinnov

SEPTEMBER 20, 2022

We would like to associate the term “Metaverse” as a flexible platform capable of being deployed, used, create, and share content seamlessly across multiple devices such as phones, headsets, or desktop computers. But how significant is the company in today’s Metaverse Race? The Enterprise Metaverse.

Engineering 115

Engineering Design Collaborations Software 115

Vilmate

JANUARY 11, 2024

IT has become a big part of our lives. More and more companies are using artificial intelligence to make work easier. Recently, Bill Gates even said that people might start working only three days a week because of technology. The conference has a straightforward goal: understanding where the industry is heading.

Cybersecurity 52

Cybersecurity Healthcare Analytics Design 52

Perficient Digital Transformation

MARCH 19, 2024

Our experts are closely monitoring nine healthcare trends that are shaping industry leaders’ strategies in 2024. A well-formed strategy aligns a) key business needs and b) organizational capabilities (i.e., people, technology, and processes). people, technology, and processes). Instead, AI serves as a strategy enabler.

Healthcare 52

Healthcare Insurance Cybersecurity Collaborations 52

TTEC

AUGUST 24, 2021

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Tags: Humanify@home Employee Insights Topics: Employee Experience Body: Clear the way for the newest series on the block, CX BanterCast! In their pilot episode we’ll explore how customer and employee experience is evolving in a post-pandemic world.

Flexibility 52

Flexibility Engineering Collaborations Software 52

Zinnov

MAY 10, 2023

It was during this visit, that Jobs encountered the ‘mouse’ and ‘Graphical User Interface’ (GUI), and what happened next revolutionized the history of computing. However, just setting up a COE or a GCC is not enough; organizations must make sure that they are a success and here’s how they can do it. Here’s how.

Government 52

Government Jobbing Engineering Flexibility 52

Planergy Software

FEBRUARY 23, 2022

We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing. Clients and results.

Marketing 52

Marketing Research Government Finance 52

IBM Services

OCTOBER 1, 2021

And how did Abercrombie & Fitch manage to overperform, while others lagged in the vital shift to digital and ecommerce? . We explored what it takes for retailers to thrive in uncertain times, looking at insights and key takeaways from Abercrombie & Fitch’s experience. . Highlights of our talk follow. What we faced .

Retail 40

Retail E-Commerce Sales Management 40

Capgemini

NOVEMBER 2, 2022

These are capabilities that leverage quantum technology to produce advanced algorithms that can deliver some of the advantages of quantum technology with the hardware and computers available today. We also outline the limitations of this segment and how it may align with quantum technology strategy more broadly.

Right-Sizing 52

Right-Sizing Out-Tasking Manufacturing Marketing 52

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . There is also an additional 57% planning to use them in the next few years. The shift away from voice operators threatens many of the 1.3 million next year.

Call Center 52

Call Center Sales Analytics Insurance 52

Magellan Solutions

SEPTEMBER 9, 2022

Over 70% of leaders in finance and accounting, advisory and tax services, think that Artificial Intelligence (AI) will affect data-driven insights, according to the EY 2020 Global Tax and Transformation survey. WHAT IS ARTIFICIAL INTELLIGENCE AND HOW DOES IT WORK? HOW IS AI APPLIED NOWADAYS? .

Accounting 75

Accounting BPO Out-Tasking Finance 75

Magellan Solutions

MAY 28, 2019

“Outsourcing is inevitable, and I do not think it’s necessarily treating people like things.”. Outsourcing is the practice of tapping outside firms to handle work usually done within a company. Many large companies turn to outsource firms for operational savings. What is Outsourcing? Benefits of Outsourcing.

Outsourcing 75

Outsourcing Call Center BPO Business Process Outsourcing 75

Perficient Digital Transformation

JANUARY 11, 2023

Journey Science, the Next Frontier in Data Driven Customer Experience. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed their customers’ expectations, outpace the competition, and grow their business with unparalleled strategy, creative and technology capabilities.

Research 64

Research Analytics Design Retail 64

Vilmate

FEBRUARY 9, 2024

Artificial intelligence will be in our discussions for a long time. Here, at Vilmate , we always keep the hand on the pulse and implement our knowledge in practice. Implementing AI in Business: Benefits and Drawbacks Research indicates that 35% of global companies use artificial intelligence in their business operations.

Out-Tasking 52

Out-Tasking Research Design Sourcing 52

Perficient Digital Transformation

MAY 16, 2022

My name is Param Singh, and I’m the director of the clinical operations solution practice here at Perficient life sciences. And I want to welcome everyone to today’s video session where we’re going to give an intro to the value of the Lokavant platform and get a chance to briefly see the system and its power.

Sourcing 97

Sourcing Analytics Management Efficiency 97

IBM Services

MAY 9, 2023

Unlike traditional ML, where each new use case requires a new model to be designed and built using specific data, foundation models are trained on large amounts of unlabeled data, which can then be adapted to new scenarios and business applications. Watsonx, IBM’s next-generation AI platform, is designed to do just that.

Government 109

Government Automation Design Analytics 109

Immedus

MARCH 29, 2022

While work practices were changing, the pandemic accelerated the move from the office in massive volumes, putting business systems to the ultimate test. It was a watershed moment, and in some cases, it highlighted the inefficiencies of traditional operating models. Challenges of manual inputs . Substandard employee wellness experience.

Payroll 97

Payroll Robotics Process Automation Analytics Risk Management 97

Balbelforce

SEPTEMBER 1, 2022

On closer inspection, it’s also apparent that the highly skilled community of developers are facing ever tougher working environments. In a nutshell, developers are well-compensated but overworked; businesses gain substantially from development capabilities but can’t hire effectively; innovation is vital but often tantalizingly out of reach.

Out-Tasking 52

Out-Tasking Software Sales Jobbing 52

NoonDalton

AUGUST 23, 2023

For growing businesses, where every employee may be wearing multiple hats, the time devoted to recruitment can significantly detract from other essential operations. ” The costs associated with poor recruitment can be detrimental, affecting your business both financially and operationally. .”

Human Resources 52

Human Resources Out-Tasking Jobbing Outsourcing 52

TTEC

SEPTEMBER 29, 2021

TTEC’s Tim Keefe and Andreas Wieman are back to explore how your CX organization can recognize, act, and improve on the digital channels your customers crave. Customers using digital capabilities want organizations to remember their information and questions when they communicate across channels. I don't want to show our age too much.

Right-Sizing 59

Right-Sizing Design Insurance Manufacturing 59

Designveloper

NOVEMBER 17, 2021

As more and more people use their phones to surf the internet, mobile app development is rising. With new apps coming out every day, it’s hard to know where to start. Luckily, our list of top mobile app development companies in Vietnam has compiled the best resources for finding your next app developer.

Right-Sizing 52

Right-Sizing Design Software Engineering 52

IBM Business Partners

JUNE 1, 2021

Palantir builds software for data-driven operations and decision making. Their products often serve as the connective tissue between a company’s data, analytics capabilities and operational execution. Akshay Krishnaswamy, Forward Deployed Engineering Lead, Palantir. Integrating data sources.

Collaborations 53

Collaborations Retail Finance Healthcare 53

Perficient Digital Transformation

MAY 25, 2022

I’m Director of the clinical operations solution practice here at Perficient life sciences. I want to welcome everyone to today’s discussion on our new partnership with Jeeva Informatics. This discussion is a way for us to introduce the new offering and solution as well as the partnership to all of you. Thank you, Harsha.

Efficiency 69

Efficiency Right-Sizing Regulations Flexibility 69

Perficient Digital Transformation

JANUARY 18, 2023

Let’s walk through how to level up your personalisation game. Let’s walk through how to level up your personalisation game. Where are you on the Digital Marketing Maturity Curve? Where are you on the Digital Marketing Maturity Curve? Personalisation – How to get that 1:1 omnichannel personalisation.

Marketing 69

Marketing Right-Sizing Analytics Automation 69

Balbelforce

NOVEMBER 30, 2022

Working with contact centers around the world, we know that better than anyone!). We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Check back here for new definitions as we update the page.). Metrics and measurables.

Call Center 52

Call Center Sales Software Out-Tasking 52

Simplr

JULY 22, 2021

We’re going to lay out our top five live chat best practices for making real-time chat support your ecommerce conversion engine. Just think about all of the capabilities and results that online chat can deliver. This is exactly how website visitors on ecommerce sites feel if there is no live chat support button. And walking.

Retail 97

Retail Sales Customer Service Customer Support 97

Amzur

MARCH 14, 2024

How Low-Code is Breaking Down Business Barriers Traditional automation has long been the domain of skilled developers fluent in complex programming languages. When more people have the tools to automate, new and potentially game-changing ideas are more likely to surface. Low-code platforms are shattering this notion.

Automation 89

Automation Out-Tasking Analytics Sales 89

Risk Guide

APRIL 1, 2021

Once you have that, you need to think carefully about what the role will include and who the best people for the job are. Equally, smaller firms where the risk management team is extremely small, often struggle to identify the risks throughout the organisation. Executive summary.

Risk Management 72

Risk Management Risk Management Jobbing Out-Tasking 72

IBM Business Partners

AUGUST 3, 2023

Having access of data expanded to a large group of people has many benefits but also serves as a security concern because it means that there is more room for human error or risk of potential data breaches, since everyone within the company may not be well versed in data security best practices. What is data democratization?

Analytics 61

Analytics Sourcing Out-Tasking Engineering 61