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AI transforms the IT support experience

IBM Services

Enterprises demand prompt and accurate solutions to their technical issues, requiring support teams to possess deep technical knowledge and communicate action plans clearly. Product-embedded or online support tools, such as virtual assistants, can drive more informed and efficient support interactions with client self-service.

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Everest Group Launches PEAK Matrix® Assessment for Providers of People Analytics Platforms

Everest Group

Announcing the Market Leaders Providers of people analytics platforms play a vital role in helping enterprise leaders, human resource professionals, and line managers make decisions using data-based insights. Visier leads the people analytics platform market with the highest market share.

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Redefining clinical trials: Adopting AI for speed, volume and diversity

IBM Services

Our analysis of the voluntarily reported Form FDA 1572 BMIS database reveals a potential lack of sustainability in the investigator pool, both in the United States (US) and globally (Exhibit 2). Yet, clinical trial professionals across the globe grapple with notable challenges in these areas.

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Powering the future: The synergy of IBM and AWS partnership

IBM Services

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge. Watsonx.data on AWS: Imagine having the power of data at your fingertips.

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Retailers can tap into generative AI to enhance support for customers and employees

IBM Services

Leveraging this unstructured data can extend to various aspects of retail operations, including enhancing customer service through chatbots and facilitating more effective email routing. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations. trillion in that year.

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Why Anypoint Platform is the Best Choice for API Management

Groove Technology

Introduction to API Management APIs (Application Programming Interfaces) are becoming increasingly important for businesses to integrate digital services and streamline operations. It involves managing multiple APIs from a centralized platform, ensuring their seamless integration and effective operation. What is Anypoint Platform?

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Why Generative AI Democratization is Creating New Opportunities in Information Services

3Pillar Global

Yet many organizations miss important corollaries to this question: What capabilities do customers already have, and how do we add additional, more transformational value? And, do our competitors—or startup disruptors—understand our customers and the transformational impact of new technologies better than we do?

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