Remove capabilities operations how-we-help-clients service-operations
article thumbnail

Connecting SFCC with Other Clouds

Perficient Digital Transformation

SFCC’s ability to seamlessly connect with Marketing Cloud, Service Cloud, and Sales Cloud opens up a world of possibilities for businesses seeking to enhance their customer engagement, drive sales, and optimize operations. By combining SFMC and SFCC data, we can refine customer segments, improving targeted marketing efforts.

article thumbnail

6 factors to consider in offshore investment

Redial

Since we started with a blast our offshore operations in Johannesburg, South Africa, this year, we have strengthened our outsourcing efforts and perspectives. Business leaders in different areas, like the financial and banking industry, increasingly turn to offshore investment to optimize their contact services.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How IBM helps clients accelerate app modernization and control costs

IBM Services

As a healthcare company, this client had an obligation to provide safe, reliable, time-sensitive, high-quality services to its customers. Ultimately, they needed best-in-class application modernization tooling to help deliver on that obligation.

article thumbnail

IBM Cloud delivers enterprise sovereign cloud capabilities

IBM Services

As we see enterprises increasingly face geographic requirements around sovereignty, IBM Cloud® is committed to helping clients navigate beyond the complexity so they can drive true transformation with innovative hybrid cloud technologies. We believe this is particularly important with the rise of generative AI.

article thumbnail

AI transforms the IT support experience

IBM Services

We know that understanding clients’ technical issues is paramount for delivering effective support service. Product-embedded or online support tools, such as virtual assistants, can drive more informed and efficient support interactions with client self-service.

article thumbnail

Achieving New Heights in Healthcare Marketing With Salesforce Marketing Cloud Personalization

Perficient Digital Transformation

In December 2022, the Department of Health and Human Services released a bulletin announcing additional compliance requirements for healthcare marketers when it comes to third-party trackers. The guidance lays forth expectations for how healthcare organizations collect data on activities that take place on their website and mobile apps.

article thumbnail

Adapting To Change: How Outsourcing Services Stay Current With Data Trends

31 West

With rapid technological advancements rolling ever onwards, IT outsourcing service providers need to remain ahead of the curve. To adapt successfully, providers of IT service desk outsourcing in particular must recognize client needs that are shaped by these changes, identifying areas where they can add value or enhance their services.