31 West

SEPTEMBER 7, 2022

This is where Managed Service Providers (MSP) step in (you hear the drumroll? They offer a myriad of services to support your business by slicing your burdens in half. For your easy glance, we have divided the managed services into primary and secondary here, according to their essentiality. Primary Managed Services.

Managed Services 130

Managed Services Management Service Out-Tasking 130

V-Soft Consulting

MARCH 9, 2022

This month's spotlight features Audrey Sabatini, a powerhouse member of the V-Soft sales team. Audrey came to V-Soft from the acquisition of MDT Technical in 2017 and has been excelling ever since!

Business Development 52

Business Development Management Sales 52

Groove Technology

MARCH 22, 2023

Introduction to API Management APIs (Application Programming Interfaces) are becoming increasingly important for businesses to integrate digital services and streamline operations. However, managing multiple APIs can be complex and challenging. What is API Management?

Management 130

Management Design Streamline Operations Flexibility 130

Transparent BPO Outsourcing

MAY 6, 2021

Customer Experience Skills Augment Company’s Management Ranks Rockville, MD, May 6, 2021 – Alan Jackson has been appointed as Vice President of Business Development of Transparent BPO, a global contact center and business process outsourcer. He reports to Scott Newman, CEO of Transparent BPO.

Business Development 52

Business Development BPO Business Process Outsourcing Sales 52

Transparent BPO Outsourcing

MAY 3, 2021

Customer Experience Skills Augment Company’s Management Ranks Rockville, MD, May 3, 2021 – Alan Jackson has been appointed as Vice President of Business Development of Transparent BPO, a global contact center and business process outsourcer. He reports to Scott Newman, CEO of Transparent BPO.

Business Development 40

Business Development BPO Business Process Outsourcing Sales 40

SIG Speaks

MARCH 10, 2023

Having recently completed the Certified Sourcing Professional certification, I was excited to continue my education in Supplier Management and learn how it can better assist me in my current role. The Certified Supplier Management Professional program is a five-week course delivered through SIG University’s unique education platform.

Management 40

Management Sales Government Human Resources 40

Perficient Digital Transformation

SEPTEMBER 27, 2021

Always someone who is passionate about getting involved and supporting up-and-coming talent, it is with great pleasure that we introduce one of our leaders, Erin Moloney , the general manager of Perficient’s Dallas office and co-lead of Perficient’s Women in Tech ERG. Erin Moloney, General Manager, Dallas.

Co-Sourcing 119

Co-Sourcing Management Collaborations Jobbing 119

31 West

AUGUST 12, 2022

On the other hand, a CRM stores customer information required to handle service requests or for business development. The blog also defines the benefits of ticketing systems and CRM for your business. CRM or customer relationship management is used for handling customer-business relationships. What is a CRM?

Supply Chain Management 130

Supply Chain Management Customer Service Collaborations Analytics 130

Velocity Global

OCTOBER 20, 2020

The Denver-based company appointed business growth veteran Nicholas Yap as managing director of APAC based in Singapore. As a strategic partner, Velocity Global manages in-country compliance, payroll, and benefits for its clients’ supported employees.

Management 52

Management Payroll Human Resources Finance 52

31 West

JANUARY 12, 2023

ServiceNow focuses on cloud-based systems and guides portfolio management. It enables users to conduct different services and functions like managing priority jobs and issues, exercising project management , problem management, and supporting customers. Why is ServiceNow So Popular for Businesses?

Jobbing 130

Jobbing Software Flexibility Management 130

IBM Business Partners

AUGUST 17, 2022

In January, Krishna asked Woolley to lead one of the company’s top growth areas – the IBM Ecosystem – and named her IBM Ecosystem General Manager. In 2020 and 2021, our focus was on generating awareness and building the relationships that would lead us to business development opportunities for the ecosystem.

Management 62

Management Software Collaborations Marketing 62

Groove Technology

JUNE 6, 2023

As a business owner or project manager, finding the right Node.js developer can be challenging. With so many platforms to search and countless developers to choose from, it’s easy to become overwhelmed. developer is crucial to the success of your web development project. developers, from why Node.js

Collaborations 130

Collaborations Jobbing Design Management 130

ScaleHub

MARCH 29, 2023

We’re proud to welcome two new team members on board: Marti Daniels, Senior Business Development Manager, USA Nik Salikhov, Pre-Sales Consultant & Production Support, USA & Global To further strengthen our powerful team … ScaleHub’s North America team continues to grow: Welcome Marti and Nik!

Sales 52

Sales Business Development Management 52

inDinero

SEPTEMBER 26, 2023

The Evolution of the CFO Role in SaaS Historically, CFOs were primarily responsible for financial reporting and risk management. Key Responsibilities of a SaaS CFO A SaaS CFO provides strategic guidance, financial oversight, and management and ensures the company’s long-term success. SAAS Consultant or CFO?

Finance 98

Finance Risk Management Risk Management Analytics 98

Groove Technology

JUNE 15, 2023

Are you struggling to find top-tier talent to fuel your business's development projects? In this article, we will explore the world of development outstaffing companies and how they can revolutionize your organization's growth trajectory. FAQ 3: What are the key benefits of working with a development outstaffing company?

E-Commerce 130

E-Commerce Flexibility Collaborations Healthcare 130

Everest Group

APRIL 22, 2022

Leaders of cloud business development at technology service providers are often seen as stars, leaving executives in charge of traditional segments feeling left out and unnoticed. The C-Suite needs to recognize the important contributions business units and their leaders play to the company’s overall growth and future success.

Service 52

Service Business Development Cybersecurity Collaborations 52

Magellan Solutions

MAY 6, 2024

He highlights the value of office-based work, which can provide greater control and efficiency for businesses outsourcing their operations. Human Resource Outsourcing (HRO) Outsourcing human resources is a vital strategy that can significantly enhance business performance. The numbers speak for themselves.

Outsourcing 78

Outsourcing Offshoring Nearshoring Human Resources 78

Perficient Digital Transformation

MAY 25, 2023

Subscribe Where You Listen Apple | Spotify | Amazon | Google | Stitcher Meet our Guest Tara is a Principial of Digital Health Strategy at Perficient with deep experience in planning, messaging, execution, optimization, digital marketing, business development, and process improvement.

Healthcare 59

Healthcare Research Business Development Marketing 59

Magellan Solutions

JANUARY 26, 2024

Fred: Our implementation managers are crucial; they lead the charge in understanding pain points, anticipated outcomes, preferred communication cadence, and more. Q: On the people side, what is Magellan’s approach to managing and developing talent to enable that adaptability?

BPO 52

BPO E-Commerce Right-Sizing Outsourcing 52

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Customer support can be a lot to manage in-house. All training and management included - Each Influx agent reports to a local manager, while a brand-specific CX manager keeps your team upskilled. See Helpware’s pricing page.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

NoonDalton

SEPTEMBER 12, 2022

While the outsourced customer service crew takes care of all the pressing issues, you can focus on business development techniques and revenue-generating plans. A thriving business depends on satisfied customers. The time saved by outsourcing customer support relieves you of the burden of running your own call center.

Customer Support 86

Customer Support Outsourcing Out-Tasking Human Resources 86

Akorbi

APRIL 27, 2023

He has also held financial management positions for well-known companies including HealthSmart, FedEx and the game developer Game Circus. Tucker graduated from Texas Tech University, where he also earned a Master of Business Administration and a Master of Science degree in finance.

Healthcare 59

Healthcare Finance Reduced Costs Retail 59

Velocity Global

OCTOBER 21, 2021

Business development and sales. For high-growth businesses — or businesses experiencing rapid growth who are expected to become big industry players — outsourcing can be a key function of business operations. Customer service can help businesses grow by engaging with customers and increasing their brand loyalty.

Outsourcing 52

Outsourcing Human Resources Labor Costs Manufacturing 52

31 West

OCTOBER 14, 2022

However, you can customize features according to your business needs. You can use automation to facilitate your ticket-managing best practices. Conclusion: Customer service is a crucial part of business development. Your clients will experience the first image of your brand based on how well you can manage their requests.

Software 130

Software Automation Customer Service Efficiency 130

Capgemini

SEPTEMBER 30, 2022

One participant in the program, Zach Coplan, joined the Civil Market team at CGS as a business intern, assisting the team with accounts at the several federal agencies. He assisted with business development and led a research project on the strategic goals of government agencies to position Capgemini for the future.

Cybersecurity 52

Cybersecurity Government Advisory Research 52

Magellan Solutions

APRIL 2, 2024

Additional Insights Sir Henry Parungao, a Business Development Manager with in-depth experience in the BPO sector, particularly at Magellan Solutions, emphasizes the importance of tailoring solutions to SMEs.

Data Entry 52

Data Entry BPO Right-Sizing Call Center 52

Perficient Digital Transformation

MAY 8, 2023

READ MORE: Perficient and Our Colleagues Are Honored for Excellence Meet Liza Sisler, Director, Global Partner Marketing and Alliances Programs As a leader for Perficient’s global partner marketing and alliances team, Liza Sisler is a major contributor to our sales, business development, alliance management, and partner marketing teams.

Global Alliances 69

Global Alliances Sales Collaborations Marketing 69

Capgemini

SEPTEMBER 23, 2021

For one intern, Ashwinder Malhotra, joining the Managed Services practice at CGS meant that he was able to apply his background in cybersecurity to compile research and analysis on an emerging platform, which assisted CGS with client engagement.

Government 52

Government Robotics Process Automation Cybersecurity Out-Tasking 52

Everest Group

JUNE 22, 2023

The table below provides a glimpse of these potential changes: Aspect Current State Potential Future State with Generative AI Key Changes Business Impact Skills Heavily relies on human expertise and analysis Greater need for data science, AI expertise, and understanding of AI in a business context Development of AI-related skills, especially understanding (..)

Business Development 52

Business Development Sourcing Efficiency Regulations 52

Magellan Solutions

DECEMBER 13, 2023

The oversight management team has a vital role. Implementation managers lead the charge and understand the client’s needs and feedback. Implementation managers work to build trust between clients and the agency. Client Retention Fred Chua believes new client acquisition and retention are essential for business growth.

BPO 52

BPO Business Process Outsourcing Sales Outsourcing 52

Magellan Solutions

DECEMBER 13, 2023

The oversight management team has a vital role. Implementation managers lead the charge and understand the client’s needs and feedback. Implementation managers work to build trust between clients and the agency. Client Retention Fred Chua believes new client acquisition and retention are essential for business growth.

BPO 52

BPO Business Process Outsourcing Sales Outsourcing 52

Anexa

MARCH 7, 2022

MEXICO CITY, MEXICO – March 1, 2022 – Anexa BPO was named the winner of Gold and Bronze Stevie® Awards in the Customer Service Management Team of the Year and Contact Center of the Year (Over 100 Seats) categories in the 16th annual Stevie Awards for Sales & Customer Service.

Customer Service 40

Customer Service Sales BPO Service 40

Magellan Solutions

JANUARY 22, 2024

So, by pursuing strategic outsourced business solutions, SMEs can secure the talent, technology, and operational capabilities required to level up. Understanding Outsourced Business Solutions: A Strategic Approach Strategic outsourcing involves contracting a third-party service provider to manage specific functions and tasks.

Outsourcing 52

Outsourcing BPO Out-Tasking Business Process Outsourcing 52

Magellan Solutions

APRIL 22, 2024

Challenges in Content Moderation This particular field poses several challenges: Scale : Large platforms need significant resources to manage vast user-generated content. Moderator Reviewing : Dedicated teams of moderators manually review content to ensure consistency and compliance with community standards.

BPO 52

BPO Out-Tasking Call Center Automation 52

WebCreek

OCTOBER 7, 2022

Our developers can create administrative, operational, and database software systems based on the company’s procedures and practices, allowing the company to maintain its brand identity and culture. Here are a few use cases from successful projects we have managed: Construction. Top Industries Using WebCreek Solutions.

Software 72

Software Supply Chain Management Healthcare Nearshoring 72

Perficient Digital Transformation

SEPTEMBER 22, 2022

Management consulting. Assisting clients with business architecture roadmaps. Business development. Currently, I’m working on a pharmacy benefit management migration for a large US payer client. This project shortly followed the completion of a three-month business capabilities assessment. Pre-sales.

Healthcare 69

Healthcare Collaborations Sales Insurance 69

Magellan Solutions

APRIL 16, 2024

Simply put, it’s hiring an external agency or team to design, develop, and manage your company’s website. Next, consider their communication style and project management approach. “Our implementation managers convert general goals into measurable KPIs, using data to improve adaptability.”

Design 52

Design Outsourcing Right-Sizing Out-Tasking 52