Magellan Solutions

NOVEMBER 15, 2023

One viable solution to this is opting for a shared call center service. What is a Shared Call Center A shared call center is one of the most cost-effective call center options for small to medium-sized companies who cannot afford to establish their customer service department. Keep reading!

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Magellan Solutions

OCTOBER 17, 2023

Inbound call center services can help your company achieve an average conversion rate of 10%. So, if you’re looking for a way to optimize your customer support operations, look no further than the inbound call center. Read along to get the scoop as to why you should outsource inbound call center services!

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Call Center Outsourcing E-Commerce Service 52

Magellan Solutions

JULY 2, 2021

Get to Know the Top Philippines Call Center Companies that are SME-focused. The Philippines call center companies have been the go-to when it comes to outsourcing needs. Started out with excellent voice services such as customer support services, these companies now offer BPO services. . Employee Size. Facilities.

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Call Center E-Commerce BPO Healthcare 52

Magellan Solutions

JULY 19, 2021

Why Outsource To Healthcare Call Center Companies In 2021. The healthcare contact center market is broadly segmented. Enter healthcare call center outsourcing companies. Staying true to the original BPO idea of outsourcing non-essential but still important activities to another party. Medical Insurance BPO.

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Magellan Solutions

JUNE 1, 2021

Belonging under the best region in apac call center philippines. Call center outsourcing across Asia-Pacific (APAC) is thriving. This is mainly because business leaders prefer to relocate their menial tasks to BPOs throughout the region. What makes outsource call centers even more attractive in Asia?

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OpenAccess BPO

SEPTEMBER 2, 2021

MAKATI CITY, Philippines, September 2, 2021— Multilingual outsourcing firm, Open Access BPO, announced that it has achieved compliance with the General Data Protection Regulation (GDPR) legislated by the European Union (EU). The post Open Access BPO Achieves GDPR compliance appeared first on Open Access BPO.

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Magellan Solutions

JUNE 3, 2021

When it comes to order taking call center service, you have to choose whether to have people to interact with your customers or rely on technology to place their orders. That’s why it is important to dedicate time to plan your order taking call center. BPO companies have several managers to monitor your agents.

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Magellan Solutions

APRIL 14, 2021

In getting a BPO partner, we all have one question. Call Center Service Pricing should mean more than money to your business. . We will discuss in this article how to assess if your every dollar is worth it with your chosen call center partner. . A Brief Look at Call Centers. Inbound Call Centers.

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Call Center BPO Outsourcing Business Process Outsourcing 52

Magellan Solutions

SEPTEMBER 10, 2020

This is where multilingual call center services can help. With a multilingual call center, you can provide call answering services in your customer’s native language. What is a multilingual call center? A multilingual call center is composed of agents who are fluent in a wide variety of languages.

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Magellan Solutions

MAY 14, 2021

Amidst the pandemic, entrepreneurs are looking to ditch their traditional call center partner. Consequently, BPO companies, specially in the Philippines , remain strong and continue to drive results despite the risk presented by Covid-19. Why are companies not impressed with Traditional Contact Center Companies anymore?

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Call Center BPO Customer Service Sales 52

Magellan Solutions

MARCH 26, 2024

That’s when the best BPO companies come to the rescue! For small businesses, the best BPO partner is the cornerstone. What to Look For in an SME Customer Service BPO More than the surface, small and medium enterprises need a Business Process Outsourcing partner for customer services.

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Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? There are different services provided by call center. What do you get when you outsource inbound call center services ? Inbound Calling. Managing call center services inbound sales inquiries.

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Call Center Service BPO Customer Support 52

Magellan Solutions

AUGUST 2, 2021

An introduction to value propositions by BPO companies in Metro Manila. Thus, the contact center industry in the Philippines helps clients to adapt to the changed situation. . Majority of i nhouse call center in the Philippines are supported by digital and analytics. Philippines. Costa Rica. Strong Tourism Initiatives.

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Magellan Solutions

JUNE 5, 2021

These top 5 call center service provider for SMEs will show us why offshore outsourcing is better. There are a lot of things to consider when looking for the perfect call center service provider for your small business. . Do BPO companies have a minimum? Can you just get a small team for your call center service?

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Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.

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Call Center Contact Center Outsourcing Out-Tasking Outsourcing 40

OpenAccess BPO

FEBRUARY 2, 2022

Makati City, Philippines, February 22, 2022 - Multinational call center Open Access BPO attained System and Organization Controls (SOC 2) Type II compliance in keeping with its commitment to ensuring data security for its partners and their customers.

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Magellan Solutions

JULY 8, 2021

Why Some US Companies Do Not Hire Philippines Call Center. Here we look at some of the most common worries in outsourcing to contact center solutions Philippines : Offshore call centers make your customers feel disrespected. Call center Philippines outsourcing relies on scripted conversations.

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Call Center Offshoring Outsourcing Business Process Outsourcing 52

Magellan Solutions

SEPTEMBER 9, 2022

10 HURDLES ACCOUNTING AI FACE AND HOW BPO CAN SOLVE THEM. We’ve listed below hurdles accounting AI encounters and how business process outsourcing (BPO) prevents them. . #1) The greatest BPO analytics available today monitor operations in real-time and immediately alert users to potential issues. . 1) TRUST & CONFIDENCE.

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Accounting BPO Out-Tasking Finance 75

Mattsen Kumar

SEPTEMBER 2, 2021

The number of organizations using a call center outsourcing vendor has risen dramatically over the previous decade. It is a well-known truth that setting up a multi-channel call center within a business may be costly and time-consuming. Go for Industry Experience. Ensure The Company Has Greatly Qualified Staff.

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Magellan Solutions

APRIL 24, 2021

What are the signs of a trustworthy Healthcare BPO? Is Your Healthcare BPO Trustworthy? Let us break down these common ‘signals’ and see if it should be your basis in getting a BPO partner. Should you trust a large Healthcare BPO company with more than thousands of employees? Is it the company size or years of service?

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Magellan Solutions

SEPTEMBER 10, 2019

Outsourcing a call center is a promising idea, especially if you want to lower costs. What Is An Outsourced Call Center? Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. Enhanced customer service. Sales assistance.

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Magellan Solutions

MARCH 27, 2024

Business process outsourcing (BPO) companies offer tailored technical support to meet diverse needs. Explore how BPOs are transforming technology assistance. Technical Support Services Offered by BPOs BPO companies provide various technical support services customized to meet business requirements. Let’s get on it!

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Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. Data Security and Privacy Concerns When you outsource offshore, you entrust sensitive data and information to a third-party provider. One popular tactic is outsourcing to other countries to make operations more efficient.

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Magellan Solutions

DECEMBER 6, 2018

Business process outsourcing (BPO) services, or what we simply know today as outsourcing, has gone a long way since then. Businesses from all industries with varying sizes continue to seek various BPO services to meet the needs that they have difficulty solving on their own. An ocean full of fishes.

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Magellan Solutions

MAY 19, 2023

EXAMPLES OF HOW BUSINESSES HAVE SUCCESSFULLY IMPLEMENTED BPM STRATEGIES Example #1: Business process outsourcing (BPO) companies that have a customer relationship management (CRM) system can improve customer service. BPO companies can always adjust to the changes needed when updating processes.

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Magellan Solutions

AUGUST 2, 2021

Telemarketing Philippines is obviously making a conscious effort to eradicate common misconceptions when outsourcing to a BPO company. In this article, we will check some false impressions about the Philippines outbound call center. We will also discuss how BPO companies work out these misconceptions.

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Magellan Solutions

APRIL 22, 2024

This includes rules about hate speech, explicit content, user privacy, and copyright infringement. Magellan Solutions, a leading BPO company, emphasizes the need for flexibility and adaptability to overcome these challenges. contact-form-7] Magellan Solutions - Call Center | BPO | KPO | Outsourcing TALK TO US!

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Magellan Solutions

FEBRUARY 28, 2021

The new norm is BPO 24 7 call center for rising industries. Trusted 24 7 call center review in 2021. As a call center support provider, we are an extension of your business. Our 24/7 call center support services allow businesses to connect with clients at any time. Full control.

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Magellan Solutions

NOVEMBER 24, 2023

The Philippines is the Ideal Outsourcing Destination As a leader in the BPO sector, the Philippines has established its position. The Philippine BPO industry also keeps up with technology and customer service advances. Moreover, the Philippine BPO sector highly values training and continuous growth.

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Magellan Solutions

OCTOBER 1, 2020

Dubbed as the new call center capital of the world , the Philippines has become a household name among countries like the US, UK, and Canada. The future of the business process outsourcing (BPO) industry in the Philippines remains promising. In fact, its IT-BPO is projected to continue a robust growth through 2022. .

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Magellan Solutions

JUNE 20, 2022

Due to this, the Philippine government developed initiatives to protect and promote the BPO industry, in accordance with Philippine law. . To protect both the employees and the BPO companies and the industry. To protect both the employees and the BPO companies and the industry. Philippine Laws for the BPO Sector.

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Magellan Solutions

JULY 4, 2021

Average handling time (AHT) has been one of the most important metrics to measure in the call center industry. Many industries strictly implement a low AHT for their agents so they can answer as many calls as possible on their shift. . Besides that, the average AHT for any call center should be at least 6 minutes.

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Magellan Solutions

AUGUST 3, 2022

While business process outsourcing (BPO) is hailed as a major economic pillar of the country, it might be jeopardized because of the rise of underground BPOs. Since these underground BPOs are only a phone call away, BPO employees need not worry about losing their benefits or quitting their jobs.

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Magellan Solutions

JULY 11, 2021

Before we start, here are some of the factors we consider in order to qualify that a telemarketing call center Philippines is one of the best for SMEs: Affordability. PROS: Magellan Solutions offer a shared service team that is more affordable compared to a dedicated call center team. Flexibility of the Service.

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Call Center BPO Outsourcing Business Process Outsourcing 52

Magellan Solutions

AUGUST 23, 2021

And for BPOs, it is time to move on from traditional call centers. The use of an omnichannel contact center is beneficial to both businesses and customers. Why Are BPOs Moving Towards It? There should be a codependent relationship between them and a BPO company can help make that happen.

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Magellan Solutions

MAY 3, 2024

For sensitive data, such as credit card information, we ensure only necessary details are visible to our agents, maintaining privacy and security.” Magellan Solutions - Call Center | BPO | KPO | Outsourcing Contact us today to learn how we can help your business save money and focus on what it does best.

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Magellan Solutions

APRIL 17, 2024

For sensitive data, such as credit card information, we ensure only necessary details are visible to our agents, maintaining privacy and security.” Magellan Solutions - Call Center | BPO | KPO | Outsourcing

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