Redial

FEBRUARY 24, 2023

Considering investing in nearshore markets can be a smart way to expand your business operations, reduce costs, and take advantage of new growth opportunities. In this blog, we’ll look at six key factors you should consider when evaluating, alongside your team, nearshore investment opportunities.

Nearshoring 100

Nearshoring Infrastructure Costs Labor Costs Call Center 100

Everest Group

SEPTEMBER 14, 2023

Discover how OKRs can benefit your business, the best practices for implementation, and how these goal-setting frameworks can work together to drive exceptional results. In today’s rapidly evolving and competitive business landscape, setting and achieving the right strategic goals is essential for organizational growth and success.

Accounting 64

Accounting Marketing Customer Support Flexibility 64

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. But other than the hype that generative AI will indelibly change the way GBS operates, I haven’t seen many prognostications, even out of some of my favorite running buddies (c’mon guys, put something on paper).Truth Our growth trajectories will slow.

Global Business Services 52

Global Business Services Advisory Jobbing Offshoring 52

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. To find out which persona best fits your organization, read on. Change management is necessary within Global Business Services (GBS) organizations.

Management 59

Management Global Business Services Right-Sizing Research 59

Everest Group

AUGUST 25, 2023

Discover the benefits, key factors for effective storytelling, and pitfalls to avoid in this blog. Day-by-day operations took the lead, communication, alas, began to recede. Storytelling is a powerful tool for establishing meaningful connections, fostering collaboration, and conveying brand essence.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52

Everest Group

NOVEMBER 15, 2023

Everest Group’s Strategic Engagement Reviews (SERs) reveal several key trends that hinder enterprises from realizing maximum value from business process services (BPS) contracts. As enterprises rethink their outsourcing strategies, reevaluate current contracts, and rebalance work, these findings are highly relevant.

Outsourcing 59

Outsourcing Government Banking Service 59

IBM Services

FEBRUARY 19, 2024

In today’s complex global business environment, effective supply chain management (SCM) is crucial for maintaining a competitive advantage. Here’s how companies are using different strategies to address supply chain management and meet their business goals.

Supply Chain Management 86

Supply Chain Management Management Inventory Management Analytics 86

Amzur

JANUARY 10, 2024

Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

IBM Services

NOVEMBER 14, 2023

IBM named a Leader In the report, Forrester Research evaluated 15 digital process automation (DPA) providers against 26 criteria in three categories: Current offering, Strategy and Market presence. In addition, IBM received the highest possible score in vision, innovation and partner ecosystem in the Strategy category.

Automation 115

Automation Software Government Research 115

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. To find out which persona best fits your organization, read on. Change management is necessary within Global Business Services (GBS) organizations.

Management 52

Management Global Business Services Right-Sizing Research 52

Offshore India Data Entry

APRIL 19, 2024

Outsourcing has revolutionized the way businesses operate, offering a strategic solution to streamline processes, reduce costs, and boost efficiency. But, is Business Process Outsourcing (BPO) right for your business? Read on to discover the benefits and drawbacks of BPO and take your business to the next level!

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

IBM Services

MARCH 15, 2024

How IBM helped improve the app modernization strategy IBM Consulting® worked with the client’s cloud team and technical experts to deploy IBM Consulting Cloud Accelerator , which helped them understand the business logic surrounding their many applications.

Co-Sourcing 97

Co-Sourcing Healthcare Automation Collaborations 97

Everest Group

JUNE 16, 2023

Supplier diversity has become more than a compliance necessity as companies realize that intentionally including diverse outsourcing partners in their portfolios can improve business outcomes and positively impact society.

Outsourcing 52

Outsourcing Service Government Sourcing 52

Redial

MARCH 3, 2023

Handling high call volume can be challenging for any customer service team , especially in today’s fast-paced business and competitive environment, where customers demand quick and efficient service. This blog post will explore effective strategies for handling high call volumes and ensuring customer satisfaction.

Management 100

Management Call Center Nearshoring Customer Service 100

Perficient Digital Transformation

MAY 9, 2023

In our fourth and final segment of our Cloud Transformation for IT Leaders series, we will focus on driving enterprise velocity while maintaining best practices and consistency as your portfolio migration program matures. You’ve modernized and innovated, but likely not consistently across your portfolio. There is a lot to consider!

Automation 116

Automation Government Collaborations Design 116

IBM Services

JANUARY 25, 2024

” Read the “Presidio AI Framework” paper to learn how to address generative AI risks with guardrails across the expanded AI life cycle As generative AI continues to go mainstream, organizations are excited about the potential to transform processes, reduce costs and increase business value. .”

Human Resources 102

Human Resources Government Jobbing Research 102

IBM Services

APRIL 25, 2024

In today’s dynamic and uncertain landscape, commerce strategy—what we might formerly have referred to as ecommerce strategy—is so much more than it once was. Done correctly, this process also contains critical activities that can significantly reduce costs and satisfy a business’ key metrics for success.

Retail 89

Retail Sales Sourcing Marketing 89

Perficient Digital Transformation

FEBRUARY 14, 2023

However, cloud technology offers a way to achieve both goals through the implementation of a comprehensive Cloud Transformation strategy. In this series of blog posts, we will explore the four pillars of a successful Cloud Transformation: Program Model, Cloud Foundations, Portfolio Transformation, and Enterprise App Migration.

Government 111

Government Out-Tasking Collaborations Cybersecurity 111

Provana

APRIL 13, 2022

Strategic planning is crucial to improve any collection business’ performance, especially in the post-COVID economy. Business analytics is one such strategic tool that can help leaders formulate highly effective strategies to reach consumers more effectively, predict consumer activity, and enhance overall business performance.

Analytics 97

Analytics Accounting 97

IBM Services

JANUARY 30, 2024

Manufacturing: Enable efficient and intelligent manufacturing processes to better scale production, reduce downtime and optimize strategies and operations. Automotive: Process vast amounts of data to support the design, development, testing and operation of connected and autonomous vehicles.

E-Commerce 77

E-Commerce Analytics Manufacturing Flexibility 77

Offshore India Data Entry

APRIL 24, 2024

The Business Process Outsourcing (BPO) industry has undergone significant transformations since its inception, revolutionizing the way businesses operate. The Past: Early Days of BPO The concept of Business Process Outsourcing (BPO) has a rich history that dates back to the 1970s. billion by 2028, growing at a CAGR of 10.5%

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

IBM Services

MARCH 4, 2024

We have all been witnessing the transformative power of generative artificial intelligence (AI), with the promise to reshape all aspects of human society and commerce while companies simultaneously grapple with acute business imperatives. This requires a holistic enterprise transformation. times higher ROI.

Government 104

Government Co-Sourcing Engineering Risk Management 104

IBM Services

FEBRUARY 6, 2024

Today’s enterprises face a broad range of threats to their security, assets and critical business processes. Whether preparing to face a complex cyberattack or natural disaster, taking a proactive approach and selecting the right business continuity disaster recovery (BCDR) solution is critical to increasing adaptability and resilience.

Right-Sizing 95

Right-Sizing Cybersecurity Software Reduced Costs 95

IBM Services

APRIL 1, 2024

Stacking strong data management, predictive analytics and GenAI is foundational to taking your product organization to the next level. Now, enterprises can adopt the foundational principles of this technology and apply them within their operations, further enriched by contextualization and security.

Analytics 82

Analytics Sales Out-Tasking Automation 82

IBM Services

APRIL 22, 2024

We believe there are three core areas that every organization should focus on: sustainability strategy and reporting; energy transition and climate resilience; and intelligent asset, facility and infrastructure management. CEOs say that sustainability investments will help drive better business results in the next 5 years.

Sourcing 83

Sourcing Regulations Government Research 83

IBM Services

MARCH 25, 2024

With content demands expected to grow in the next few years, organizations need to create more content at a faster pace to meet customer expectations and business needs. Knowing how to manifest these improvements is not always clear: Enter generative AI and the content supply chain. Can they trust the AI will operate in a secure way?

Out-Tasking 103

Out-Tasking Management Efficiency Marketing 103

IBM Services

FEBRUARY 23, 2024

Conversational artificial intelligence (AI) leads the charge in breaking down barriers between businesses and their audiences. The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries.

Healthcare 103

Healthcare Customer Service Analytics E-Commerce 103

IBM Services

NOVEMBER 30, 2023

This situation increases the need for businesses to adapt their sustainability strategies to address climate change issues. This situation increases the need for businesses to adapt their sustainability strategies to address climate change issues. What can organizations do about climate change?

Insurance 93

Insurance Retail Efficiency Management 93

Magellan Solutions

AUGUST 23, 2023

AI has transformed marketing strategies and is a powerful tool. AI-powered predictive analytics and natural language generation have taken marketing strategies to a new level. It gives marketers time to concentrate on innovation and strategy. The close connection between AI and marketing drives the success of businesses.

Marketing 98

Marketing Out-Tasking Analytics Automation 98

Perficient Digital Transformation

MARCH 28, 2024

Implementing TOGAF in your organization can bring many benefits, from better alignment of IT with business goals to improved architecture development. This blog explores the benefits of implementing TOGAF and how it can positively impact your organization.

Flexibility 52

Flexibility Government Efficiency Collaborations 52

Everest Group

DECEMBER 7, 2023

Copilot is available for Microsoft 365 E3, E5, Business Standard, and Business Premium customers. M365 Bundle M365 List price (per user per month) Cost uplift M365 E3 US$36 83% M365 E5 US$57 52% M365 Business Standard US$12.50 How can enterprises buy Copilot? Almost all our enterprise customers have large deals with Microsoft.

Software 64

Software Out-Tasking Service 64

Mattsen Kumar

OCTOBER 12, 2023

Our blog post discusses outsourcing customer service to meet modern expectations. Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

IBM Services

DECEMBER 13, 2023

A procurement strategy allows an organization to navigate an increasingly complex global supply chain, adapt swiftly to market fluctuations, and achieve cost optimization, operational efficiency and growth. A procurement strategy is not merely a series of steps for acquiring goods and services. What is a procurement strategy?

Administrative 70

Administrative Sourcing Collaborations Strategic Sourcing 70

Everest Group

AUGUST 9, 2023

Let’s delve into this question in this blog. Hyderabad’s state-of-the-art infrastructure and seamless connectivity, including a well-developed road network and an expanding metro rail system, have improved commuting and accessibility. Contact us to learn more about popular global services locations.

Pharmaceuticals 52

Pharmaceuticals Service Robotics Process Automation Government 52

IBM Services

JANUARY 11, 2024

Generative AI can work with other AI models to increase accuracy and performance, such as augmenting images to improve quality evaluation of a computer vision model. Let’s look at five specific ways IBM® delivers expert solutions that have helped real clients incorporate generative AI into future operations planning.

Manufacturing 70

Manufacturing Regulations Automation Efficiency 70

IBM Services

FEBRUARY 13, 2024

Remember how cool it felt when you first held a smartphone in your hand? Before long, smartphones became a way of life for organizations worldwide because of all they offer for business productivity and communication. The compact design and touch-based interactivity seemed like a leap into the future.

Out-Tasking 122

Out-Tasking Design Automation Sales 122

SEBPO

OCTOBER 25, 2023

BLOG Nightmares in Advertising October 25, 2023 Gather ‘round the watercooler for a series of stories that will send shivers down the spines of even the most seasoned Ad Operations professionals. The advertising world operates at the speed of light,” says Colleen Tully, SEBPO Director of Sales. Mistakes mean lost revenue.”

Out-Tasking 98

Out-Tasking Outsourcing Sales Customer Support 98