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10 Ways To Improve Customer Service In Higher Education

31 West

Improve Your Customer Service Team With the current generation of students, legacy customer service can no longer work. Improving your customer service team starts with good recruitment. Your team needs consistent training to make sure they understand modern trends. They need to get the best support from all the workers.

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Analyst Relations Quarterly Newsletter | Q1 2024

Everest Group

There are three that I think you’ll find especially interesting and relevant for your organizations. In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. How did we get to the middle of March so quickly?!

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Analyst Relations Quarterly Newsletter | Q1 2024

Everest Group

There are three that I think you’ll find especially interesting and relevant for your organizations. In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. How did we get to the middle of March so quickly?!

Retail 52
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5 customer service trends to keep an eye for 

Redial

If you’ve ever tried to call a company during business hours only to be on hold for 30 minutes before giving up, then you know how frustrating this can be. If you’re looking to take your customer service to the next level, then AI is certainly worth exploring. Video content is key. Photo by John Tekeridis.

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Generative AI use cases for the enterprise

IBM Services

Remember how cool it felt when you first held a smartphone in your hand? Tools such as Midjourney and ChatGPT are gaining attention for their capabilities in generating realistic images, video and sophisticated, human-like text, extending the limits of AI’s creative potential. the generated content) should most likely land.

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Leveraging Office 365 For Collaborative Learning: A Guide For Students And Educators

31 West

Understanding Office 365: An Overview Office 365, a suite of Microsoft’s productivity applications, has made significant inroads into educational settings. Its cloud-based nature allows for seamless collaboration, communication, and document management. The choice depends on the needs of the school or individual.

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Jira vs BMC Helix ITSM Compared 2023

31 West

Are you looking to improve marketing and sales opportunities? If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. You can connect with an expert to deploy solutions relevant to your use cases. The tool is highly customizable.