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Elevating Customer Experience through Data-Driven Excellence | Blog

Everest Group

Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. This synergic union of digital technologies can help enterprises maintain customer loyalty, provide a competitive edge, and improve top and bottom growth. Reach out to us to discuss AI and D&A in customer experience further.

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Enterprise Metaverse: Myriad Possibilities or Problems for the Hybrid Workplace? | Blog

Everest Group

The future of work in the post-pandemic world will increasingly incorporate elements of the metaverse where virtual reality permeates physical workspaces, creating a truly immersive employee experience. This can create exciting opportunities for organizations that embrace this new work environment that goes “beyond universe.”

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Contact Center Security Best Practices for Leaders to Consider | Blog

Everest Group

The expanded remote work environment post-pandemic and increasingly sophisticated security threats have compelled organizations to increase their focus on protecting contact center data. Learn how to build a holistic framework of best practices for technology, the business, and agents to shape contact center security in this blog.

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How to Overcome Language Barriers with Your Remote Team?

AS White Global

Effective communication between you and the remote team is more than conversing in a common language. Take advantage of collaborative communication tools From work management platforms like Monday to email and virtual meeting tools such as MS Teams, MS Outlook, Slack, or Zoom.

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The Talent Market’s Tight but the Candidate’s Not Right | Blog

Everest Group

Or blame remote work; many who thought “virtual was forever” are finding themselves asked to move, or once they work in person with their colleagues, find they didn’t join the organization they thought they did. And will the same playbook work in a new context? It always works. What levers created success?

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David San Filippo Talks Professional Growth and Sitecore

Perficient Digital Transformation

He shares his passions outside of work, how he’s grown while at Perficient, and the meaning behind his most recent Sitecore MVP award. In delivery, I get to oversee some of our larger more complex projects, working with architects and delivery leads to make sure we’re meeting our commitments and doing right by our customers.

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Why Practicing Cultural Competence Matters During the Holidays

Globalization Partners

More importantly, is your company aware of which holidays your international remote teams commemorate in December? Companies in many countries realized long before 2020 that shifting to purely remote working and hybrid models significantly reduced employee turnover, as well as increased productivity, and decreased organizational costs.