Everest Group

APRIL 3, 2024

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Moreover, it can potentially drive innovation to create change or transformation by generating unexplored ideas, optimizing products, and identifying new market opportunities.

Regulations 69

Regulations Out-Tasking Insurance Cybersecurity 69

Everest Group

MAY 16, 2024

FAO market’s appeal for the Big Four Despite uncertain economic conditions, the FAO market has demonstrated remarkable resilience, with robust growth in the last year (~9%) and a double-digit growth forecast (11-13%) till 2025, demonstrating sustained expansion in the coming years.

Service 64

Service Advisory Finance Accounting 64

Auxis

JUNE 2, 2023

Ready to harness the power of digital technology in your business? Learn how to create a digital transformation roadmap in 5 smart steps.

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The Global Small Business Blog

MARCH 23, 2023

©iStock/fotokostic Two siblings took their decades-old family farm business and pulled off a digital transformation. The story of Perfect Plants Nursery shows how even a decades-old, family-owned business in a historically wholesale niche can pull off a digital transformation and scale quickly.

E-Commerce 188

E-Commerce 188

Everest Group

FEBRUARY 6, 2024

Discover Everest Group’s Organizational Gen AI Readiness Framework, which includes critical strategy and operations components for successful gen AI adoption. The challenge of embracing change Enterprises that have successfully embraced automation and digitization now face another technological challenge: gen AI.

Government 69

Government Out-Tasking Automation Software 69

Everest Group

MARCH 11, 2024

Discover actions the world’s leading banks are taking and their importance in today’s financial landscape in this blog. Yet, as the space matures in its digital transformation journey, a crucial pivot is taking place. Contact us to discuss further. In the BFS industry , cloud has become synonymous with innovation and agility.

Banking 59

Banking Service Regulations Flexibility 59

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. 2024 has ushered in an exciting new chapter of transformation. Discover five key trends that will impact the CXM industry going forward by reading on, or get in touch.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Everest Group

OCTOBER 17, 2023

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. An asset-centric business model revolves around a strong foundation of digital assets like products and platforms.

Streamline Operations 64

Streamline Operations Reduced Costs Insurance Banking 64

IBM Business Partners

MAY 20, 2024

Machine learning (ML) has become a critical component of many organizations’ digital transformation strategy. In this blog post, we will explore the importance of lineage transparency for machine learning data sets and how it can help establish and ensure, trust and reliability in ML conclusions.

Sourcing 82

Sourcing Collaborations Finance Healthcare 82

Redial

OCTOBER 5, 2023

This blog will delve into the most recent challenges financial companies might encounter this year and beyond and explore potential alternatives to address these challenges. Digital Transformation The rapid adoption of digital technologies is reshaping customer expectations. We help companies secure and develop great CX.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. Read our next blog in this series to learn how to navigate quantum computing security concerns. Get in touch to discuss further.

Supply Chain Management 59

Supply Chain Management Research Collaborations Reduced Costs 59

Perficient Digital Transformation

FEBRUARY 28, 2024

Perficient’s Jay Jackson, director of Adobe Digital Marketing and CDP, will host a fireside chat with Joseph about the global financial services leader’s successful journey to consolidate and optimize the Adobe Experience Platform. PST at The Grand Lux Café in The Palazzo.

Analytics 109

Analytics Marketing Service Insurance 109

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. Evolution of the content ecosystem – then, now, and forever The content ecosystem evolution has been nothing short of transformative.

Marketing 64

Marketing Reduced Costs Efficiency Managed Services 64

Everest Group

NOVEMBER 17, 2023

Delve into the ramifications of this change and the potential dangers it poses to enterprises in this blog. Employee experience is critical to the success of any organization. This has created the scenario where SPs are offering penalty-only XLA contracting by default for all digital workplace deals.

Co-Sourcing 59

Co-Sourcing Collaborations Outsourcing Sourcing 59

Everest Group

OCTOBER 17, 2023

Generative Artificial Intelligence’s rapid evolution holds the promise to transform enterprise operations and decision-making across many industries. Read this blog for valuable insights to prepare for this new frontier. With lower costs, fundamentally new business models will become more feasible in multiple domains.

Banking 59

Banking Human Resources Automation Insurance 59

Everest Group

JULY 13, 2023

Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog. Contact us to speak to an analyst on this topic.

Retail 52

Retail Inventory Management Sales Streamline Operations 52

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Moving to a GBS platform sets off a chain reaction of transformations for businesses. So, what’s the path to successful change management?

Management 59

Management Global Business Services Right-Sizing Research 59

Everest Group

OCTOBER 1, 2022

Learn about the market potential and provider landscape in this blog. Digital consumption demand in the (BFSI) industry has seen a heavy uptick in the past year, driven by customer expectations for enhanced experience and the adoption of flexible work options to run businesses. BFSI firms are successfully using this method.

Insurance 59

Insurance Banking Reduced Costs Collaborations 59

Everest Group

MARCH 13, 2024

Evolving priorities such as building data-driven workflows, digitalization, and enhancing customer experiences further fuel this urgency. North American firms prioritize core banking and CRM workloads over modernization, while European players emphasize digital channels and payment infrastructure.

Banking 64

Banking Insurance Out-Tasking Efficiency 64

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. Despite these cloud spending challenges, Everest Group research shows that enterprises still understand the need to innovate and expand their operations through cloud-driven digital transformation.

Analytics 59

Analytics Government Research Regulations 59

Everest Group

NOVEMBER 18, 2021

Year 2021 saw many GCCs initiate their transition to a new normal post the pandemic – one anchored on increased endorsement for the GCC model, increasing responsibilities beyond traditional workstreams, and accelerated adoption of digital technologies. Read more in my blog on NASSCOM’s website.

Analytics 52

Analytics Shared Services Service 52

Everest Group

SEPTEMBER 14, 2023

Uncover the risks and learn recommendations to address them in this blog. As a result, it has become the bedrock of any digital business, leading more enterprises to increasingly migrate to the cloud. More than 55% of enterprises believe the COVID-19 pandemic rushed cloud adoptions and limited returns from cloud investments.

Government 64

Government Finance Risk Management Risk Management 64

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Moving to a GBS platform sets off a chain reaction of transformations for businesses. So, what’s the path to successful change management?

Management 52

Management Global Business Services Right-Sizing Research 52

Everest Group

OCTOBER 31, 2022

The biggest advocates for information technology transformation can come from inside your organization. Learn how having employees as innovation champions can benefit your company in this blog. . Internal IT innovators can spark business growth and evolution. Organizational leadership should align on objectives.

Marketing 52

Marketing Efficiency Information Technology Government 52

Everest Group

FEBRUARY 27, 2024

The gaps in enterprise capabilities identified in our survey underscore the need for strategic partnerships to ensure successful implementation. If you have questions or want to discuss digital CX strategies and solutions, contact Mohit Kumar at mohit.kumar@everestgrp.com.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

Everest Group

JULY 19, 2023

The company’s digital workplace strategy emerged as one of the key themes attracting our attention. This presents Unisys with an opportunity to forge stronger client relationships that can be leveraged to support the enterprise’s digital transformation initiatives. Contact us directly to expand further on this topic.

Cybersecurity 52

Cybersecurity Human Resources Government Collaborations 52

IBM Services

JANUARY 8, 2024

Organizations are increasingly investing in digital transformation as a way to maintain or grow a competitive advantage. A tried-and-true way to approach digital transformation is to understand the relationship customers have with the product and the brand, where that relationship currently falls short, and how it can be improved.

E-Commerce 65

E-Commerce Efficiency Customer Service Analytics 65

Everest Group

JANUARY 4, 2023

Traditional capacity-based engagement models focused on service quality have evolved to managed services engagement models, giving service providers greater operational control and encouraging transformative outcomes. We expect that bid differentiation through the transformational FTE takeout approach will soon diminish.

BPO 52

BPO Outsourcing Labor Costs Advisory 52

Everest Group

APRIL 4, 2023

Leading InsurTechs with pure-play digital models are heating up the competitive landscape, making it imperative for traditional insurers to optimize their claims functions. Winning P&C digital claims offer a compelling digital experience and strengthen customer loyalty.

Insurance 59

Insurance Analytics Right-Sizing Sourcing 59

Perficient Digital Transformation

JULY 11, 2022

A significant driver for needing to change platforms is when your business undergoes a significant digital transformation effort. Typically, a company chooses to undertake a digital transformation because they need to change the experiences their customers have with their brand. The Second Type of Digital Transformation.

Software 119

Software Management Service 119

Everest Group

FEBRUARY 26, 2024

This strategic move is essential for these financial institutions to compete effectively with larger players, particularly as customer engagement transitions from physical to digital platforms. The merged entities will benefit from larger resource pools, facilitating improved alignment between skills and talent.

Banking 59

Banking Risk Management Risk Management Marketing 59

Everest Group

AUGUST 16, 2022

During the digital transformation journey, a Global 2000 enterprise uses more than 150 software solutions and tools on average to support its product or services delivery. Agile and DevOps adoption is considered by many as the ultimate step toward digital transformation.

Management 52

Management Software Sales Manufacturing 52

Everest Group

MAY 31, 2023

In this blog, we will take a closer look at these growing trends and explore their potential impact on the insurance industry. Enterprises leveraging a wide number of these point solutions now see the need for digital rationalization. Contact us directly for more insights.

Insurance 52

Insurance Streamline Operations Out-Tasking Software 52

Everest Group

JANUARY 19, 2022

But these strategies can be transformed to success by starting with the right organizational makeup. However, many of these proposed transformations don’t succeed. Research shows 78% of digital transformation initiatives fail to meet all intended objectives. What could these transformations be missing?

Research 59

Research Collaborations Management 59

Perficient Digital Transformation

FEBRUARY 14, 2023

As IT leaders and VPs of IT, navigating the challenges of digital transformation can be a daunting task. However, cloud technology offers a way to achieve both goals through the implementation of a comprehensive Cloud Transformation strategy. Forrester ) Even in difficult times, transformation is here to stay.

Government 111

Government Out-Tasking Collaborations Cybersecurity 111

Everest Group

MAY 24, 2023

As the insurance industry undergoes a paradigm shift post-pandemic, digital transformation can improve customer experience and engagement. This industry is undergoing a paradigm shift post-pandemic due to the increased adoption of digital direct-to-consumer (D2C) channels, remote work, and other trends.

Insurance 52

Insurance Risk Management Risk Management Analytics 52

Everest Group

JANUARY 5, 2023

Strategic and systematic change management gives GBS organizations more control over transformation projects of all sizes. The study revealed that most change management is embedded in projects that revolve around digital transformation efforts, such as transitioning to a new delivery model or moving to end-to-end processes.

Management 52

Management Right-Sizing Research Global Business Services 52