Remove digital-purchase-order
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6 ecommerce trends to watch

IBM Services

During the Covid-19 pandemic, the rate of digital adoption doubled across the globe. But, as many companies found out, expanding a business’ digital footprint or placing more emphasis on its online store didn’t guarantee profit. For purchases that are heavily dependent on environmental context—e.g.,

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Turn Your Contact Center Into a Revenue Center

Perficient Digital Transformation

Where’s my order? How do I order spare parts? Detect Customer Struggles and Offer Live Help A recent survey of 1000 B2B buyers indicates 33% of those buyers experience online order errors. How does your company detect and resolve online B2B order issues to retain these customers? What’s my tracking number?

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Commerce strategy: Ecommerce is dead, long live ecommerce

IBM Services

.” Rich Berkman, VP and Senior Partner for Digital Commerce at IBM iX A successful commerce strategy then is a holistic endeavor across an organization, focused on personalization and fostering customer loyalty even in deeply uncertain times. Does the brand make it convenient to do business with them post purchase?

Retail 89
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Elevating the In-Store Experience Through Order Management

Perficient Digital Transformation

In today’s digital age, customers expect a seamless and convenient shopping experience, whether they purchase online or in the store. With this in mind, it is crucial for retailers to consider the benefits of investing in technology that allows customers to access their order information online regardless of the purchase channel.

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The Fifth Thing to Know When Looking to Replatform

Perficient Digital Transformation

A significant driver for needing to change platforms is when your business undergoes a significant digital transformation effort. Typically, a company chooses to undertake a digital transformation because they need to change the experiences their customers have with their brand. The Second Type of Digital Transformation.

Software 119
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Discovery to delivery: Transform the shopper’s journey

IBM Services

This is a space where IBM Sterling Order Management and IBM Sterling Intelligent Promising have been leaders since the early days of eCommerce. Choice of how to order, where and when they can have it delivered or picked up, and their post-order service options.

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The customer experience evolution: Today’s data-driven, real-time discipline

IBM Services

Advancements in technology mean customers can order virtually any product and receive it in less than a week. Before globalization, it was more difficult to purchase products from far-flung locations. out of home) and make their purchase through another channel (e.g., Today, a customer could be influenced by one channel (e.g.,