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Is your CX good enough for young travelers?

Redial

The travel industry is going through an exciting transformation and recovery as millennials and Gen Zer’s become the majority of travelers. According to data by Deloitte and travel perk, Millennials currently make up 41% of travelers, with Gen Z accounting for another 19%. And this trend is only accelerating.

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We Asked ChatGPT About The Future Of Call CentersĀ 

Redial

ChatGPT keeps taking not only the internet, but several professional areas and even industries, by the storm. But on this occasion, I was interested in asking Chat-GPT about the call center industry and what to expect in the coming years in terms of best practices, trends and forms of innovation.

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Five FinTech Trends to Watch for in the New Year | Blog

Everest Group

To learn what FinTech trends will dominate in the coming year, read on. Looking back at the downturn in 2008, new FinTech trends emerged, including personal finance management (PFM), insurance aggregators and marketplace, robo-advisors, crowdfunding, challenger/neo/digital-only banks, and cryptocurrencies.

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6 ecommerce trends to watch

IBM Services

As the ecommerce market grows exponentially, six trends projected to heavily impact the global market are artificial intelligence (AI), augmented reality, live commerce, online-to-offline ecommerce, social commerce and voice assistants. The ecommerce market has grown exponentially over the last decade.

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Concentrix Acquires Webhelp: A Game Changer in the Global Customer Experience Management (CXM) Landscape | Blog

Everest Group

billion deal is a major milestone in the growing trend of mergers and acquisitions in the CXM industry over recent years. billion across multiple businesses, including CXM, trust and safety, and legal services, the combined entity will emerge as a global service powerhouse with the potential to significantly shape the CXM industry.

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Statistics for 2023 on Mobile App Growth and Usage

Groove Technology

Global enterprises can now work remotely and carry on with their business practices by switching to digital, mobile-first, cloud-based, cross-platform solutions thanks to digital-first technologies. And this will undoubtedly create a wealth of options for companies to stand out in the market. More AR apps.

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How Artificial Intelligence is Revolutionizing Customer Engagement

Jonajo Blog

In the ever-evolving landscape of marketing, one thing is abundantly clear: technology is driving the future. In this article, we will explore how AI is revolutionizing customer engagement and reshaping the way marketers operate. Let’s delve into how AI is transforming key aspects of marketing.