Redial

AUGUST 16, 2023

According to data from Boston Consulting Group , from organic growth to on-demand financial solutions and personalized loans, different companies like fintech and digital banking are estimated to grow up to 7%. Data Security and Privacy: Debt collection involves handling sensitive personal and financial information.

Call Center 130

Call Center Service Regulations Cybersecurity 130

Everest Group

DECEMBER 7, 2023

Note, this blog is part of Everest Group’s continued coverage of COP28. Navigating COP28: Insights On The Evolving Landscape Of Sustainability | Blog – Everest Group (everestgrp.com) COP28 marks a crucial moment for discussions on moving from fossil fuels to renewables.

Regulations 69

Regulations Efficiency Sourcing Marketing 69

Everest Group

AUGUST 25, 2023

Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time. The survey revealed that the majority of respondents believe that GAI will have the greatest impact on spend analytics and cost optimization.

Analytics 52

Analytics Sourcing Out-Tasking Efficiency 52

Everest Group

DECEMBER 5, 2023

In this blog, we will delve into the pressing talent-related issues faced by sustainability service providers and explore the innovative ways they are addressing these deficiencies through avenues like strategic hiring, acqui-hiring, and upskilling. It allows providers to quickly expand their workforce and access niche expertise.

Service 64

Service Co-Sourcing Impact Sourcing Collaborations 64

IBM Services

FEBRUARY 28, 2024

Sourcing teams are automating processes like data analysis as well as supplier relationship management and transaction management. This helps reduce errors to improve data quality and response times to questions, which improves customer and supplier satisfaction. How is sourcing strategy different than procurement strategy?

Sourcing 105

Sourcing Supply Chain Management Strategic Sourcing Automation 105

Everest Group

DECEMBER 15, 2023

The rapid advancement of technology has created a surge in demand for skilled professionals with expertise in emerging technologies such as artificial intelligence (AI), cybersecurity, cloud computing, and data analytics.

Marketing 69

Marketing Cybersecurity Analytics Service 69

Everest Group

FEBRUARY 27, 2024

According to a recent Everest Group survey of top executives and CXM leaders of 200 enterprises worldwide, nearly 75% believe gen AI will significantly impact their CXM strategies within the next two years. However, successfully adopting and implementing gen AI requires overcoming expertise, data quality, and change management challenges.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

Everest Group

NOVEMBER 30, 2023

In this blog, we bring you insights from Everest Group’s sustainability analysts on their hopes and expectations for this crucial global event. Additionally, data-driven insights derived from advanced analytics not only optimize resource allocation but also inform strategic decision-making for long-term sustainability.

Supply Chain Management 64

Supply Chain Management Finance Research Government 64

Everest Group

OCTOBER 3, 2023

Learn about the changing dynamics of deal teams, their structures across various types of service providers, and other valuable insights from our analysis of pricing support teams in this blog. Pricing teams play a vital role in securing pivotal business agreements and ensuring deal success by shaping pricing strategies and contracts.

Accounting 59

Accounting Sales Finance Analytics 59

31 West

APRIL 16, 2024

Here are different strategies to help improve customer service in higher education. Establishing a data center for college data and using analytics for insights. It is a strategy that helps save time. You can encourage it through a variety of strategies. Both students and parents will offer free referrals.

Customer Service 130

Customer Service Service Call Center Customer Support 130

V-Soft Consulting

AUGUST 3, 2023

In fact, according to Dimension Data, more than 80% of organizations consider customer experience as a competitive differentiator and around the same number of consumers say they consider experience as essential as a part of the services the company offers. Customer experience has become a key differentiator for success.

Analytics 98

Analytics Service Customer Service 98

Everest Group

JANUARY 16, 2024

By providing innovative strategies and solutions, the technology sector can help address cybersecurity, job creation, artificial intelligence, and climate challenges. Beyond safeguarding digital assets, tech can foster global cooperation through secure communication platforms and advanced analytics for early threat detection.

Cybersecurity 64

Cybersecurity Impact Sourcing Jobbing Collaborations 64

Everest Group

DECEMBER 19, 2022

Customer Data Platforms (CDPs) enable brand marketing teams to build hyper-personalized campaigns and retain high-value loyal customers. Learn how to achieve personalization at scale in the second blog in our series. . Personalization technology – the role of the customer data platform.

Right-Sizing 52

Right-Sizing Sourcing Analytics Marketing 52

Perficient Digital Transformation

FEBRUARY 14, 2023

For several years now I have heard people that wanted to slow the progress of companies becoming data-driven use the term “Data Swamp”, usually without much understanding of what a Data Swamp is. In this series of blogs, I will define what a Data Swamp really is and why it may not be a bad thing.

Analytics 111

Analytics Government Management 111

Provana

APRIL 13, 2022

Business analytics is one such strategic tool that can help leaders formulate highly effective strategies to reach consumers more effectively, predict consumer activity, and enhance overall business performance. Use historic data to your advantage.

Analytics 97

Analytics Accounting 97

Everest Group

JULY 7, 2023

This blog will explore how the insurance industry is driving the sustainable change through technological investments, product innovation, business processes, and disclosures. Insurers have been leveraging consulting partners to help them define their roadmap and strategies to achieve their sustainable agenda.

Insurance 52

Insurance Analytics Government Risk Management 52

Everest Group

FEBRUARY 26, 2024

Investments in data and Artificial Intelligence (AI)/Machine Learning (ML) will rise Our analysis indicates that merger and acquisition (M&A) activity among regional and community banks will increase, driven by the need to achieve greater scale. We are closely watching the market and regulatory actions.

Banking 59

Banking Risk Management Risk Management Marketing 59

Everest Group

MAY 11, 2023

As we covered in our last blog, healthcare payers , particularly commercially-focused enterprises, have to brace for the impending economic downturn. Providers should strategically focus on improving awareness of overlapping needs for better relationship management, segmentation, marketing, analytics, product innovation, and engagement.

Healthcare 52

Healthcare Analytics Outsourcing Insurance 52

Perficient Digital Transformation

FEBRUARY 21, 2023

This is the third blog in a series that explains how organizations can prevent their Data Lake from becoming a Data Swamp, with insights and strategy from Perficient’s Senior Data Strategist and Solutions Architect, Dr. Chuck Brooks. Read the previous blog, here.

Analytics 108

Analytics Sourcing Automation 108

Everest Group

MAY 26, 2023

The vast use cases of AI/ML in cybersecurity include proactive threat detection, prevention, intelligence, user and entity behavior analytics (UEBA), anomaly detection, vulnerability management, automated incident investigation and response, and more. With the release of ChatGPT (GPT-3.5/GPT-4),

Cybersecurity 52

Cybersecurity Automation Analytics Healthcare 52

IBM Services

APRIL 1, 2024

Stacking strong data management, predictive analytics and GenAI is foundational to taking your product organization to the next level. With IBM watsonx™ Assistant, companies can build large language models and train them using proprietary information, all while helping to ensure the security of their data.

Analytics 85

Analytics Sales Out-Tasking Automation 85

Perficient Digital Transformation

FEBRUARY 23, 2023

This is the third blog in a series that explains how organizations can prevent their Data Lake from becoming a Data Swamp, with insights and strategy from Perficient’s Senior Data Strategist and Solutions Architect, Dr. Chuck Brooks. For example, financial records, intellectual property, and authentication data.

Analytics 111

Analytics Service 111

IBM Services

MARCH 29, 2024

If you’re currently using traditional AI, advanced analytics, and intelligent automation, aren’t you already getting deep insights into asset performance? Challenge 1: Orchestrate relevant data The journey to generative AI begins with data management. Undoubtedly. But what if you could optimize even further?

Management 91

Management Services Contracting Analytics Collaborations 91

Everest Group

JULY 13, 2023

Explore GAI’s exciting future in this blog. From our analysis, the following key takeaways emerge: Product Development : GAI’s integration with data, analytics, and customer preferences empowers product development in retail and CPG, propelling innovative and efficient design processes.

Retail 52

Retail Inventory Management Sales Streamline Operations 52

IBM Services

JANUARY 30, 2024

In the last post , we looked at creating a blueprint for a sustainable data center. Now we’ll look at how to get the most out of a modern data center. Get inspired A successful data center implementation can best be described as a distributed, dynamic, efficient and resilient IT nucleus.

E-Commerce 80

E-Commerce Analytics Manufacturing Flexibility 80

Redial

JULY 20, 2023

So, join us on this blog, to discuss essential elements shared by our leadership team handling our operations, that every call center should consider implementing for a better time. Strong workforce management strategies are key for call centers to secure overall productivity. At Redial, you don’t have to worry about that.

Call Center 100

Call Center Analytics Collaborations Accounting 100

Perficient Digital Transformation

MARCH 12, 2024

As we explored in our previous blog , prescription drugs reach patients through a complex web of entities. Emerging themes among new entrants include technology , transparency , data-driven strategies , and e nhanced patient experiences , challenging traditional PBM models in multiple ways.

Management 52

Management Healthcare Analytics Reduced Costs 52

IBM Services

FEBRUARY 19, 2024

The pandemic and its aftermath highlighted the importance of having a robust supply chain strategy , with many companies facing disruptions due to shortages in raw materials and fluctuations in customer demand. Here’s how companies are using different strategies to address supply chain management and meet their business goals.

Supply Chain Management 88

Supply Chain Management Management Inventory Management Analytics 88

Redial

OCTOBER 5, 2023

This blog will delve into the most recent challenges financial companies might encounter this year and beyond and explore potential alternatives to address these challenges. We will also emphasize the importance of partnerships and providing exceptional service through contact centers as a key strategy. first appeared on RedialBPO.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Perficient Digital Transformation

SEPTEMBER 20, 2022

This is the third and final blog in this series, to read the previous blog click, here. Move your Data Lake to the Cloud. The cloud is the best environment for a modern Data Lake. Personally, I think the Google Cloud Platform is the best data management platform on the planet. Use a Modern Data Lake Engine.

Labor Costs 111

Labor Costs Analytics Engineering Sourcing 111

Everest Group

MAY 31, 2023

Google Cloud continues to differentiate itself from other cloud providers by emphasizing specialized services, tools, and a partner-oriented strategy that enables businesses to achieve better flexibility, scalability, and security. The enterprise cloud adoption strategy has transitioned from “ leap and observe ” to “ assess and stride.

Flexibility 52

Flexibility Analytics Government Engineering 52

Everest Group

APRIL 21, 2023

A service provider or platform provider’s solution can help with the entire process of transferring liabilities (sometimes along with plan termination) and all the relevant data, provisions, rules, funds, and critical participant details.

Insurance 52

Insurance Administrative Accounting Marketing 52

Everest Group

MAY 24, 2023

Insurance intermediaries have an exciting future ahead if they can successfully adopt Artificial Intelligence (AI), mobile apps, big data, and analytics to better understand their customers and provide personalized products. Partnering with service providers will help insurers overcome barriers and improve efficiencies.

Insurance 52

Insurance Risk Management Risk Management Analytics 52

IBM Services

SEPTEMBER 7, 2023

This is where harnessing artificial intelligence (AI) and data analytics can help. Companies that harness AI and data analytics can also make clean energy more viable overall by increasing their cost competitiveness over legacy energy sources. On average, 3.3 Global electricity demands continue to rise.

Analytics 102

Analytics Research Sourcing Automation 102

IBM Services

SEPTEMBER 19, 2023

Though you may encounter the terms “data science” and “data analytics” being used interchangeably in conversations or online, they refer to two distinctly different concepts. Meanwhile, data analytics is the act of examining datasets to extract value and find answers to specific questions.

Analytics 84

Analytics Out-Tasking Engineering Healthcare 84

IBM Services

APRIL 25, 2024

In today’s dynamic and uncertain landscape, commerce strategy—what we might formerly have referred to as ecommerce strategy—is so much more than it once was. Commerce is a complex journey in which the moment of truth—conversion—takes place. Experience is the North Star of conversion.

Retail 87

Retail Sales Sourcing Marketing 87

Perficient Digital Transformation

FEBRUARY 16, 2023

This is the second blog in a series that explains how organizations can prevent their Data Lake from becoming a Data Swamp, with insights and strategy from Perficient’s Senior Data Strategist and Solutions Architect, Dr. Chuck Brooks.

Analytics 110

Analytics Government Collaborations Regulations 110