Everest Group

FEBRUARY 2, 2023

Read on to discover the future of blockchain in this blog. A brief history of blockchain in banking and financial services and FintTechs Since its introduction in 2008, blockchain has established itself as a key to optimization. This can save money on transaction processing, leading to lower operating costs.

Banking 98

Banking Service Right-Sizing Automation 98

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

NoonDalton

MAY 22, 2024

Customer support has evolved significantly over the past decade, driven by technological advancements and rising customer expectations. In today’s fast-paced digital world, customers demand swift, efficient, and personalized service around the clock.

Customer Support 52

Customer Support Outsourcing Flexibility Labor Costs 52

Offshore India Data Entry

APRIL 24, 2024

The Business Process Outsourcing (BPO) industry has undergone significant transformations since its inception, revolutionizing the way businesses operate. Early BPO Services Initially, BPO services focused on call centers and data entry, with companies like IBM and Accenture leading the way. from 2020 to 2028.

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

Frevvo

NOVEMBER 2, 2021

10 Examples of Business Rules Conditionally Routing Documents Auto-Populating Fields in a Form Applying Customer Discounts Creating Dynamic Picklist Options Routing Customer Service Tickets Assigning Company Assets Performing Calculations Automatically Validating Data Fields Requiring Signatures Showing or Hiding Sections.

Efficiency 52

Efficiency Data Entry Engineering Automation 52

Raya Contact Center

JANUARY 24, 2024

The convergence of artificial intelligence (AI) and business process management (BPM) is reshaping the way organizations operate, particularly in the business process outsourcing (BPO) industry. BPO Industry Evolution The BPO industry, with its diverse range of services, has embraced AI to bring about unprecedented improvements.

Reduced Costs 45

Reduced Costs BPO Reduced Overhead Human Resources 45

IBM Services

JANUARY 18, 2024

Gone are the days of prompts like “Press 6 to connect to customer service.” Chatbot benefits for customers Your customers enjoy numerous benefits, many of which also benefit your company in return. This results in reduced frustration and annoyance for your customers.

E-Commerce 92

E-Commerce Sales Customer Service Insurance 92

Zinnov

OCTOBER 20, 2023

“ Efficiency is doing things right; effectiveness is doing the right things. ” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Jonajo Blog

OCTOBER 6, 2023

As businesses strive to connect with their audiences in more personalized and efficient ways, artificial intelligence (AI) has emerged as a game-changer. In this article, we will explore how AI is revolutionizing customer engagement and reshaping the way marketers operate. The future is here, and it’s powered by AI.

E-Commerce 52

E-Commerce Analytics Automation Marketing 52

IBM Services

FEBRUARY 19, 2024

Effective SCM initiatives offer several benefits: Lower operational costs : By optimizing inventory levels , improving warehousing efficiency and streamlining order fulfillment processes, companies can save on storage, labor and transportation expenses.

Supply Chain Management 86

Supply Chain Management Management Inventory Management Analytics 86

Infosys Consulting

FEBRUARY 6, 2024

This blog post delves into how financial advisors can leverage AI to not only stay ahead in a competitive market but also to generate more revenue. By leveraging AI, financial advisors can tailor their marketing strategies to specific demographics, ensuring a more efficient and targeted approach to client acquisition.

Management 52

Management Administrative Data Entry Advisory 52

IBM Services

APRIL 25, 2024

Business process reengineering (BPR) is the radical redesign of core business processes to achieve dramatic improvements in performance, efficiency and effectiveness. This blog outlines some BPR examples that benefit from a BPM methodology. This can enable significant cost savings and improve profitability.

Supply Chain Management 60

Supply Chain Management Finance Robotics Process Automation Human Resources 60

Pure Moderation

DECEMBER 15, 2022

Much of the drivers of the business process outsourcing industry’s economic success has to do with organisations putting a primer on improving efficiency, lowering operational costs, and becoming more scalable and agile. Machine learning, for instance, has drastically redefined customer service outcomes and approaches.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Out-Tasking 98

Capgemini

FEBRUARY 6, 2024

In this blog, we explore the essential elements of effective workforce management, focusing on sound forecasting, strategic planning, shift pattern definition, and tactical management, all of which are crucial for enhancing contact center performance. Optimization modelling is essential for efficient workload aggregation and team structuring.

Management 52

Management Analytics Out-Tasking Banking 52

IBM Business Partners

MAY 26, 2023

Similar use cases in other industries include integrated member experience in Healthcare, smart asset performance and security in Energy & Utilities, connected vehicle services in Automotive, operations and process optimization as part of industry 4.0

Banking 75

Banking Manufacturing Healthcare Operational Costs 75

IBM Business Partners

AUGUST 11, 2023

CEOs and CFOs are willing to invest in IT services and technology because they understand and appreciate their importance in building a modern business and delivering exceptional products and customer services. Six ways IT can create cost savings Cost optimization is top of mind for any organization.

Management 77

Management Out-Tasking Software Automation 77

Automation Anywhere

OCTOBER 27, 2020

The retail banking industry is faced with significant challenges to achieve optimal operational efficiency and profitability while providing the highest level of customer satisfaction. These lower-priority processes can be automated when budget/resource capacity allows for it. Ignore them.

Retail 98

Retail Banking Automation Robotics Process Automation 98

Microsourcing

APRIL 9, 2024

Engaging an outsourcing provider in developing nations such as the Philippines can save up to 70% on labor and operating costs, which can ease financial pressure and allow organizations to reinvest such savings in other areas of the business. What are tips for engaging an outsourcing provider? Think again.

Retail 52

Retail MicroSourcing Outsourcing Offshoring 52

IBM Business Partners

JULY 12, 2023

For years, the bank has been part of IBM’s growing ecosystem of financial institutions and technology partners leveraging IBM Cloud for Financial Services to help deliver more improved customer services and products better tailored to each individual customer’s financial needs.

Banking 50

Banking Cybersecurity Finance Efficiency 50

Obobo

FEBRUARY 8, 2023

Agility is an operating philosophy that encourages organizations to be more responsive to changes in their external environment. In this blog post, we’ll explore the many benefits of agility, from improved customer service to increased profitability. What is Agility?

Reduced Costs 40

Reduced Costs Efficiency Flexibility Retail 40

IBM Business Partners

JULY 10, 2023

Economic pressures are driving enterprises to minimize costs as they transition from traditional to more innovative operations. The abundance of data within IT Operations (including tickets, events, logs and metrics) serves as a crucial resource for any organization aiming to cut operational costs.

Engineering 51

Engineering Automation Sourcing Flexibility 51

Influx

MARCH 14, 2023

Please scroll to the bottom of our optimal security blog to review Influx’s security protocol. To reduce costs and streamline operations, outsourcing for growth allows you to stay competitive in a rapidly changing market. Excellent customer service One of the most critical growth strategies is excellent customer service.

Manufacturing 52

Manufacturing Retail Research Sales 52

IBM Services

NOVEMBER 22, 2023

Advantages of ERP Improve customer service The business world is hyper-competitive and that’s no different when it comes to attracting and retaining customers. The customer service experience is a vital part to an organization and an ERP solution can help advance customer relationship management.

Out-Tasking 65

Out-Tasking Data Entry Robotics Process Automation Software 65

Pure Moderation

OCTOBER 31, 2022

Outsourcing to a reputable and experienced service provider also gives companies access to a talented pool of agents for better efficiency and productivity. Here are the other ways BPO services can benefit other companies: 1. Save On Costs. Business process outsourcing brings substantial cost savings for businesses.

BPO 52

BPO Business Process Outsourcing Data Entry Offshoring 52

Zinnov

APRIL 18, 2023

Why set up a Global Capability Center Setting up Global Capability Centers can help businesses achieve significant cost savings, while also accelerating innovation and driving digital transformation initiatives. Exploring the potential of a global center is beneficial in many ways – 1.

Engineering 52

Engineering Software Flexibility Finance 52

IBM Business Partners

JUNE 23, 2023

Insurers are also struggling with high, mostly fixed costs and the complexities of maintaining legacy systems, which makes current variable cost-based alternatives more attractive. Insurers want to shift from fixed to variable, “pay-as-you-go” operating costs.

Insurance 58

Insurance Administrative Right-Sizing Automation 58

Hyland

JUNE 23, 2022

Minimized operational costs: Staff is connected with the information needed to maximize productivity, and optimized reporting capabilities increase visibility into cash flow, which improves accuracy and accelerates payment applications. Improved drug and alcohol testing governance: Provide customized regulatory reporting.

Robotics Process Automation 98

Robotics Process Automation Finance Human Resources Out-Tasking 98

Amzur

AUGUST 26, 2021

They serve different purposes to ensure a business embraces modern ways and delivers exceptional customer services. Efficiency. Instead, you can have more efficient workflows than before. . With legacy modernization, you can track customer behavior and personalize your approach for a better customer experience. .

Out-Tasking 82

Out-Tasking Right-Sizing Streamline Operations Automation 82

Amzur

SEPTEMBER 30, 2021

Everyone has access to similar technologies — but it’s how you use them will make a significant difference in driving agility and efficiency. . Modern information technology adoption allows you to automate repetitive tasks to ensure better productivity and efficiency while optimizing time. .

Information Technology 94

Information Technology Out-Tasking Right-Sizing Flexibility 94

Magellan Solutions

OCTOBER 4, 2020

By reading these kinds of articles, you can have a glimpse of a service provider’s specialization, locations, reviews, and more. Many call center companies also have their own blog, where they regularly post useful articles about the business and their industry as a whole. Look into their pricing model.

Call Center 52

Call Center Offshoring Outsourcing Customer Service 52

VXI

JANUARY 11, 2022

While e-commerce requires a devoted team, web development, and additional operational costs, Social Commerce is considered more start-up friendly as it is more economical and engaging for consumers. To meet your customers and build an instant connection with them, going to where they’re scrolling is a smart move.

E-Commerce 52

E-Commerce Retail Business Process Outsourcing Operational Costs 52

Frevvo

NOVEMBER 1, 2021

Here’s an example of a business process diagram for purchase orders: Creating a business process diagram is the first step to improving operational efficiency. If you think your business processes are as efficient as possible, think again: 68% of organizations saw key processes break down in the rapid shift to remote work in 2020.

Automation 52

Automation Out-Tasking Finance Software 52

Vilmate

FEBRUARY 9, 2024

Artificial intelligence drives innovation in products and services and efficiently identifies threats to the information environment. AI’s rapid and efficient analysis capabilities contribute to optimizing inventory, boosting sales, and reducing operational costs.

Out-Tasking 52

Out-Tasking Research Design Sourcing 52