Everest Group

SEPTEMBER 25, 2023

However, Oracle faces challenges such as not dominating any market, opaque pricing strategies, and the loss of competitive edge to a healthcare rival. To restore its shine, Oracle needs to bring the same rigor to its customer success initiatives, master a few key markets, and establish transparent and standardized pricing.

Healthcare 69

Healthcare Engineering Marketing Management 69

IBM Services

APRIL 25, 2024

In today’s dynamic and uncertain landscape, commerce strategy—what we might formerly have referred to as ecommerce strategy—is so much more than it once was. The idea of discrete sales channels has collapsed into an imperative to create fluid, dynamic experiences that meet customers exactly where they are.

Retail 84

Retail Sales Sourcing Marketing 84

Everest Group

JULY 19, 2023

The company’s digital workplace strategy emerged as one of the key themes attracting our attention. The initiative emphasizes innovation and new technology solutions, increasing brand awareness and customer engagement. To learn valuable insights from our analysts who attended the leadership presentations, read on.

Cybersecurity 52

Cybersecurity Human Resources Government Collaborations 52

Everest Group

FEBRUARY 23, 2023

Through brand communities, companies can gain loyal, engaged advocates and customer insights that are key to personalization. This is where brand communities come to the rescue – making highly credible customer data available on both an individual and aggregated cohort level, expanding the scope for effective customer engagement.

Service 52

Service Co-Sourcing Marketing Out-Tasking 52

Everest Group

AUGUST 24, 2022

Post-pandemic, enterprises have given IT service and technology providers high marks for improving commercial models and customer-centricity, but talent management is emerging as a major concern. Discover a framework for effective talent management in this blog. What do enterprises want from their IT service and technology providers?

Management 52

Management Flexibility Collaborations Insurance 52

IBM Services

APRIL 1, 2024

We’ll discuss select high-impact product use cases that demonstrate the potential of AI to revolutionize the way we develop, market and deliver products to customers. Addressing customer inquiries with an AI-driven chatbot ChatGPT distinguished itself as the first publicly accessible GenAI-powered virtual chatbot.

Analytics 82

Analytics Sales Out-Tasking Automation 82

Everest Group

JANUARY 19, 2022

But these strategies can be transformed to success by starting with the right organizational makeup. With applications increasingly becoming integral to enterprise business strategy, mediocrity has no place when it comes to application modernization. However, many of these proposed transformations don’t succeed.

Research 59

Research Collaborations Management 59

Everest Group

DECEMBER 9, 2022

Superior customer experience management (CXM) is even more vital in tough economic times when enterprises want to retrench. During recessions, consumer sentiment and confidence drastically fall, making it even more crucial for enterprises to deliver superior customer experiences. Read on to learn more. .

Outsourcing 52

Outsourcing Selective Outsourcing Streamline Operations Flexibility 52

Everest Group

APRIL 28, 2023

Teleperformance, a global leader in the customer experience management industry, has announced its proposal to acquire Majorel, another titan in the industry. With both companies known for their excellence in customer experience management (CXM), this acquisition promises to deliver an even greater level of innovation to clients worldwide.

Management 40

Management Global Outsourcing Retail Insurance 40

IBM Services

NOVEMBER 30, 2023

Talent acquisition refers to the ongoing strategy and process an organization and its HR department uses to source, attract, evaluate, hire and retain the highly-qualified new employees it needs to grow. A well-crafted talent acquisition strategy has become a critical component for organizations seeking to secure a competitive edge.

Jobbing 66

Jobbing Sourcing Analytics Management 66

IBM Services

APRIL 8, 2024

In other words, they need a robust digital product lifecycle management (PLM) strategy. This ensures a modern customer experience. The key foundation of a strong PLM strategy is healthy and orderly product data, but data management is where enterprises struggle the most.

Management 59

Management Government Order Management Sales 59

inDinero

SEPTEMBER 26, 2023

Dive into the world of SaaS CFOs and explore how they are reshaping financial business strategies, driving growth, and ensuring sustainability in the ever-evolving SaaS industry. This includes developing pricing, marketing, sales, and product development strategies to keep the company competitive in the ever-changing SaaS industry.

Finance 98

Finance Risk Management Risk Management Analytics 98

IBM Services

NOVEMBER 30, 2023

Ever since the pandemic changed the corporate world, organizations have rededicated themselves to excelling at employee experience strategy. Five ways to improve your employee experience strategy Focusing on providing a positive employee experience is the first responsibility. But how do you affect change?

Human Resources 104

Human Resources Jobbing Healthcare Management 104

Everest Group

MARCH 16, 2023

Banks with sector-specific concentration risks, specializing in two or three sectors, have grown deposits in the last couple of years and also have a higher percentage of customers with average deposits exceeding the FDIC-insured limit, putting them at higher risk. Banks’ risk management functions also will be scrutinized again.

Banking 52

Banking Service Right-Sizing Risk Management 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Outsourcing 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Outsourcing 52

Zinnov

AUGUST 10, 2022

The global Automation space is abuzz with new rounds of funding being raised, strategic mergers and acquisitions, as well as an undercurrent of consolidation that is creating stronger players – welcome to the post-pandemic era of heightened focus and investments in Automation! Laiye’s Acquisitions of Intelligence Qubic and Mindsay.

Automation 96

Automation Robotics Process Automation Marketing Retail 96

Zinnov

AUGUST 10, 2022

The global Automation space is abuzz with new rounds of funding being raised, strategic mergers and acquisitions, as well as an undercurrent of consolidation that is creating stronger players – welcome to the post-pandemic era of heightened focus and investments in Automation! Laiye’s Acquisitions of Intelligence Qubic and Mindsay.

Automation 96

Automation Robotics Process Automation Marketing Retail 96

Everest Group

MAY 31, 2023

Google Cloud continues to differentiate itself from other cloud providers by emphasizing specialized services, tools, and a partner-oriented strategy that enables businesses to achieve better flexibility, scalability, and security. The enterprise cloud adoption strategy has transitioned from “ leap and observe ” to “ assess and stride.

Flexibility 52

Flexibility Analytics Government Engineering 52

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 64

Management Service Research Analytics 64

Zinnov

SEPTEMBER 20, 2022

Unity came into prominence once it identified a prime opportunity to target small customers with their proprietary design tools and game engine, which were used to create Unity’s first game. 2) Operate which offers customers the ability to monetize their creations. Decrypting Unity’s Metaverse Strategy.

Engineering 115

Engineering Design Collaborations Software 115

Everest Group

MARCH 29, 2023

Interest rates across the globe reached historic lows during 2020 and remained down in 2021, leading to continued low borrowing costs for activities such as refinancing existing debt or financing mergers and acquisitions.

Retail 52

Retail Marketing Banking Offshoring 52

Zinnov

APRIL 4, 2024

IA is transforming business landscapes by making processes smoother, reducing errors, boosting productivity, and improving experiences for customers, employees, and all stakeholders. This efficiency gain translated to a reduction of 240 hours in blog writing efforts. The latest iteration of this technology, Intelligent Automation 2.0

Automation 52

Automation Retail Insurance Collaborations 52

IBM Services

APRIL 25, 2024

This blog outlines some BPR examples that benefit from a BPM methodology. A comprehensive supply chain overhaul might involve rethinking procurement strategies, implementing just-in-time inventory systems, optimizing production schedules or redesigning transportation and distribution networks.

Supply Chain Management 47

Supply Chain Management Finance Human Resources Robotics Process Automation 47

Perficient Digital Transformation

DECEMBER 16, 2021

This is the first time HCL has awarded this designation following their acquisition of IBM Websphere Commerce three years ago. HCL specifically noted our impeccable ability to deliver the best solutions for our customers. Check out our blog for more insights from our HCL team. Don’t take our word for it. Reach out.

Sales 126

Sales Collaborations Marketing Design 126

Influx

MARCH 14, 2023

Whether it’s expanding your products, entering new markets, or investing in customer support , you can use various strategies to take your business to the next level. 15 business growth strategies 1. Organic growth Organic growth is the ideal business growth strategy.

Manufacturing 52

Manufacturing Retail Research Sales 52

IBM Services

MARCH 29, 2024

Customer retention must be a top priority for leaders of any company wanting to remain competitive. An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers.

Customer Service 63

Customer Service Customer Support Marketing Service 63

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Analytics 52

IBM Services

DECEMBER 20, 2023

A successful business strategy dictates the allocation of resources and outlines how a company will achieve its strategic goals. Whether the organization is focused on developing new products or marketing an existing service to an under-served demographic, having a solid strategy will help an organization realize its long-term goals.

E-Commerce 75

E-Commerce Retail Co-Sourcing Labor Costs 75

IBM Services

JANUARY 8, 2024

A tried-and-true way to approach digital transformation is to understand the relationship customers have with the product and the brand, where that relationship currently falls short, and how it can be improved. There are several reasons why digital transformation and business strategy are so closely tied together: 1. ” Why?

E-Commerce 65

E-Commerce Efficiency Customer Service Analytics 65

IBM Services

DECEMBER 18, 2023

In today’s business environment, regardless of the product or service, leaders must develop a well-honed business strategy. A successful business strategy must clearly define an organization’s objectives, decision-making processes and long-term business goals.

Research 73

Research Human Resources Marketing Efficiency 73

Sourcing Captain

SEPTEMBER 16, 2021

As we have discussed in our previous blogs, strategic sourcing is the perfect and innovative way to reduce costs, achieve a faster time to market and improve the quality of the final product. Wikipedia defines strategic sourcing as,” the process of developing channels of supply at the lowest total cost, not just the lowest purchase price.

Strategic Sourcing 130

Strategic Sourcing Sourcing Management Reduced Costs 130

Everest Group

MARCH 23, 2022

GBS organizations also saw higher Net Promoter Scores (NPS), a metric showing customer satisfaction and loyalty, with an increase of 10-25% in 2020 and 2021, and established higher stakeholder engagement and service delivery expansion. The talent shortage will not be a brief bump in the road and will require short- and long-term strategies.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

IBM Services

NOVEMBER 20, 2023

An organization is only as strong as its talent pool, so organizations have increasingly embraced talent management as a core component of their overarching strategy. Demonstrate a strong approach during recruitment and onboarding Talent management strategies begin before an organization ever hires someone.

Management 105

Management Jobbing Human Resources Cost Control 105

Zinnov

FEBRUARY 28, 2022

IBM is continuing its string of acquisitions, with 20 completed over the past two years alone, to expand its capabilities and ecosystem for Hybrid Cloud and Artificial Intelligence (AI). This is a marked acceleration of activity compared to only 8 acquisitions between 2017 and 2019. What Neudesic’s Acquisition means for IBM.

Retail 98

Retail Healthcare Marketing Software 98

Anexa

FEBRUARY 19, 2023

Sales and customer success are two crucial components of any business, and both play a significant role in driving the growth of the organization. In this blog, we will delve deeper into the differences between customer success and sales and explore how they complement each other.

Sales 52

Sales BPO Business Process Outsourcing Outsourcing 52

Velocity Global

MAY 19, 2023

What Is Global Talent Acquisition? Global talent acquisition refers to an organization’s strategy for hiring talent in multiple countries while scaling business operations across borders. Each business is unique, with its own hiring needs and goals, so no two global talent acquisition strategies are the same.

Right-Sizing 52

Right-Sizing Human Resources Payroll Administrative 52