IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 99

Service Regulations Automation Banking 99

Everest Group

DECEMBER 11, 2023

Our Everest Group team is pleased to share their analysis of positive developments from the first two days of COP28, with a specific focus on the global technology and tech services industries, in this blog. What does this mean for the sustainability enablement services market?

Regulations 63

Regulations Collaborations Accounting Analytics 63

Redial

OCTOBER 5, 2023

This blog will delve into the most recent challenges financial companies might encounter this year and beyond and explore potential alternatives to address these challenges. We will also emphasize the importance of partnerships and providing exceptional service through contact centers as a key strategy.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Everest Group

NOVEMBER 30, 2023

As we stand on the brink of COP28 (November 30 to December 12, 2023), Everest Group’s technology service provider clients and industry leaders are poised to play a pivotal role in advancing the goals set forth by the Paris Agreement. Products marketed as sustainable now hold a 17.0%

Supply Chain Management 63

Supply Chain Management Finance Research Government 63

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 63

Service Cybersecurity Regulations Government 63

Everest Group

JUNE 16, 2023

Despite challenges and regulations, the life sciences industry is actively exploring GAI’s possibilities. Although GAI can potentially disrupt the life sciences technology ecosystem in many significant ways, navigating the various risks and challenges that come with its implementation in this highly regulated industry will be critical.

Pharmaceuticals 52

Pharmaceuticals Co-Sourcing Regulations Sales 52

Obobo

FEBRUARY 26, 2023

How Does Collaboration Evolution Benefit Organizations? As technology continues to evolve, so too does our ability to connect and collaborate with each other from anywhere in the world. In this blog post, we’ll explore how collaboration evolution has benefited organizations and what it can do for your own business.

Collaborations 40

Collaborations Regulations Efficiency Government 40

Everest Group

FEBRUARY 6, 2024

Consulting service providers can play a key role in this transition. In this transition, consulting service providers become crucial in bridging these gaps and ensuring smooth adoption into existing operation frameworks. Let’s delve into this further. Ecosystem The ecosystem aspect is pivotal in preparing organizations for gen AI.

Government 68

Government Out-Tasking Automation Software 68

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. AWS helps enterprises differentiate through innovation and partnership AWS continues to be the leading cloud service provider, with a strong record of innovation, a large and loyal customer base, and a vast and active developer community.

Analytics 58

Analytics Government Research Regulations 58

Zinnov

MARCH 26, 2024

As of now, Intelligent Automation Services represent a USD 23-25 Bn component of the overall market. What’s captivating is the projection that the ratio of outsourced services within this domain, presently constituting 45% of total expenditure, is set to surge to 70% by 2028. UNLOCKING THE DNA OF AUTOMATION SERVICES EXCELLENCE 1.

Automation 52

Automation Service Robotics Process Automation Advisory 52

Everest Group

JANUARY 12, 2024

Central banks wield the reins with CBDCs, ensuring strict regulations and government backing. Collaboration is key in this evolving arena. Zodia – Recognized for its institutional focus, Zodia Custody has set foot in Singapore, aiming to meet the rising demand for bank-grade custody services across Asia-Pacific.

Banking 63

Banking Retail Insurance Collaborations 63

Everest Group

OCTOBER 26, 2023

Read on for insights from our analyst team, who attended and presented at these pivotal gatherings that fostered collaboration and dialogue with the international community to advance sustainability efforts. Companies are increasingly prioritizing ESG reporting to manage risk, enhance their reputation, and comply with regulations.

Impact Sourcing 63

Impact Sourcing Sourcing Government Collaborations 63

Everest Group

AUGUST 31, 2023

Generative Artificial Intelligence’s emergence has led enterprises, tech vendors , and entrepreneurs to explore many different use cases for this disruptive technology while regulators seek to comprehend its wide-ranging implications and ensure its responsible use.

Out-Tasking 58

Out-Tasking Government Regulations Collaborations 58

Everest Group

SEPTEMBER 7, 2023

ACES Automotive Engineering Services: Navigating the Future of Automotive Landscape The automotive industry is at an inflection point, where global sustainability concerns, increasing consumer demands, and rapid technological advancements have coalesced to propel rapid growth.

Engineering 58

Engineering Service Insurance Software 58

IBM Services

MARCH 20, 2024

For highly regulated industries, these challenges take on an entirely new level of expectation as they navigate evolving regulatory landscape and manage requirements for privacy, resiliency, cybersecurity, data sovereignty and more. This includes cyber incidents, technology failures, natural disasters and more. Similarly, in the U.S.

Cybersecurity 78

Cybersecurity Regulations Banking Risk Management 78

IBM Services

DECEMBER 14, 2023

The stakes are especially high for organizations in highly regulated industries because they can be exploited through their digital supply chain, giving hackers access to consumers’ valuable and sensitive data. Consequently, these data breaches can rattle customer trust and the confidence of regulators. 

Cybersecurity 89

Cybersecurity Regulations Collaborations Payroll 89

Ivemsa

SEPTEMBER 25, 2023

Shelter services in Mexico offer U.S. Mexico shelter services include all of the administrative responsibilities necessary to start production. Also, there are certain holidays, benefits, and severance regulations that must be followed which are specific to Mexico. Spearheading Recruiting and Retention As in the U.S.,

Nearshoring 52

Nearshoring Service Manufacturing Regulations 52

Everest Group

MARCH 17, 2023

Read this latest blog in our series to learn about the impact of generative AI on T&S, potential challenges for enterprises, and recommendations to navigate T&S waters. “In For example, a service provider hired by a tech-based company to train its GPT model terminated the contract due to prolonged exposure to harmful content.

Collaborations 52

Collaborations Regulations Service Accounting 52

Everest Group

MARCH 17, 2023

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. Read on to learn more.

Insurance 52

Insurance Robotics Process Automation Risk Management Risk Management 52

Offshore India Data Entry

JANUARY 3, 2024

Let’s examine how prudent offshore BPO strategies unlock immense strategic value and fuel international business expansio What are Offshore Business Process Outsourcing (BPO) Services? Leading BPO service providers leverage access to talent, infrastructure, and expertise in these countries to deliver offshore BPO excellence.

Offshoring 98

Offshoring BPO Data Entry Outsourcing 98

Redial

FEBRUARY 24, 2023

In this blog, we’ll look at six key factors you should consider when evaluating, alongside your team, nearshore investment opportunities. By locating operations closer to your home market, you’ll be able to minimize travel time and costs, as well as improve communication and collaboration between your nearshore and home teams.

Nearshoring 100

Nearshoring Infrastructure Costs Labor Costs Call Center 100

Ivemsa

SEPTEMBER 21, 2023

Mexico shelter services began in the 1960s, introducing a way for foreign manufacturing companies to be “sheltered” under the IMMEX program; thereby, reducing the risks and liabilities typically associated with production. What’s Included with Mexico Shelter Services?

Nearshoring 52

Nearshoring Service Manufacturing Administrative 52

Paysquare

MARCH 3, 2024

Amidst these traditional ways of managing payroll, Employee Self-Service (ESS) portals have emerged to bring about a significant transformation in payroll management. ESS also enhances communication and collaboration within organizations by providing employees with real-time access to relevant information and resources.

Payroll 91

Payroll Management Service Administrative 91

IBM Services

MAY 2, 2023

They can help create better customer service and improve healthcare systems and legal services. Responsible training, together with an ethics by design approach over the whole AI pipeline, supported by a multi-stakeholder collaboration around AI, can make these systems better, not worse. AI is an ever-evolving technology.

Government 101

Government Regulations Collaborations Legal Services 101

IBM Services

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. What are managed marketing services (MMS)? Managed marketing services provide the hyper-personalization needed to build customer loyalty and reduce churn.

Marketing 72

Marketing Management Service Offshoring 72

Everest Group

MARCH 10, 2023

Companies also need to take into account the incremental costs of creating a wellness infrastructure for employees and continuously training them on the latest regulations. Some of these regions have relatively high maturity for the delivery of certain trust and safety services (e.g.,

Regulations 58

Regulations Offshoring Research Out-Tasking 58

Redial

JUNE 14, 2023

This blog explores Mexico’s remarkable progress in these areas, highlighting its benefits to domestic and international stakeholders. Call Centers and IT Services: Mexico’s call center industry has expanded beyond traditional customer support and telemarketing to encompass a wide range of IT services.

Marketing 100

Marketing Cybersecurity Call Center Manufacturing 100

Groove Technology

JUNE 21, 2023

These factors play a crucial role in determining the cost of offshore development services and can significantly impact the overall pricing structure. Offshore service providers leverage this wage differential to provide competitive rates while maintaining high-quality deliverables.

Offshoring 130

Offshoring Software Labor Costs Collaborations 130

Groove Technology

JUNE 12, 2023

Potential for Round-the-clock Work If you have remote software developers in different time zones, you can leverage their availability to provide round-the-clock support and services. They allow you to conduct interviews, hold team meetings, and collaborate on projects.

Software 130

Software Payroll Regulations Reduced Overhead 130

Perficient Digital Transformation

MARCH 11, 2024

Agile’s role in product-driven healthcare Continuous Improvement in Healthcare Services: Agile emphasizes iterative development and continuous improvement. Through iterative development and regular feedback, organizations can ensure that their products and services remain compliant and aligned with evolving regulations.

Healthcare 52

Healthcare Insurance Collaborations Administrative 52

Redial

FEBRUARY 15, 2023

Call centers keep at the forefront of customer service, and the quality of their customer interactions is essential to retain them. Good Practices for Employee Training in Call Centers The first step to effective employee training in call centers is establishing a solid and collaborative department with specialists in the area.

Call Center 130

Call Center Nearshoring Jobbing Flexibility 130

IBM Services

FEBRUARY 22, 2024

With our long history of working with clients across the globe—and especially in highly regulated industries—we understand the unique requirements enterprises are facing and are prepared to help them address their emerging regulatory demands. In just a few years, we have helped some of the world’s leading banks transform.

Regulations 78

Regulations Cybersecurity Design Banking 78

Offshore India Data Entry

APRIL 19, 2024

Outsourcing services can be broadly categorized into two main types: 1. Examples include payroll management, data entry, and accounting services. Front-Office Outsourcing: Front-office BPO involves customer-related services, such as marketing or tech support.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

Everest Group

MAY 31, 2023

Google Cloud continues to differentiate itself from other cloud providers by emphasizing specialized services, tools, and a partner-oriented strategy that enables businesses to achieve better flexibility, scalability, and security. A shift began when cloud gained popularity as a go-to tool to transform the enterprise landscape.

Flexibility 52

Flexibility Analytics Government Engineering 52

IBM Services

NOVEMBER 8, 2023

The supply chain plays a pivotal role in delivering goods and services to both businesses and consumers, serving as the connective thread between industries, nations, communities and all components of the value chain. The more value chain parties can collaborate, the more power there might be in standards and acts such as FSMA.

Inventory Management 112

Inventory Management Collaborations Right-Sizing Regulations 112

Everest Group

JUNE 7, 2023

However, given the strict industry regulations, human intervention/oversight remains essential for the overall usage of GAI. Exhibit 1 illustrates the key use cases that enterprises are striving to unlock in the near term.

Pharmaceuticals 52

Pharmaceuticals Sales Healthcare Regulations 52

Everest Group

MAY 24, 2023

Partnering with service providers will help insurers overcome barriers and improve efficiencies. By partnering with service providers or using third-party platforms and tools to accelerate their use of modern technologies, insurers have the potential to achieve large-scale cost savings and headcount reduction benefits.

Insurance 52

Insurance Risk Management Risk Management Analytics 52