Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. LEARN MORE ABOUT Top Service Providers

Collaborations 52

Collaborations Service Marketing Managed Services 52

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions.

Management 130

Management Service Administrative Research 130

Everest Group

MARCH 11, 2024

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. Uncover five strategies providers can use to optimize the productivity benefits of gen AI without denting profit margins in this blog.

Service 64

Service Sales Accounting Finance 64

Redial

JUNE 1, 2023

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. Online platforms, webinars , and virtual classrooms, also allow businesses to train their customer service teams regardless of their location. By embracing technology, companies can reduce these expenses.

Customer Service 130

Customer Service Service Call Center Collaborations 130

Groove Technology

JUNE 15, 2023

This ensures maximum efficiency and productivity within the company. By collaborating with experienced outsourcing providers, businesses can minimize common development roadblocks. Communication and Collaboration Effective communication and collaboration are essential for successful outsourced projects.

Efficiency 100

Efficiency Outsourcing Reduced Costs Out-Tasking 100

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. It’s not just about offloading work; it’s about enhancing efficiency, accuracy, and ultimately, the bottom line.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

IBM Business Partners

AUGUST 15, 2023

Tata Consultancy Services (TCS) is a global information technology services and consulting company with headquarters in Mumbai, India. TCS has deep expertise in digital and business solutions, engineering, and IT infrastructure services. TCS and IBM collaborated closely to address the challenge presented by the client.

Collaborations 63

Collaborations Service Retail Engineering 63

Groove Technology

MARCH 29, 2023

A major challenge faced by many organizations is the integration of their legacy systems with modern technologies to maximize efficiency and cost savings. This can lead to increased efficiency and productivity, as employees spend less time on manual tasks and more time on value-added activities.

Efficiency 100

Efficiency E-Commerce Supply Chain Management Retail 100

Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Legacy banks and nations are now following the wave.

Banking 98

Banking Service Right-Sizing Automation 98

Perficient Digital Transformation

JUNE 13, 2023

Introduction In today’s competitive business landscape, sales teams face numerous challenges in maximizing their efficiency and productivity. One such powerful solution is Coveo for Salesforce, an innovative tool that revolutionizes sales efficiency and empowers sales teams to achieve remarkable results.

Sales 52

Sales Efficiency Analytics Collaborations 52

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. Providers can collaborate with enterprises on R&D initiatives and develop custom algorithms and applications tailored to their business needs.

Supply Chain Management 59

Supply Chain Management Research Collaborations Reduced Costs 59

Anexa

AUGUST 29, 2023

To overcome this challenge and achieve operational excellence, businesses are turning to collaborative support models. And just what are collaborative support models? Swivel chair syndrome can be particularly detrimental in customer support and service operations, where swift and accurate information dissemination is paramount.

Collaborations 52

Collaborations Data Entry BPO Business Process Outsourcing 52

Everest Group

NOVEMBER 30, 2023

As we stand on the brink of COP28 (November 30 to December 12, 2023), Everest Group’s technology service provider clients and industry leaders are poised to play a pivotal role in advancing the goals set forth by the Paris Agreement. This US$50 billion+ market also has a profound impact on sustainability beyond operational efficiency.

Supply Chain Management 64

Supply Chain Management Finance Research Government 64

Groove Technology

JUNE 22, 2023

Look no further than IT outstaffing services. That's where IT outstaffing services come into play. In this article, we will explore the world of IT outstaffing services, their benefits, and how they can empower your business with expertise. However, maintaining an in-house IT team can be costly and time-consuming.

Right-Sizing 130

Right-Sizing Service Flexibility Collaborations 130

V-Soft Consulting

JULY 10, 2023

Businesses today are increasingly dependent on their IT infrastructure to drive efficiency and foster business growth. To effectively manage IT services and operations, many companies are adopting IT Service Management (ITSM) and IT Operations Management (ITOM) solutions.

Management 98

Management Streamline Operations Service Collaborations 98

Everest Group

APRIL 11, 2024

Economic uncertainties, unfavorable exchange rates, and mounting financial pressures compelled many enterprises to tighten their belts, leading to reduced spending on CXM services. Advancements in accent neutralization and AI translators are expected to enhance service quality, boost workforce efficiency, and alleviate language barriers.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Redial

OCTOBER 5, 2023

This blog will delve into the most recent challenges financial companies might encounter this year and beyond and explore potential alternatives to address these challenges. We will also emphasize the importance of partnerships and providing exceptional service through contact centers as a key strategy.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Groove Technology

JULY 5, 2023

Outsourcing programming services has become an increasingly popular practice in the software development industry. In this article, we will explore the benefits, challenges, and best practices associated with outsourcing programming services. Why do businesses outsource programming services?

Outsourcing 100

Outsourcing Service Right-Sizing Collaborations 100

Zinnov

FEBRUARY 29, 2024

At Davos 2024, a pivotal insight emerged: the business landscape is ripe for collaboration, far beyond what many leaders previously recognized. This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs).

Service 64

Service Collaborations Advisory Resource Optimizing 64

Everest Group

APRIL 3, 2024

As discussed in our previous blog , the emergence of quantum computing poses a significant threat to current public key cryptographic methods. The CFO should collaborate with other executives to prioritize PQC investments based on the risk appetite and strategic objectives and adopt a fully crypto-agile approach.

Cybersecurity 72

Cybersecurity Research Banking Collaborations 72

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 99

Service Regulations Automation Banking 99

Everest Group

MARCH 13, 2024

Though a recent Everest Group survey revealed the pressing need for mainframe modernization, the technology is far from dead in the banking, financial services, and insurance (BFSI) industry. Cost efficiency and talent unavailability are the main drivers for mainframe modernization, closely followed by the imperative for innovation.

Banking 64

Banking Insurance Out-Tasking Efficiency 64

Offshore India Data Entry

APRIL 5, 2024

Nowadays, businesses largely depend on web research services to collect valuable information from diverse sources. That’s where outsourcing web research services to Indian BPO company can provide a strategic advantage. India’s BPO sector has established itself as a global leader in delivering web research services.

Research 52

Research BPO Outsourcing Service 52

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. This technology could significantly reduce costs, improve efficiency, and produce better content quality and consistency. The dawn of Web 2.0

Marketing 64

Marketing Reduced Costs Efficiency Managed Services 64

Everest Group

FEBRUARY 6, 2024

Consulting service providers can play a key role in this transition. In this transition, consulting service providers become crucial in bridging these gaps and ensuring smooth adoption into existing operation frameworks. Let’s delve into this further. This can provide data-driven insights into the effectiveness of gen AI solutions.

Government 69

Government Out-Tasking Automation Software 69

Obobo

FEBRUARY 26, 2023

How Does Collaboration Evolution Benefit Organizations? As technology continues to evolve, so too does our ability to connect and collaborate with each other from anywhere in the world. In this blog post, we’ll explore how collaboration evolution has benefited organizations and what it can do for your own business.

Collaborations 40

Collaborations Regulations Efficiency Government 40

Everest Group

DECEMBER 11, 2023

Our Everest Group team is pleased to share their analysis of positive developments from the first two days of COP28, with a specific focus on the global technology and tech services industries, in this blog. What does this mean for the sustainability enablement services market?

Regulations 64

Regulations Collaborations Accounting Analytics 64

Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 solutions). Instead, all these problems and many more will be solved by the company.

Offshoring 246

Offshoring Software Service E-Commerce 246

31 West

MAY 22, 2023

SharePoint is primarily a collaborative platform that enables organizations to streamline their business process with multiple features. The features like knowledge management, project management, content management, etc empower businesses to control business processes through automation and collaboration.

Collaborations 130

Collaborations Efficiency Automation Management 130

Everest Group

FEBRUARY 27, 2024

Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with providers can help overcome the major obstacles. Enterprises highlighted personalized interactions, cost reduction, and operational efficiency as the top three drivers for gen AI adoption. Let’s explore this further.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. AWS helps enterprises differentiate through innovation and partnership AWS continues to be the leading cloud service provider, with a strong record of innovation, a large and loyal customer base, and a vast and active developer community.

Analytics 59

Analytics Government Research Regulations 59

Everest Group

JANUARY 16, 2024

Also, see this LinkedIn Live, Pressing Global Issues and Solutions in Tech: Reflections on WEF Davos ’24 , for key takeaways from the WEF annual meeting and major trends in the climate and sustainability tech and services industry that are changing the marketplace in 2024. for a LinkedIn Live conversation on Feb.

Cybersecurity 64

Cybersecurity Impact Sourcing Jobbing Collaborations 64

Zinnov

OCTOBER 20, 2023

“ Efficiency is doing things right; effectiveness is doing the right things. ” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Influx

FEBRUARY 23, 2023

Focus on your core functions with support as a service designed to meet your needs. An efficient workplace performs at a pinnacle to minimize wasted time, effort, and resources. This blog is focused on working smarter, not harder with 5 simple tips to improve departmental efficiency. Let’s dive in!

Efficiency 52

Efficiency Out-Tasking Customer Support Sales 52

Everest Group

OCTOBER 1, 2022

Low code/no code development holds promise for banking, financial services, and insurance (BFSI) firms to gain agility and cost-effectively build innovative technology solutions – without needing professional developers who are in short supply. Learn about the market potential and provider landscape in this blog.

Insurance 59

Insurance Banking Reduced Costs Collaborations 59

Everest Group

JANUARY 12, 2024

Collaboration is key in this evolving arena. Similarly, UBS launched a three-year senior bond on Distributed Ledger Technology (DLT) through SIX Digital Exchange, showcasing the potential for efficient and secure bond issuance. To thrive, service providers must embrace partnerships and actively build their capabilities.

Banking 64

Banking Retail Insurance Collaborations 64

Everest Group

OCTOBER 17, 2023

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. Service provider leaders are grappling to help the IT industry find new avenues of growth.

Streamline Operations 64

Streamline Operations Reduced Costs Insurance Banking 64