Everest Group

AUGUST 31, 2023

The healthcare sector is increasingly interested in harnessing generative AI capabilities to drive operational and cost efficiencies. Discover the latest developments, challenges, and outlook for generative AI in healthcare in this blog. For example, Oracle partnered with AI specialist firm Cohere to develop GAI solutions.

Healthcare 59

Healthcare Administrative Right-Sizing Government 59

Everest Group

SEPTEMBER 8, 2023

Delve into the dual nature of Generative AI’s impact in this blog. First, let’s look at the aspects of Generative AI’s impact that can be viewed as detrimental. To create effective models, AI algorithms require large datasets, which can include sensitive and/or personal information.

Marketing 89

Marketing Jobbing Data Entry Research 89

Everest Group

OCTOBER 20, 2023

Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast. The talent/skill shortage was the top concern industry leaders highlighted as part of the Key Issues Survey 2022.

Service 59

Service Offshoring Global Business Services Information Technology 59

Everest Group

NOVEMBER 23, 2023

With cloud spending under scrutiny, generating the most value from AWS investments while still delivering the innovation enterprises demand is crucial. Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. In the third quarter of 2023, AWS reported US$23.1

Analytics 59

Analytics Government Research Regulations 59

Everest Group

MARCH 1, 2023

Read the latest blog in our series to learn more about the impact of ChatGPT and other generative Artificial Intelligence (AI) solutions on the workforce. Chinese search engine Baidu has announced the testing of a similar tool, “Ernie Bot,” while Alibaba also confirmed working on an AI tool.

Marketing 52

Marketing Co-Sourcing Content Writing Finance 52

IBM Services

APRIL 16, 2024

As technology expands, at TechD , we know that the quality of generative AI (gen AI) depends on accurate data sourcing. Through the implementation of generative AI we are able to expand our knowledge to many individuals easily, quickly and efficiently becoming a resource.

Retail 85

Retail Call Center Analytics Efficiency 85

Groove Technology

NOVEMBER 24, 2023

In the world of technology, IT outsourcing has been on the rise as companies seek to leverage specialized skills and resources from external providers. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

IBM Services

FEBRUARY 1, 2024

For example, in the US, the 2023-2025 CISA Cybersecurity Strategic Plan aims to increase basic-level cyber skills across the country, transform cyber education and boost the cyber workforce. Combatting generative AI attacks will involve implementing organization-wide cybersecurity awareness and training. Cyberattacks will top USD 10.5

Cybersecurity 91

Cybersecurity Engineering Collaborations Jobbing 91

Amzur

MARCH 6, 2024

AI-powered low-code automation holds the key. Automation, artificial intelligence (AI), and the rise of citizen developers are reshaping industries and redefining the way we work. Moreover, AI integration further elevates the power of low-code platforms. The landscape of work is undergoing a dramatic transformation.

Efficiency 100

Efficiency Automation Collaborations Data Entry 100

IBM Services

FEBRUARY 13, 2024

Generative AI ( artificial intelligence ) promises a similar leap in productivity and the emergence of new modes of working and creating. Generative AI represents a significant advancement in deep learning and AI development, with some suggesting it’s a move towards developing “ strong AI.”

Out-Tasking 122

Out-Tasking Design Automation Sales 122

IBM Services

MARCH 14, 2024

This is exacerbated by the increasing challenges of platform scaling, skilling, cybersecurity and the explosion of data volumes. Businesses aiming to derive value from business outcomes through their cloud investments and harness the potential of artificial intelligence (AI) must adopt an intentional approach.

Design 74

Design Cybersecurity Automation Research 74

Everest Group

AUGUST 24, 2022

Discover a framework for effective talent management in this blog. Enterprises surveyed said they expect their partners to ensure that the right talent with the right skills is available to them at the right time and place. What do enterprises want from their IT service and technology providers? Enterprise satisfaction state.

Management 52

Management Flexibility Collaborations Insurance 52

Everest Group

OCTOBER 26, 2023

Capgemini invited Rita Soni, Everest Group Principal Analyst, Impact Sourcing and Sustainability Research, to speak on a panel about technology companies’ unique role in addressing biodiversity entitled, Data & AI for Climate: Biodiversity Buzz. However, the imperative to achieve these goals has never been more pronounced.

Impact Sourcing 64

Impact Sourcing Sourcing Government Collaborations 64

Amzur

APRIL 16, 2024

Traditional data analysis often requires specialized coding skills and knowledge, making it difficult for companies to make decisions based on their data. With the integration of AI, low-code platforms are becoming even more powerful. The integration of AI techniques within low-code platforms, elevating their capabilities.

Automation 103

Automation Sales Retail Marketing 103

Everest Group

FEBRUARY 26, 2024

Banks are divesting or seeking partners for non-core or insufficiently scaled units that lack a distinct competitive edge and demand substantial investment. The merged entities will benefit from larger resource pools, facilitating improved alignment between skills and talent.

Banking 59

Banking Risk Management Risk Management Marketing 59

IBM Services

DECEMBER 8, 2023

As generative AI creates new opportunities and transforms cloud operations, it is crucial to learn how to maximize the value of these tools. A recent report from the IBM Institute for Business Value found that 68% of hybrid cloud users already have a formal, organization-wide policy or approach for the use of generative AI.

Design 71

Design Engineering Management Service 71

Everest Group

OCTOBER 1, 2022

Learn about the market potential and provider landscape in this blog. Digital consumption demand in the (BFSI) industry has seen a heavy uptick in the past year, driven by customer expectations for enhanced experience and the adoption of flexible work options to run businesses. BFSI firms are successfully using this method.

Insurance 59

Insurance Banking Reduced Costs Collaborations 59

Offshore India Data Entry

APRIL 24, 2024

In this blog post, our BPO experts at Offshore India Data Entry will explore the history of BPO, its current state, and future directions, discussing its advantages, disadvantages and challenges. These early adopters recognized the benefits of outsourcing, including cost savings, improved efficiency, and access to skilled labor.

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

Everest Group

JANUARY 24, 2023

Driven by new technological innovations, Artificial Intelligence (AI) translation holds the promise to reshape the customer experience by transforming conversation channels, increasing agent efficiency, and reducing the need for language specialist talent. What is AI translation? Let’s explore its promise further.

Engineering 52

Engineering BPO Efficiency Research 52

IBM Services

DECEMBER 5, 2023

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Generative AI excels at handling diverse data sources such as emails, images, videos, audio files and social media content.

Retail 94

Retail Inventory Management Efficiency Call Center 94

Everest Group

JANUARY 12, 2024

While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities. Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Enterprises experience various challenges with Salesforce Industry Clouds.

Service 69

Service Advisory Outsourcing Managed Services 69

Everest Group

APRIL 4, 2023

Amid the digital shake-up and rising demand for delivering an “Amazon-like” experience, insurance operations are plagued with workflow complexities caused by multiple intermediaries and legacy systems. Read on to learn more about the zero-touch claims of the future vision and how to achieve it.

Insurance 59

Insurance Analytics Right-Sizing Sourcing 59

Zinnov

APRIL 16, 2024

Generative AI has been the talk of the town for a long time now, and it’s no surprise that the buzz hasn’t died down. They’re beginning to explore how they can tap into the power of Generative AI to transform the way they work, particularly in the world of Software Engineering.

Engineering 59

Engineering Software Out-Tasking Banking 59

Amzur

APRIL 3, 2024

In this blog, I want to dive into the fascinating world of recent technological advancements and share how they’re shaping industries and transforming how we live, work, shop, and play. From retail giants to startups, companies are tapping into this image-savvy AI to accelerate their operations and product offerings.

E-Commerce 81

E-Commerce Retail Inventory Management Labor Costs 81

Everest Group

DECEMBER 15, 2023

In this blog, we examine the major factors contributing to declining tech hiring and the outlook for IT services talent. IT service providers grappled with the dual challenge of retaining skilled professionals and attracting new talent. Reach out to us to discuss further.

Service 72

Service Efficiency Management Marketing 72

IBM Services

APRIL 3, 2024

Data and AI are increasingly critical tools in how organizations are evolving their facilities management. Real-time insights infused with AI support dynamic space planning. In this blog post, we walk through the recommended options for running IBM TAS on Amazon Web Services (AWS).

Facilities Management 69

Facilities Management Right-Sizing Flexibility Accounting 69

IBM Services

OCTOBER 12, 2023

IBM recently gathered with our services partners, some of the world’s most prominent consultancies and systems integrators, to discuss AI for business at the IBM Global Systems Integrators and Consultancy Exchange event in New York. IBM is working with our partners on multiple ways watsonx.ai

Engineering 67

Engineering Customer Service Human Resources Cybersecurity 67

Everest Group

FEBRUARY 9, 2023

It has shown the promise to improve current conversational Artificial Intelligence (AI) solutions and make them sound more human-like, which can significantly change how these services are delivered. According to its answers, the future looks promising. But obstacles still need to be overcome.

Data Entry 52

Data Entry Supply Chain Management Out-Tasking Finance 52

IBM Services

DECEMBER 4, 2023

Generative AI holds enormous potential for driving business growth. It offers ease of integration and scalability for analytics and AI workloads using your company’s data, and offers guardrails for ensuring governance, security and compliance. The companies innovating with generative AI aren’t just industry giants.

Co-Sourcing 81

Co-Sourcing Right-Sizing Government Healthcare 81

Everest Group

MAY 11, 2023

As we covered in our last blog, healthcare payers , particularly commercially-focused enterprises, have to brace for the impending economic downturn. While the demand for clinical resources is expected to continue to keep provider leaders up at night, a full-fledged recession might ease the shortage a bit.

Healthcare 52

Healthcare Analytics Outsourcing Insurance 52

Everest Group

APRIL 4, 2023

This dynamic, Artificial Intelligence (AI)-powered insights platform has been purpose-built to guide IT and BPS location and workforce decisions with the most comprehensive, reliable, and current location and talent data. Having uniquely targeted, up-to-date data and insights to develop strategies and future plans are now key to success.

Research 52

Research Marketing Risk Management Risk Management 52

Groove Technology

AUGUST 15, 2023

These services provide organizations with access to skilled IT professionals who can help them meet their technology needs and drive growth. These agencies maintain a database of qualified candidates and use various methods to match them with job openings based on their skills, experience, and interests.

Service 100

Service Cybersecurity External Service Provider Right-Sizing 100

Everest Group

AUGUST 9, 2023

Let’s delve into this question in this blog. Simultaneously, the demand for non-tech services continues to grow, reflecting strong investor sentiment. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future? Contact us to learn more about popular global services locations.

Pharmaceuticals 52

Pharmaceuticals Service Robotics Process Automation Government 52

Everest Group

JANUARY 6, 2023

Learn about the OT security concerns enterprises face and key considerations for selecting an OT security provider in this blog. . With growing digitalization and interconnected devices, Operational Technology systems that monitor and control industrial processes in critical infrastructure are increasingly vulnerable to cyber attacks.

Energy & Utilities 52

Energy & Utilities Cybersecurity Manufacturing Regulations 52

Everest Group

MARCH 10, 2023

The urgent demand to innovate and move beyond risk remediation to risk mitigation is making insurers realize the importance of leveraging cloud as a key enabler of growth and efficiency mandates. Cloud computing presents a huge opportunity for insurers to drive growth, improve efficiency, and deliver innovation, among other benefits.

Insurance 52

Insurance Analytics Efficiency Administrative 52

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Effective video creation and editing skills are essential for attracting viewers and delivering impactful content.

Out-Tasking 98

Out-Tasking Automation Time Savings Collaborations 98

Everest Group

FEBRUARY 1, 2022

The technology surge has created a talent war for digital skills, making selecting the right service delivery locations more crucial than ever. Where should enterprises look to find the human capital they need now and for the future? Read on to discover the hot spots for tech talent in the Asia-Pacific, EMEA, and Americas.

Service 52

Service Cybersecurity E-Commerce Nearshoring 52