Enhancing Customer Experience through AI-driven CX: Bringing Innovation and Human Connection Together | Blog
Everest Group
JUNE 18, 2024
In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX. For businesses, envisioning how AI-powered recommendation engines could work in their own context unlocks a new level of relevance in brand interactions.
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