Everest Group

AUGUST 29, 2024

LIVE WEBINAR The Pricing Landscape in APAC: Optimizing IT and BPO Spend in a Shifting Market August 29, 2024 | 11 a.m. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 3 p.m. ACT In the IT and BPO outsourcing industry, growth rates have declined over the past eight quarters, testing business resilience, challenging providers, and evolving buyer expectations. However, the market is poised to see a reversal.

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BPO Marketing Outsourcing Software 130

The Global Small Business Blog

AUGUST 26, 2024

©iStock/Darwel What's affecting me, my clients, my colleagues and other global small business owners: What are tariffs and why are they rising ? What every multinational company should know about…implementing an international compliance program ( Part II ). Quote of the week: "Many economists and industry experts agree that the United States faces unfair competition and artificially low prices that have damaged the domestic steel industry.

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SEBPO

AUGUST 26, 2024

Core Values Spotlight Relationship-Centric Approach to Client Partnerships August 26, 2024 “One of the first things that stood out to me about SEBPO was one of our core values: value relationships over quick wins. I have seen that firsthand here. I am so glad I made the decision to join the team because my personal goals and values align with SEBPO’s,” says Petra M.

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BPO Accounting Outsourcing Nearshoring 59

The Global Small Business Blog

AUGUST 28, 2024

©iStock/1933bkk The U.S. Census Bureau, Department of Commerce, releases the report, A Profile of U.S. Importing and Exporting Companies, 2020-2021 (latest available report). This report provides information on identified U.S. companies and their known export or import value. Identified companies are enterprise-level companies that were successfully linked from import or export transaction records to the 2021 Business Register.

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Speaker: Anise Wiley-Little

In today’s rapidly shifting workplace landscape, this presentation explores how Human Resources professionals can lead the transformation toward inclusive, equity-centered practices that don’t just align with organizational values but drive innovation, retention, and long-term profitability. Framed through the concept of the economics of belonging, we’ll examine how inclusive design across hiring, development, and leadership pipelines creates measurable value for both for-profit and nonprofit or

Human Resources

The Global Small Business Blog

AUGUST 29, 2024

©iStock/Rawpixel A strong global social media content strategy requires thorough research to understand local trends, cultural nuances, customs, values, behaviors, and preferences across diverse target markets. With the insights gained from research, brands can create relatable content that aligns with the cultural sensibilities and interests of each target audience.

Research 260

Research Marketing 260

Everest Group

AUGUST 28, 2024

Generative artificial intelligence (AI) has disrupted the global market since its scaled capabilities were unveiled to the world by OpenAI at the end of 2022. Today, most enterprises either want to adopt this game-changing technology or are looking to build their own gen AI capabilities, but at what cost? Reach out to us to discuss this topic further with our expert analysts.

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IT Outsourcing Outsourcing Accounting Information Technology 147

31 West

AUGUST 24, 2024

In today’s competitive business landscape, customer satisfaction is paramount. While no company wants to receive complaints, they are an inevitable part of doing business. However, with the right approach and tools, these complaints can be transformed into valuable opportunities for growth and improvement. This article explores how businesses can leverage Customer Relationship Management (CRM) systems to turn customer complaints into catalysts for positive change and business growth.

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Analytics Customer Service Management Automation 130

The Global Small Business Blog

AUGUST 30, 2024

©iStock/NicoEINino Businesses that are growing internationally face a constant struggle: They have to establish global consistency in their marketing message, but they must also localize it for various regions. Although many businesses opt to manage their marketing and creative internally, it can be a challenging and resource-intensive task. Navigating the complexities of different markets, particularly when expanding overseas requires many considerations.

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Marketing Management 256

Everest Group

AUGUST 28, 2024

Recently, I had the opportunity to judge Accenture’s Healthtech Innovation Challenge. The focus was on AI and its applicability in healthcare. For me, what stood out among the many brilliant ideas was the question of how to price technology products for healthcare. The following is not only a summary of what I could glean from the many conversations I had on this topic but also advice for startup CEOs who aim to succeed in the healthcare technology space through a successful pricing strategy.

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Healthcare Insurance Flexibility Administrative 147

Perficient Digital Transformation

AUGUST 28, 2024

This post is the first in a series of four about estimating project hours. Part 1: Sandbagging & Lowballing Coming Soon: Part 2: Dependencies & Creep Part 3: Assumptions & Uncertainty Part 4: The Emotional Conclusion Estimating is a precarious business – part science, a lot of guesswork, and a bit of psychic magic! The goal is to forecast the effort, time, and cost of a project with enough accuracy to avoid disaster.

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Management Jobbing Accounting 110

Advertiser: Paycor

AI is reshaping the business landscape, including HR. This guide is designed to help you understand and implement AI effectively for tangible benefits and a more strategic approach. Learn how to: Automate routine tasks Boost data insights Enhance employee experiences Drive HR’s strategic value Download the guide today!

Automation

Amzur

AUGUST 29, 2024

Introduction With the emergence of business and customer needs, AI has become a commodity for every business across industries. Moreover, it’s a no-brainer deal for every business owner aspiring to grow and stay ahead of the innovation curve. According to a CISCO report , by 2035, AI technologies are projected to increase business productivity by up to 40%.

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inDinero

AUGUST 27, 2024

As a startup or small business owner, you constantly seek ways to fuel your innovation while managing costs. Enter the R&D Payroll Tax Credit – a powerful tool to help offset your payroll expenses and inject much-needed cash into your business. If your company invests in research and development activities, this credit could be a game-changer for your financial strategy.

Payroll 105

Payroll Research Pharmaceuticals Government 105

Everest Group

AUGUST 27, 2024

The landscape of Customer Experience Management (CXM) has witnessed a remarkable transformation within the advent of Generative AI (generative artificial intelligence). Based on periodic comprehensive studies conducted by Everest Group with customer experience (CX) leaders from over 300 enterprises globally, we present comparative insights that highlight the progress made in the past year (2023 to 2024).

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Outsourcing Analytics Research Automation 147

Perficient Digital Transformation

AUGUST 28, 2024

Perficient continues to make strategic investments to grow our global footprint. This is great for our clients because we span time zones, cultures and capabilities. However, it can present a challenge fostering a cohesive company culture and opportunities for colleagues to connect. That is why Perficient invests in its people by supporting Employee Resource Groups (ERGs), Special Interest Groups (SIGs), and Innovation Groups (IGs).

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Marketing Collaborations Automation Design 104

Speaker: Ron Fish, Global Talent Acquisition Executive

As companies rethink global recruiting strategies, nearshore staffing is emerging as a smarter, more strategic alternative to traditional offshoring models. Join this new webinar with industry leader Ron Fish to learn how nearshore models help organizations scale faster, operate more flexibly, and build globally aligned teams—without the common pitfalls and misalignment of offshoring strategies!

Nearshoring

Amzur

AUGUST 27, 2024

Clinical trials are a critical step in developing groundbreaking treatments, yet they often encounter delays and high costs. These obstacles can hinder the progress of essential medical advancements. Fortunately, the advent of innovative technologies like low-code platforms and AI is transforming this landscape, offering new avenues to streamline and accelerate these vital processes.

Healthcare 103

Healthcare Automation Pharmaceuticals Reduced Costs 103

Eclaro

AUGUST 30, 2024

Cybersecurity is moving ever higher on the list of priorities for almost any business owner, and having the Right People in place to ensure that safety remains an ever-growing challenge. The evolution of the digital landscape continues to move at a rapid-fire pace. Unfortunately, cybersecurity threats are moving just as fast, and businesses that don’t keep up run the risk of being taken down.

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Cybersecurity Collaborations Management 101

Everest Group

AUGUST 30, 2024

Learn more about how industries have began investing in personalized Customer Experience (CX) worldwide, including the life sciences commercial sector.

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Sourcing Marketing Healthcare 130

Unosquare

AUGUST 30, 2024

We are beyond excited to announce that Unosquare has once again been recognized on the Inc. 5000’s Fastest-Growing Private Companies list—marking our 9th appearance in the last 10 years! This recognition is a testament to our unwavering commitment to excellence, growth, and innovation. Our Journey: From Humble Beginnings to Global Leadership Fifteen years ago, a small group of industry visionaries set out to create better solutions.

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Accounting Design Service 98

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85% of teams are using AI, but only 27% report clear productivity gains. Why? Because most are still stuck in surface-level adoption. In this expert panel, top voices in workplace strategy and remote innovation—Dr. Gleb Tsipursky, Phil Kirschner, Nadia Harris, and Eryn Peters—reveal how leading teams are cutting digital noise, training AI to fit their workflows, and building cultures that embrace change.

Perficient Digital Transformation

AUGUST 29, 2024

For most businesses, the holiday season is a critical time that often accounts for a significant portion of annual sales. To properly capitalize on this opportunity, companies must ensure their product information is accurate, consistent, and compelling across all channels. This is where Product Information Management (PIM) systems come into play.

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Sales Inventory Management Management Collaborations 98

inDinero

AUGUST 27, 2024

The R&D tax credit, formerly the Credit for Increasing Research Activities, offers innovative businesses a significant opportunity to reduce their federal tax liability. According to the Organization for Economic Co-operation and Development, more than 25,000 businesses across the country receive some tax relief from this program annually. This comprehensive guide will help you understand if your business qualifies for the R&D Tax Credit and how to navigate the application process.

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Payroll Research Regulations Co-Sourcing 98

Everest Group

AUGUST 30, 2024

Learn more about how industries have began investing in personalized Customer Experience (CX) worldwide, including the life sciences commercial sector.

Marketing 130

Marketing Healthcare 130

V-Soft Consulting

AUGUST 27, 2024

Technology is no longer just an asset in IT Service Management (ITSM) but it also plays a critical role in reshaping the IT services industry more quickly than in the past. However, in this evolving IT services-as-products era, innovative technology implementations will significantly improve the efficiency of service deliveries within both the organization and in client environments.

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Management Service Efficiency 97

Speaker: Liz Charron

From evolving legislation to shifting workforce expectations, background screening is undergoing major transformation, and HR is in the driver’s seat. With new compliance requirements and growing scrutiny, today’s HR leaders must build programs that are not only audit-ready but outcome-driven. HR Management and Employee Relations Expert, Liz Charron, will delve into how HR teams can navigate the latest legal changes, connect screening to workforce ROI, and embed these practices into the very fab

Regulations

Perficient Digital Transformation

AUGUST 28, 2024

Next-level personalization strategies will undoubtedly be a key topic at Salesforce’s largest event this year. Dreamforce is right around the corner taking place in San Francisco on September 17 to 19, and learning how to get the most out of your customer data with AI-powered tools is top of mind. Whether you’re attending in person or virtually, the conference boasts numerous opportunities to hear how some of the world’s largest brands are using data and AI to create personalized journeys and pr

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Insurance Marketing Service 98

CGS Inc

AUGUST 28, 2024

Display Date Information 1 Infographics Featured Image:

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Everest Group

AUGUST 30, 2024

Learn more about how industries have began investing in personalized Customer Experience (CX) worldwide, including the life sciences commercial sector.

Marketing 130

Marketing Healthcare 130

V-Soft Consulting

AUGUST 29, 2024

Delivering services that exceed customer expectations is one of the core aspects of businesses in the retail landscape. To meet the unique needs of customers, retailers must adopt cutting-edge technologies, such as technological innovation is Robotic Process Automation (RPA).

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Retail Robotics Process Automation Customer Service Service 88

Advertiser: Paycor

Get Paycor’s guide, based on a survey of 3,000+ professionals, and learn why successful companies are: Almost 80% more likely to identify top talent through formal systems 40% more likely to protect managers’ time spent on coaching 83% more likely to plan to upskill their teams and more!

Management

The Scalers

AUGUST 28, 2024

So, you’ve decided to build or extend your tech team in another region. Wise choice, given the abundance of specialised engineers you can find in prominent tech hubs like Bangalore, India. In this article, we’ve dug into the data to identify the world’s seven most talent-rich software development countries today, which are listed and broken down below.

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Software Offshoring Nearshoring Engineering 81

Intelligent Management Inc.

AUGUST 30, 2024

This week was the official date of publication by Routledge of ‘The Human Constraint: How Business Leaders Can Embed Continuous Innovation, Conflict Resolution and Problem Solving Into Daily Practice’. The author, Angela Montgomery, marks the occasion with this blog post. Why do we bother with books? Without books, our lives are clamped and constricted to what we see around us.

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Banking Research Jobbing Management 64

Everest Group

AUGUST 30, 2024

Learn more about how industries have began investing in personalized Customer Experience (CX) worldwide, including the life sciences commercial sector.

Marketing 130

Marketing Healthcare 130

Zinnov

AUGUST 26, 2024

We’ve all experienced the frustration of using clunky customer service chatbots or receiving irrelevant product recommendations. These everyday experiences highlight a broader challenge faced by businesses: the struggle to keep up with rapidly evolving technology and changing customer expectations. Enterprises across the globe are grappling with the need for Generative AI business transformation to revolutionize their operations.

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Automation Customer Service Sales Marketing 64

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales