Redial
SEPTEMBER 5, 2024
The Business Process Outsourcing (BPO) industry is one of the fastest-growing sectors globally, but it’s often misunderstood. Let’s clear up some common myths and truths. Myths BPO is only about cost-cutting Many think that BPO is only about reducing expenses by outsourcing labor. While cost-effectiveness is a factor, BPO also focuses on efficiency, quality, and service innovation.
The Global Small Business Blog
SEPTEMBER 5, 2024
©iStock/Wirestock John Yunker – web globalization geek at Byte Level Research and also a prolific author of books, plays and short stories – always does his thorough research and has the answer to the question: What is the world's most multilingual website? He says, "One might assume that tech leaders like Facebook and Google lead the internet in languages.
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The Global Small Business Blog
SEPTEMBER 4, 2024
©iStock/CalypsoArt The United States has benefited from a profound shift in global capital flow, which has boosted the dollar. But why is a strong dollar in America's best interests? Not only does a strong dollar mean that there is a healthy demand for American-made goods and services, but, perhaps more important, it’s also a show of confidence in the U.S. government and financial institutions.
31 West
SEPTEMBER 3, 2024
Setting up an after hours call center can be a great way for an IT development business to provide exceptional customer service and support around the clock. With more businesses operating 24/7, having staff available after normal business hours is becoming increasingly important. An after hours call center allows customers to get assistance during nights, weekends and holidays when regular customer service staff may not be available.
Speaker: Ron Fish, Global Talent Acquisition Executive
As companies rethink global recruiting strategies, nearshore staffing is emerging as a smarter, more strategic alternative to traditional offshoring models. Join this new webinar with industry leader Ron Fish to learn how nearshore models help organizations scale faster, operate more flexibly, and build globally aligned teams—without the common pitfalls and misalignment of offshoring strategies!
The Global Small Business Blog
SEPTEMBER 6, 2024
©iStock/natatravel Roughly one of every four shipping containers passing through India is loaded or unloaded at the Jawaharlal Nehru Port on the west coast of India, on the docks jutting into the Arabian Sea just south of Mumbai. The flow of containers has roughly tripled over the past two decades, reaching the equivalent of 6.4 million 20-foot boxes last year.
Everest Group
SEPTEMBER 2, 2024
Mastercard has chosen India as the launchpad for its Payment Passkey Service, a new way of conducting online transactions, marking a significant step in the global payments landscape. “Mastercard’s decision to introduce its Payment Passkey service first in India is a strategic move that aligns with several key market trends and opportunities,” Pranati Dave , Practice Director at Everest Group, said.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Premier BPO
SEPTEMBER 3, 2024
Most businesses actively seek solutions to leverage data into their operations to gain a competitive advantage. Data literacy and rapid technological change help bring to the fore the relevance of data in business operations and what it means to be a truly data-driven organization. The biggest challenge is drawing actionable insights that drive business value from this sea of data.
The Global Small Business Blog
SEPTEMBER 3, 2024
©iStock/Jacob Wackerhausen From small shops to bold startups, women are trailblazing into entrepreneurship and making things happen on their own terms. But the playing field isn’t quite equal yet. Behind the breakthroughs, female founders still see more doors closed than opened regarding funding and fair chances. The percentage of women who started a business in the last year was 47%, compared to 44% for men.
Everest Group
SEPTEMBER 5, 2024
Live Webinar Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense September 5, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Generative AI (gen AI) is growing in popularity and is rapidly reshaping the cybersecurity landscape with its innovative capabilities. This webinar, drawing from current advancements and Everest Group’s recent research, will provide cybersecurity buyers and service providers with insights into new developments, emerging applications,
Redial
SEPTEMBER 5, 2024
The Business Process Outsourcing (BPO) industry is one of the fastest-growing sectors globally, but its often misunderstood. Lets clear up some common myths and truths. Myths BPO is only about cost-cutting Many think that BPO is only about reducing expenses by outsourcing labor. While cost-effectiveness is a factor, BPO also focuses on efficiency, quality, and service innovation.
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85% of teams are using AI, but only 27% report clear productivity gains. Why? Because most are still stuck in surface-level adoption. In this expert panel, top voices in workplace strategy and remote innovation—Dr. Gleb Tsipursky, Phil Kirschner, Nadia Harris, and Eryn Peters—reveal how leading teams are cutting digital noise, training AI to fit their workflows, and building cultures that embrace change.
31 West
SEPTEMBER 3, 2024
Setting up an after hours support can be a great way for an IT development business to provide exceptional customer service and support around the clock. With more businesses operating 24/7, having staff available after normal business hours is becoming increasingly important. An after hours call center allows customers to get assistance during nights, weekends and holidays when regular customer service staff may not be available.
The Global Small Business Blog
AUGUST 31, 2024
©2024 Laurel J, Delaney. All rights reserved. "Faith consists in believing when it is beyond the power of reason to believe.
McKinsey & Company
SEPTEMBER 4, 2024
While the country’s consumers are increasingly optimistic and expect to spend more, they remain inclined to trade down and reluctant to splurge.
Redial
SEPTEMBER 5, 2024
The Business Process Outsourcing (BPO) industry is one of the fastest-growing sectors globally, but its often misunderstood. Lets clear up some common myths and truths. Myths BPO is only about cost-cutting Many think that BPO is only about reducing expenses by outsourcing labor. While cost-effectiveness is a factor, BPO also focuses on efficiency, quality, and service innovation.
Advertiser: Paycor
Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.
Perficient Digital Transformation
SEPTEMBER 4, 2024
Did you ever feel tense while taking your exams? Or you must have watched the Olympics or other sports events like cricket, football, etc. When you focus on national players during significant events, you can observe stress and anxiety in performing at that level. Similar is the situation of an IT professional during a production deployment call. This moment is crucial because it represents the end of months or years of effort, the results of which will be evaluated by those involved.
Everest Group
SEPTEMBER 3, 2024
In this viewpoint, we explore consumers’ perceptions of gen AI adoption in their customer and contact center experiences.
inDinero
AUGUST 31, 2024
As a business owner, making wise financial decisions is crucial for your company’s growth and sustainability. One often overlooked opportunity for significant tax savings is IRS Section 179. This provision in the tax code can potentially save your business thousands of dollars, particularly when it comes to purchasing equipment and vehicles. Enter IRS Section 179 – your secret weapon in the battle against outdated equipment and high tax bills.
Amzur
SEPTEMBER 3, 2024
Imagine a world where complex applications with thousands of lines of code can be built and deployed at lightning speed. This isn’t fiction; it’s a reality made possible by the emergence of low-code platforms. On the other hand, cloud platforms provide scalable infrastructure and on-demand resources to eliminate upfront investments and time-to-market.
Speaker: Liz Charron
From evolving legislation to shifting workforce expectations, background screening is undergoing major transformation, and HR is in the driver’s seat. With new compliance requirements and growing scrutiny, today’s HR leaders must build programs that are not only audit-ready but outcome-driven. HR Management and Employee Relations Expert, Liz Charron, will delve into how HR teams can navigate the latest legal changes, connect screening to workforce ROI, and embed these practices into the very fab
The Scalers
SEPTEMBER 4, 2024
CTOs, VPs of Engineering, CEOs, and Founders all share a common challenge: finding the right engineering talent to support their organisations’ long-term growth. In other words, they struggle with building resilient tech teams. At The Scalers, we know this firsthand. Over the past 10+ years, we’ve built over 80 tech teams for our partners and had countless conversations with business leaders about their needs.
SEBPO
SEPTEMBER 6, 2024
IAB Connected Commerce Summit: Retail Reimagined Total 0 0 0 0 September 17-18, 2024 Convene 225 Liberty, NYC IAB Connected Commerce Summit: Retail Reimagined If you’re attending the IAB’s second annual Connected Commerce Summit: Retail Reimagined , you’re already ahead of the curve. The retail media landscape is changing faster than ever before, and it’s never been more important to stay knowledgeable and flexible.
Perficient Digital Transformation
SEPTEMBER 6, 2024
What Makes Salesforce a Leader in B2B E-Commerce: Key Takeaways from the Forrester Wave Q2 2024 Michael Affronti , Executive VP & GM of Commerce Cloud at Salesforce, recently expressed his excitement on LinkedIn about Salesforce being named a Leader in the Forrester Wave: Commerce Solutions for B2B, Q2 2024 report. This achievement highlights Salesforce’s reputation as a driving force in the B2B commerce industry, centered around innovative approach, robust platform, and customer-centr
SPD Load
SEPTEMBER 6, 2024
WordPress website expenses do not end with the site launch. Then, you need to keep your web page running smoothly, manage its. The post WordPress Website Maintenance Cost: A Comprehensive Breakdown first appeared on SpdLoad.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Global Help Desk Services
SEPTEMBER 3, 2024
You’ve decided an outsourced help desk is your best option. Great! Now what? Well, now it’s time to choose the type of IT help desk you need. And here’s the rub: it might not be as straightforward as you think. It can be hard to tell at first if the company you’re interested in is a boutique help desk provider, a managed service provider, or a large enterprise solution.
Globalization Partners
SEPTEMBER 6, 2024
Many experienced leaders now find themselves taking advantage of the fast and compliant expansion solution an Employer of Record (EOR) provides. By removing the need to set up an entity, companies no longer have to stress about the HR and legal compliance requirements that can complicate the global hiring journey – and that opens up a world of opportunities.
Perficient Digital Transformation
SEPTEMBER 4, 2024
90% of Fortune 500 companies use Salesforce as their Customer Relations Management tool. I have ingested data from Salesforce into almost every database using almost every ETL tool. Every integration tool out there has a Salesforce connector; Salesforce even owns Mulesoft. The integration always worked, but it was rarely smooth. Its just something that you accepted.
Jonajo Blog
SEPTEMBER 5, 2024
Artificial Intelligence (AI) and Machine Learning (ML) are two terms I hear a lot these days, and it’s easy to see why. These technologies are transforming everything from the way we shop to how businesses operate. But even though they’re often used together, AI and ML aren’t the same thing. Let’s break it down in a way that’s simple and easy to understand.
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Hubstaff’s new report, The AI Productivity Shift, highlights how 3,000+ professionals and 140,000+ users are transforming the way they work with AI. Adoption is high—85% are using AI—and the potential is just beginning. Teams that integrate AI into daily workflows report 77% faster task completion, 70% improved focus, and stronger results across the board.
Metasource
SEPTEMBER 5, 2024
There are many innovative solutions designed to streamline operations and enhance efficiency, but they’re not all created equal. While robotic process automation (RPA) has made significant strides by streamlining repetitive tasks, it’s safe to say it’s not perfect and often falls short when dealing with more complex and dynamic processes.
Capgemini
SEPTEMBER 4, 2024
Sustainable technology: A competitive advantage for businesses Greg Bentham 03 Sept 2024 Facebook Twitter Linkedin The strategic imperative of sustainable technology In today’s fast-paced business environment, sustainable technology isn’t just a nice-to-have – it’s a strategic imperative. As more companies recognize the critical importance of reducing their environmental impact, those who adopt sustainable technology are not only safeguarding the planet but also gaining a significant competitive
Perficient Digital Transformation
SEPTEMBER 6, 2024
Customer experience remains a top priority for organizations worldwide to gain and retain business. Even one unsatisfactory experience can cause customers to turn to a competitor, causing estimated losses of up $1.6 trillion in the United States annually. On the other hand, good omnichannel experiences turn connections into lasting experiences, brands into trusted partners, and customers into life-long advocates.
Zinnov
SEPTEMBER 4, 2024
In this dynamic episode of the Zinnov Podcast’s Business Resilience Series, Pari Natarajan, CEO of Zinnov, sits down with Krithika Bhat, Chief Information Officer at Pure Storage, for a compelling conversation about leadership and resilience. Krithika, a seasoned IT leader with over 20 years of experience, reveals her strategic playbook for thriving in high-growth tech environments.
Advertiser: Paycor
Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.
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