Sat.Aug 31, 2024 - Fri.Sep 06, 2024

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Myths and Truths About the BPO Industry 

Redial

The Business Process Outsourcing (BPO) industry is one of the fastest-growing sectors globally, but it’s often misunderstood. Let’s clear up some common myths and truths. Myths BPO is only about cost-cutting Many think that BPO is only about reducing expenses by outsourcing labor. While cost-effectiveness is a factor, BPO also focuses on efficiency, quality, and service innovation.

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What Is the World's Most Multilingual Website?

The Global Small Business Blog

©iStock/Wirestock John Yunker – web globalization geek at Byte Level Research and also a prolific author of books, plays and short stories – always does his thorough research and has the answer to the question: What is the world's most multilingual website? He says, "One might assume that tech leaders like Facebook and Google lead the internet in languages.

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A Strong Dollar Is Good For the American Economy

The Global Small Business Blog

©iStock/CalypsoArt The United States has benefited from a profound shift in global capital flow, which has boosted the dollar. But why is a strong dollar in America's best interests? Not only does a strong dollar mean that there is a healthy demand for American-made goods and services, but, perhaps more important, it’s also a show of confidence in the U.S. government and financial institutions.

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How To Set Up An After Hours Call Center For Your IT Development Business

31 West

Setting up an after hours call center can be a great way for an IT development business to provide exceptional customer service and support around the clock. With more businesses operating 24/7, having staff available after normal business hours is becoming increasingly important. An after hours call center allows customers to get assistance during nights, weekends and holidays when regular customer service staff may not be available.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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Is India a Legitimate Option for Global Factory Production?

The Global Small Business Blog

©iStock/natatravel Roughly one of every four shipping containers passing through India is loaded or unloaded at the Jawaharlal Nehru Port on the west coast of India, on the docks jutting into the Arabian Sea just south of Mumbai. The flow of containers has roughly tripled over the past two decades, reaching the equivalent of 6.4 million 20-foot boxes last year.

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Production Deployment and its Basics: Known to Many, Followed by Few

Perficient Digital Transformation

Did you ever feel tense while taking your exams? Or you must have watched the Olympics or other sports events like cricket, football, etc. When you focus on national players during significant events, you can observe stress and anxiety in performing at that level. Similar is the situation of an IT professional during a production deployment call. This moment is crucial because it represents the end of months or years of effort, the results of which will be evaluated by those involved.

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Introducing: ‘Transition from outsourcing to offshoring’ — A guide on building resilient tech teams

The Scalers

CTOs, VPs of Engineering, CEOs, and Founders all share a common challenge: finding the right engineering talent to support their organisations’ long-term growth. In other words, they struggle with building resilient tech teams. At The Scalers, we know this firsthand. Over the past 10+ years, we’ve built over 80 tech teams for our partners and had countless conversations with business leaders about their needs.

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Women Entrepreneurs Have the Fastest Growing Businesses in the United States

The Global Small Business Blog

©iStock/Jacob Wackerhausen From small shops to bold startups, women are trailblazing into entrepreneurship and making things happen on their own terms. But the playing field isn’t quite equal yet. Behind the breakthroughs, female founders still see more doors closed than opened regarding funding and fair chances. The percentage of women who started a business in the last year was 47%, compared to 44% for men.

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IAB Connected Commerce Summit: Retail Reimagined

SEBPO

IAB Connected Commerce Summit: Retail Reimagined Total 0 0 0 0 September 17-18, 2024 Convene 225 Liberty, NYC IAB Connected Commerce Summit: Retail Reimagined If you’re attending the IAB’s second annual Connected Commerce Summit: Retail Reimagined , you’re already ahead of the curve. The retail media landscape is changing faster than ever before, and it’s never been more important to stay knowledgeable and flexible.

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How SFCC dominates the market 2024

Perficient Digital Transformation

What Makes Salesforce a Leader in B2B E-Commerce: Key Takeaways from the Forrester Wave Q2 2024 Michael Affronti , Executive VP & GM of Commerce Cloud at Salesforce, recently expressed his excitement on LinkedIn about Salesforce being named a Leader in the Forrester Wave: Commerce Solutions for B2B, Q2 2024 report. This achievement highlights Salesforce’s reputation as a driving force in the B2B commerce industry, centered around innovative approach, robust platform, and customer-centr

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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What’s the Best IT Help Desk for Our Business?

Global Help Desk Services

You’ve decided an outsourced help desk is your best option. Great! Now what? Well, now it’s time to choose the type of IT help desk you need. And here’s the rub: it might not be as straightforward as you think. It can be hard to tell at first if the company you’re interested in is a boutique help desk provider, a managed service provider, or a large enterprise solution.

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Power of Reason to Believe

The Global Small Business Blog

©2024 Laurel J, Delaney. All rights reserved. "Faith consists in believing when it is beyond the power of reason to believe.

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Mastercard Takes on UPI with New Biometric Payment Passkey in India

Everest Group

Mastercard has chosen India as the launchpad for its Payment Passkey Service, a new way of conducting online transactions, marking a significant step in the global payments landscape. “Mastercard’s decision to introduce its Payment Passkey service first in India is a strategic move that aligns with several key market trends and opportunities,” Pranati Dave , Practice Director at Everest Group, said.

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Integrate Salesforce and Databricks

Perficient Digital Transformation

90% of Fortune 500 companies use Salesforce as their Customer Relations Management tool. I have ingested data from Salesforce into almost every database using almost every ETL tool. Every integration tool out there has a Salesforce connector; Salesforce even owns Mulesoft. The integration always worked, but it was rarely smooth. Its just something that you accepted.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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How to Overcome HR Challenges to Drive Rapid Global Growth: A Fireside Chat with Deliverect

Globalization Partners

Many experienced leaders now find themselves taking advantage of the fast and compliant expansion solution an Employer of Record (EOR) provides. By removing the need to set up an entity, companies no longer have to stress about the HR and legal compliance requirements that can complicate the global hiring journey – and that opens up a world of opportunities.

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WordPress Website Maintenance Cost: A Comprehensive Breakdown

SPD Load

WordPress website expenses do not end with the site launch. Then, you need to keep your web page running smoothly, manage its. The post WordPress Website Maintenance Cost: A Comprehensive Breakdown first appeared on SpdLoad.

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Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense | Webinar

Everest Group

Live Webinar Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense September 5, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Generative AI (gen AI) is growing in popularity and is rapidly reshaping the cybersecurity landscape with its innovative capabilities. This webinar, drawing from current advancements and Everest Group’s recent research, will provide cybersecurity buyers and service providers with insights into new developments, emerging applications,

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Perficient Listed as an IT Services Provider for CX in IDC Market Glance

Perficient Digital Transformation

Customer experience remains a top priority for organizations worldwide to gain and retain business. Even one unsatisfactory experience can cause customers to turn to a competitor, causing estimated losses of up $1.6 trillion in the United States annually. On the other hand, good omnichannel experiences turn connections into lasting experiences, brands into trusted partners, and customers into life-long advocates.

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New Report from 3,500+ Employers Confirms Retention is a Top HR Priority in 2024

The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.

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Artificial Intelligence vs. Machine Learning: What’s the Difference?

Jonajo Blog

Artificial Intelligence (AI) and Machine Learning (ML) are two terms I hear a lot these days, and it’s easy to see why. These technologies are transforming everything from the way we shop to how businesses operate. But even though they’re often used together, AI and ML aren’t the same thing. Let’s break it down in a way that’s simple and easy to understand.

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Leveraging Advanced Automation Technologies: Beyond RPA with AI & BPA

Metasource

There are many innovative solutions designed to streamline operations and enhance efficiency, but they’re not all created equal. While robotic process automation (RPA) has made significant strides by streamlining repetitive tasks, it’s safe to say it’s not perfect and often falls short when dealing with more complex and dynamic processes.

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Sustainable technology: A competitive advantage for businesses

Capgemini

Sustainable technology: A competitive advantage for businesses Greg Bentham 03 Sept 2024 Facebook Twitter Linkedin The strategic imperative of sustainable technology In today’s fast-paced business environment, sustainable technology isn’t just a nice-to-have – it’s a strategic imperative. As more companies recognize the critical importance of reducing their environmental impact, those who adopt sustainable technology are not only safeguarding the planet but also gaining a significant competitive

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How SFCC dominates the market 2024

Perficient Digital Transformation

What Makes Salesforce a Leader in B2B E-Commerce: Key Takeaways from the Forrester Wave Q2 2024 Michael Affronti , Executive VP & GM of Commerce Cloud at Salesforce, recently expressed his excitement on LinkedIn about Salesforce being named a Leader in the Forrester Wave: Commerce Solutions for B2B, Q2 2024 report. This achievement highlights Salesforce’s reputation as a driving force in the B2B commerce industry, centered around innovative approach, robust platform, and customer-centr

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The HR Leader’s Survival Guide

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

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Adaptive Leadership, Lasting Impact

Zinnov

In this dynamic episode of the Zinnov Podcast’s Business Resilience Series, Pari Natarajan, CEO of Zinnov, sits down with Krithika Bhat, Chief Information Officer at Pure Storage, for a compelling conversation about leadership and resilience. Krithika, a seasoned IT leader with over 20 years of experience, reveals her strategic playbook for thriving in high-growth tech environments.

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Balancing the Books and Talent: CFOs’ Top Global Hiring Challenge

Globalization Partners

As companies seek workforce opportunities beyond domestic borders, the responsibilities of today’s Chief Financial Officer are evolving rapidly. According to a 2023 McKinsey survey, in fact, over 39% of CFOs consider change management as the most important skill for the future, highlighting a growing need for a multifaceted approach to financial management.

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How to identify and mitigate hidden data security risks | MicroSourcing

Microsourcing

In an era where data is king, a sobering reality looms large: 95% of cybersecurity breaches are caused by human error 1. Even more startling, 68% of breaches involve a non-malicious human element 2 , such as an employee falling victim to a social engineering attack or making an innocent mistake. These statistics paint a clear picture - our greatest vulnerability often lies not in our technology, but in our people and processes.

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Why Managing Product Data In Your ERP Is Not A Good Idea

Perficient Digital Transformation

If you are part of an organization that utilizes an Enterprise Resourcing Planning (ERP) system, then you probably already know the many reasons why it serves as such an essential component for your business. There are more ERP platform options today than ever before, and each system has its own collection of features and capabilities. Generally speaking, they are the work horses for managing and streamlining day-to-day business operations.

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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.

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APAC: How is it Reshaping the Global Business Landscape?

Zinnov

Global businesses today face unprecedented challenges. Political tensions, economic uncertainties, and supply chain disruptions are forcing companies to rethink their strategies. As Europe grapples with energy concerns and political shifts, business leaders are urgently seeking ways to diversify operations, minimize risks, and find new growth opportunities.

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Sustainable Growth Solutions: Why Outsourcing is More Than a Short-Term Fix

NoonDalton

As the global skills shortage reaches new heights, many businesses are grappling with recruitment challenges that show no sign of easing. An overwhelming 75% of companies report difficulty finding qualified talent , and the global skills gap is now at a 16-year peak. Businesses of all sizes are increasingly turning to outsourcing as a strategy to not only fill these gaps but also drive sustainable growth.

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Payroll Automation: What Is It And How Can It Benefit Your Organization?

Paysquare

Payroll Automation What is Payroll Automation? Did you know that on an average payroll accuracy is just 78%? This clearly shows how important it is for businesses to automate their payroll services. Accuracy in payroll processing is essential in not just employee satisfaction but also employee retention, legal and regulatory obligation. This reveals the significance of automation in payroll management services for all businesses.

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EPM Integration Agent On-Premises Installation: Quick and Easy Steps

Perficient Digital Transformation

This is a quick and easy recipe to install the EPM Integration Agent on your on-premises environment. The goal is to showcase how easy the installation can be done. Steps Download EPM Agent installer from your EPM Cloud Instance. On Data Exchange, go to the Actions drop-down menu and click Download Agent Unzip.zip file on your on-premises server.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr