31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ?

Service 130

Service Outsourcing Automation Flexibility 130

Groove Technology

NOVEMBER 24, 2023

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Perficient Digital Transformation

FEBRUARY 16, 2023

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end.

Service 111

Service Out-Tasking Automation Banking 111

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Everest Group

MAY 24, 2024

How will the EU AI Act impact the financial services sector, and how should enterprises and service providers structure their compliance activities? In recent years, the rapid advancements in artificial intelligence — in particular, generative AI — have revolutionized various sectors, including financial services.

Service 64

Service Risk Management Risk Management Cybersecurity 64

Magellan Solutions

MAY 8, 2024

AreGet ready to have your mind blown by IT services examples! Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth. They’re not just for tech giants anymore; businesses of all sizes can maximize these advanced services to stay ahead of the curve. And the best part?

Service 52

Service Cybersecurity Robotics Process Automation Inventory Management 52

31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. The self-service portal of ServiceNow is for users having simple issues, like forgotten passwords or asset upgrades. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

SEPTEMBER 12, 2022

This article will guide you through: What is Vendor Management System (VMS). Benefits Offered by Vendor Management System. What is Managed Service Provider (MSP). Benefits Offered by Managed Service Provider. Vendor Management System (VMS). Some core features of a VMS are: Vendor management.

Managed Services 130

Managed Services Outsourcing Automation Flexibility 130

31 West

SEPTEMBER 8, 2022

Evaluating the Managed service provider is a worthwhile solution to combine your business condition with the outsourced services. The KPIs for a company or project are vital when you want to meet the pre-set business goals. If you want to evaluate a managed service provider, there are several ways.

Managed Services 130

Managed Services Automation Call Center Outsourcing 130

Simplr

DECEMBER 12, 2022

The Quick Service Restaurant (QSR) and Fast Casual Restaurant industries have been completely transformed in the past three years– from the ordering experience to the way food arrives on our plates. At the end of the day, this is what matters in CX (particularly for automation), and is a major driver of customer satisfaction.

Service 98

Service Customer Service Reduced Costs Research 98

IBM Services

JANUARY 26, 2024

Let’s draw a comparison between Hybrid Cloud Mesh and a typical service mesh to better understand the nuances of these essential components in the realm of modern enterprise connectivity. Before we delve into the comparison, let’s briefly revisit the concept of Hybrid Cloud Mesh and a typical service mesh.

Service 64

Service Engineering Automation Administrative 64

31 West

APRIL 16, 2021

Many people refer help desk and service desk to be the same and others feel it to be different. You can throw a question at us asking “Does it matter if you use the term help desk or service desk to describe IT support?” What is Service Desk? It manages incident and service requests and handles communication with users.

Call Center 130

Call Center Service Customer Support Sales 130

31 West

APRIL 16, 2024

From sales tracking to lead generation to customer management to other core business operations, HubSpot organizes everything in a single centralized platform. HubSpot works for all – be it a help desk company offering after hours call handling service or a small retail store that wants a robust CRM solution.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

IBM Services

APRIL 22, 2024

There are several key characteristics of a deployable architecture, which include: Automation : Deployable architecture often relies on automation tools and processes to manage deployment process. This allows for easier management and reduces the risk of dependencies causing deployment issues.

Regulations 66

Regulations Automation Design Retail 66

Offshore India Data Entry

FEBRUARY 29, 2024

To ease this documentation burden, many legal firms are turning to legal data entry outsourcing service providers. Additionally, outsourcing gives legal firms back time for more strategic initiatives, higher-value services, and expanded service offerings. Rigorous protocols and automated workflows prevent common oversights.

Data Entry 105

Data Entry Outsourcing BPO Offshoring 105

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Zinnov

NOVEMBER 15, 2021

by Nischay Mittal, Principal & Global Head — Automation/AI, Zinnov; Dushan Garg, Engagement Manager, Zinnov; Shreya Ghose, Marketing, Zinnov. What is Hyper Intelligent Automation. Types of underlying technology areas within Hyper Intelligent Automation. Benefits of Hyper Intelligent Automation. Process Mapping.

Automation 52

Automation Robotics Process Automation Supply Chain Management Administrative 52

Neo Group

JUNE 5, 2023

Global Outsourcing Advisory, Data Governance, Risk Management Services | Neo Group

Advisory 40

Advisory Global Outsourcing Risk Management Risk Management 40

Paysquare

MAY 24, 2024

Streamline Your Processes Streamlining your operations is one of the best methods to enhance your payroll management system. You can lower the likelihood of errors and save time and effort by automating tasks and standardizing procedures. Prioritize Data Security Data security should be taken very seriously while managing payroll.

Payroll 52

Payroll Efficiency Management Regulations 52

IBM Services

APRIL 4, 2024

In a report from Technavio (link resides outside ibm.com), the private cloud services market size is estimated to grow at a CAGR of 26.71% between 2023 and 2028, and it is forecast to increase by USD 619.08 An organization can maintain sole responsibility for operating a private cloud, including its maintenance and overall management.

Software 98

Software Out-Tasking Regulations Government 98

Paysquare

JULY 10, 2023

Navigating the intricacies of payroll management services and abiding by complex regulatory requirements can be daunting for any business. This is where a payroll related statutory compliance service provider steps in – to handle the complexities and ensure compliance with statutory obligations.

Payroll 52

Payroll Service Regulations Right-Sizing 52

31 West

DECEMBER 19, 2022

ITIL 4 has come up with a group of management practices for IT service providers to achieve their targeted goals. This version of ITIL has included automation and data management practice in its infrastructure along with IT service management. Problem Management. Service Desk.

Right-Sizing 130

Right-Sizing Outsourcing Managed Services Service 130

31 West

DECEMBER 1, 2022

Add to this the ever-changing customers’ needs, and you’ll know why automation has become a priority for all businesses. Thankfully, the transition to a digital workflow has become a lot easier with cloud-based IT management platforms like ServiceNow. ServiceNow has applications and modules that go beyond IT services.

Finance 130

Finance Risk Management Risk Management Software 130

Perficient Digital Transformation

FEBRUARY 23, 2023

To meet clinical, business, and evolving consumer needs, healthcare providers are focused on care delivery that enables innovation in patient engagement, data and analytics, and virtual care. We believe that Perficient is uniquely positioned to deliver Salesforce platforms and services to our clients.

Healthcare 128

Healthcare Analytics Manufacturing Efficiency 128

IBM Services

NOVEMBER 8, 2023

It is with immense gratitude that I thank Ken for his leadership not only across IBM Power, but for his service to IBM in various roles spanning IP, strategy and software during his distinguished IBM career. I am excited to announce, therefore, that a few months ago I took on the role of IBM Power general manager.

Advisory 96

Advisory Banking Automation Design 96

Planergy Software

JULY 21, 2023

Download Free Copy Services Procurement: What Is It and How To Manage It Written by Rob Biedron 15 min read Business Process Management (BPM) Process & Procedures Procurement Download PDF IN THIS ARTICLE What is Services Procurement? What Is The Difference Between Goods and Services Procurement?

Management 52

Management Service Strategic Sourcing Supply Chain Management 52

31 West

JUNE 29, 2023

Here are some of the top benefits: Flexibility and Scalability Cost-Effectiveness Faster Recovery Time Simplified Testing and Compliance Geographic Redundancy Ease of Management Enhanced Security Measures Automated Protection 1. This shift reduces costs and makes budgeting and prediction more manageable for businesses.

Right-Sizing 130

Right-Sizing Flexibility Automation Efficiency 130

Everest Group

MAY 24, 2024

The wealth management industry has evolved over the years, transitioning from reputation-driven models to technology-led advisory services. Enterprises wanted to serve this new segment better in a cost-effective model that could help them meet their margin targets as well. Get in touch to discuss further.

Advisory 59

Advisory Management Banking Infrastructure Costs 59

31 West

APRIL 17, 2023

Are you looking to offer cybersecurity services as an MSP? If yes, the Cybersecurity Management service by ConnectWise can be of help. The company offers quick launch services that can help you build or expand your cybersecurity practice. What Services Does Connectwise Cybersecurity Management Offer?

Cybersecurity 130

Cybersecurity Event Management Reduced Costs Out-Tasking 130

Hyland

JULY 19, 2022

You’ve tackled storing and managing your content – now learn about all the ways you can unlock its value by harnessing the power of content services capabilities. Explore toolsets for automation, innovation and transformation, as well as opportunities to further partner with Hyland to meet your business objectives.

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

Offshore India Data Entry

APRIL 19, 2024

Outsourcing services can be broadly categorized into two main types: 1. Examples include payroll management, data entry, and accounting services. Front-Office Outsourcing: Front-office BPO involves customer-related services, such as marketing or tech support.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

TMS

FEBRUARY 22, 2023

Wanna see the top IT outsourcing services companies in Eastern Europe? A key way to meet those challenges is through IT outsourcing service companies. A key way to meet those challenges is through IT outsourcing service companies. Choosing the right IT outsourcing services companies for your needs is challenging.

IT Outsourcing 52

IT Outsourcing Outsourcing Service E-Commerce 52

Everest Group

JANUARY 22, 2024

Bringing together HPE’s expertise in servers, storage, and edge computing with Juniper’s leadership in networking and security solutions can create a hybrid IT management powerhouse. This could culminate in an as-a-service infrastructure stack that can compete (theoretically) with the public clouds.

Automation 64

Automation Marketing Flexibility Sales 64

IBM Services

MARCH 20, 2024

Most of us take for granted the countless ways public cloud-related services—social media sites (Instagram), video streaming services (Netflix), web-based email applications (Gmail), and more—permeate our lives. A public cloud is a type of cloud computing in which a third-party service provider (e.g.,

E-Commerce 95

E-Commerce Software Analytics Finance 95

Perficient Digital Transformation

FEBRUARY 14, 2023

Unlocking the Potential of Cloud Technology Economic headwinds, geopolitical and supply chain disruptions, a shortage of experienced talent, and a “cloud spend reckoning” are driving organizations to take a “Do More with Less” approach – and cloud technology is the key to meeting these parallel goals.

Government 111

Government Out-Tasking Collaborations Cybersecurity 111

IBM Services

SEPTEMBER 14, 2023

As enterprises modernize and migrate workloads to IBM Cloud, they often run into requirements that certain components of their application workloads to run on other cloud service provider networks. —to establish secure and reliable connectivity between the multicloud application components and services.

Regulations 75

Regulations Insurance Administrative Banking 75

IBM Services

APRIL 8, 2024

The new Amazon Relational Database Service (Amazon RDS) for Db2 offering allows customers to migrate their existing, self-managed Db2 databases to the cloud and accelerate strategic modernization initiatives. Future versions of Db2 will be added to the service as they become available.   Scalability 5. . 

Analytics 74

Analytics Automation Management Engineering 74