Perficient Digital Transformation

MARCH 8, 2022

The medical information (MI) call center is part of a complex pharmacovigilance system. Whether it’s for a patient/consumer question or for a health care provider, the call center in Pharma requires patience, good training, and current drug information. Is it omni-channel capable, flexible, scalable? Sample Roadmap.

Call Center 69

Call Center Data Entry Automation Flexibility 69

Automation Anywhere

APRIL 16, 2021

Everyone knows that automation takes productivity to the next level. It's also apparent there are plenty of options of automation technology available. What is not so obvious is identifying which technology to use to get the maximum benefit from automation, especially for knowledge workers.

Automation 98

Automation Manufacturing Flexibility Collaborations 98

Perficient Digital Transformation

MAY 3, 2023

Pic Courtesy: Trailhead OmniStudio, constructed on the Salesforce platform, has high levels of flexibility and can be modified to cater to the unique demands of businesses operating in different industries. OmniStudio also provides various automation tools that enable businesses to simplify their processes and decrease manual errors.

Automation 69

Automation Flexibility Out-Tasking Sourcing 69

Automation Anywhere

NOVEMBER 11, 2020

Today, contact centers rely on various tools and services such as customer relationship management (CRM) platforms, unified communication technologies, and advanced forms of front office automation to meet the growing demands of their customers.

Automation 98

Automation E-Commerce Data Entry Robotics Process Automation 98

Perficient Digital Transformation

NOVEMBER 9, 2023

This is where mobile QA automation steps in, offering a powerful solution to streamline testing processes, improve efficiency, and enhance overall product quality. We’re sitting down with two of Perficient’s mobile QA automation experts to discuss how to answer your frequently asked questions about getting started with QA automation.

Automation 52

Automation Redistribution Sourcing Design 52

31 West

APRIL 21, 2024

To help you make an informed decision, we have curated this Zendesk vs Freshdesk comparison guide with the highlights of each platform. You can use its reporting and analytics tools to collect information about your customers’ engagement on your platform, their satisfaction score, and their overall experience with your company.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Perficient Digital Transformation

APRIL 17, 2024

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service.

E-Commerce 105

E-Commerce Data Entry Automation Robotics Process Automation 105

Automation Anywhere

FEBRUARY 22, 2021

Within a few short weeks, the scalability, resilience, flexibility, and accessibility of cloud looked a lot more attractive, as banks sought to manage uncertainty and pivot to a different operating model.” Moving up Why is cloud automation rising to the forefront in banking? Flexibility. Data sets can be combined in one place.

Banking 98

Banking Automation Robotics Process Automation Flexibility 98

Automation Anywhere

MARCH 4, 2021

Recent industry disruptions have given new impetus to implementing automation as part of digital transformation. With an uncertain forecast over the next few years, healthcare organizations have urgently prioritized automating manual, low-value work. This efficiency through automation saves time and increases throughput.

Healthcare 96

Healthcare Automation Out-Tasking Data Entry 96

Capgemini

OCTOBER 6, 2023

The fundamentals of setting up and measuring an automation program Robert Kennedy Oct 04, 2023 Facebook Twitter Linkedin The governance framework for implementing an enterprise-level automation program needs to be comprehensive, flexible, and robust – with clear visibility on targets and progress on achieving them.

Automation 52

Automation Government Software Flexibility 52

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Balbelforce

MAY 19, 2022

While human agents can be extremely efficient, they’ll never beat the machine for tasks that can be easily automated. It won’t take your agents that long to pull up their information, dial the respective number and wait for an answer. It’s hard to imagine a modern outbound call center without an automated calling service.

Automation 52

Automation Call Center Service Sales 52

Frevvo

SEPTEMBER 7, 2021

You can free up your technology department to focus on their skilled work rather than mind-numbing admin tasks by automating your IT processes. But what parts of the IT workflow can you automate? Click the links below to head straight to the section which interests you most: What’s IT Process Automation?

Automation 52

Automation Out-Tasking Data Entry Administrative 52

IBM Services

FEBRUARY 28, 2024

Here are four smart technologies modernizing strategic sourcing processes today: Automation Business process automation (also considered a type of business process outsourcing ) is pervasive across industries, minimizing manual tasks in accounting, human resources, IT and more. Blockchain Information is an invaluable business asset.

Sourcing 104

Sourcing Supply Chain Management Strategic Sourcing Automation 104

Groove Technology

MAY 14, 2023

Its Anypoint Platform enables organizations to integrate their systems, services, and APIs in a flexible, scalable, and secure manner. It allows companies to build integrated solutions that can automate business processes, improve customer experiences, and increase operational efficiency. What is MuleSoft? What is the use of MuleSoft?

Sourcing 130

Sourcing Flexibility Reduced Costs Automation 130

Amzur

APRIL 23, 2024

If you want to explore the full extent of this flexibility, you could consider working with experienced NetSuite consultants. By tailoring workflows and automating tasks to match how your company actually works, you get rid of extra steps, cut down on manual data entry, and reduce the chance of mistakes. NetSuite customization was key.

E-Commerce 101

E-Commerce Out-Tasking Inventory Management Data Entry 101

Magellan Solutions

JUNE 3, 2021

However, there’s still some risks when going to a fully automated service. Let’s take a look at some benefits when having a live agent vs setting up an automated order taking process. Having just an automated service feels like you’re just getting an order without processing it. Automated Telephone Order Taking Process.

Call Center 52

Call Center Automation Service BPO 52

31 West

JANUARY 30, 2023

The article will compare the two software on the basis of deployment, integration, pricing flexibility, support, and reviews, among others. It uses AI and bots to present information in an easy-to-understand format. For example, with IT workflows, you can automate business operations and manage them from a unified IT platform.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

IBM Services

FEBRUARY 8, 2024

As the line between employees’ personal and professional lives becomes more blurred than ever, employees expect a more flexible and empathetic workplace that takes their full selves into account. Infusing AI and automation into every process frees up employees to focus on what is important to them as individuals.

Flexibility 95

Flexibility Automation Collaborations Accounting 95

Perficient Digital Transformation

SEPTEMBER 21, 2022

Let’s use a step-by-step solution to automate the process of exporting larger log groups to an S3 bucket using a Lambda instance to direct CloudWatch event-based traffic. Under Basic Information, we need to provide: Function name. For more information on how Perficient can help you get the most out of Amazon Lex, please?

Automation 64

Automation Accounting Service Out-Tasking 64

31 West

FEBRUARY 16, 2023

As businesses are increasingly opting for digital transformation , they also need improved business management, fast processes, flexibility, and good returns. It allows universal and easy on-demand access to shared resources through flexible cloud services. Cloud technology had a $543 billion market in 2021.

Flexibility 130

Flexibility Analytics Outsourcing Automation 130

31 West

JUNE 29, 2023

Here are some of the top benefits: Flexibility and Scalability Cost-Effectiveness Faster Recovery Time Simplified Testing and Compliance Geographic Redundancy Ease of Management Enhanced Security Measures Automated Protection 1. The flexibility aspect shines exceptionally bright during disaster scenarios.

Right-Sizing 130

Right-Sizing Flexibility Automation Efficiency 130

IBM Services

JANUARY 29, 2024

AI offers insights and the ability to automate capabilities intelligently. Containerization gives you greater flexibility and growth potential in deploying applications in any hybrid cloud environment that you can envision (and need). Use data and automated precision to produce results What is automated precision?

Automation 71

Automation Human Resources Flexibility Design 71

SEBPO

JANUARY 31, 2024

BLOG Cracking the Code: How Outsourcing Transforms Data Solutions January 31, 2024 Data is the key to unlocking valuable insights, driving innovation, correcting costly errors, and making informed decisions that shape the future of your business. For more information on our team, visit our About page. Δ Want more insights?

Outsourcing 98

Outsourcing Out-Tasking Efficiency Flexibility 98

31 West

FEBRUARY 3, 2023

Jira lets you implement ITSM solutions with templates offering you the flexibility to scale as needed. Autotask is a complete business management IT solution with features like a service desk, automation, and CRM. This lets service agents access relevant and critical information and respond to issues better. Jira: What is it?

Customer Support 130

Customer Support Software Administrative Automation 130

31 West

JANUARY 12, 2023

Digital transformation of banking requires integrating information technology into all areas of the bank’s services. This meant that banks saw an increased demand for digital processes as information technology didn’t cater to just the youth anymore. Automation processes are likewise playing crucial roles in core banking operations.

Banking 130

Banking Finance Automation Human Resources 130

31 West

MARCH 8, 2023

Hopefully, by the end of this post, you will know new features, updates, interfaces, flexibility, and changes in other core functions of this smart ITSM software. For ServiceNow users, a roadmap serves as the way to get information about the upcoming releases, what the features entail, and how they will affect the company’s workflow.

Right-Sizing 130

Right-Sizing Flexibility Out-Tasking Software 130

Magellan Solutions

AUGUST 4, 2023

AI technologies use data analysis and machine learning algorithms to automate procedures. AI enables users to make well-informed decisions and do jobs faster. We want to give readers the information and insights they need. Virtual assistants can offer pertinent information and ideas by learning about user preferences.

Out-Tasking 98

Out-Tasking Data Entry Time Savings Jobbing 98

Unosquare

FEBRUARY 16, 2024

Imagine them like picky assistants, accepting only specific types of information. It’s like improvising on the fly, offering flexibility but demanding caution. They define the kind of information a variable can hold. When Flexibility Takes Center Stage Think of creating a prototype or experimenting with data.

Flexibility 52

Flexibility Efficiency Administrative Automation 52

IBM Services

APRIL 2, 2024

Among others, IBM® MQ has been recognized as the top messaging broker because of its simplicity of use, flexibility, scalability, security and many other reasons. They can enable self-service access so users can keep up with relevant events, but they can also add layers of controls to protect sensitive information.

Streamline Operations 64

Streamline Operations Automation Flexibility Administrative 64

Magellan Solutions

JULY 21, 2023

Outsourcing allows businesses to enjoy advantages such as: Specialized expertise Access to the latest technologies Streamlined business processes Cost saving Increased efficiency and productivity Flexibility Focus on core tasks Selecting the right outsourcing partner can help companies improve efficiency and optimize business processes.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Globalization Partners

AUGUST 4, 2022

The office-centered workplace was defined by a lack of flexibility, strict schedules, and endless meetings. Flexibility. In fact, 97 percent of employees claim that flexibility in their jobs has a positive impact on their quality of life and is also a reason to stay longer with an employer. Communication and automation tools.

Global Hiring 111

Global Hiring Payroll Flexibility Automation 111

Perficient Digital Transformation

DECEMBER 12, 2023

This means it can generalize and understand; operate across platforms; and is trained across different types of information, including text, code, audio, image, and video. Last week, Google announced Gemini , its groundbreaking multimodal AI model designed to push the boundaries of performance and versatility in AI technology.

Efficiency 59

Efficiency Automation Sales Design 59

IBM Services

FEBRUARY 26, 2024

Accelerating AI adoption and skills for the telecoms sector The AI skills gap is very real: executives estimate that 40% of their workforce will need to reskill as a result of implementing AI and automation over the next three years. The telecom industry is no exception.

Automation 102

Automation Retail Banking Efficiency 102

IBM Services

OCTOBER 9, 2023

Artificial intelligence (AI) can help usher in a new era of human resource management, where data analytics, machine learning and automation can work together to save people time and support higher-quality outcomes. Onboarding: AI can make the process of collecting information smoother and more personalized.

Human Resources 73

Human Resources Automation Jobbing Cybersecurity 73

Magellan Solutions

APRIL 22, 2024

Automated Moderation : Artificial intelligence (AI) tools automatically detect and flag inappropriate content. Hybrid Moderation : A combination of human content moderation and automated tools. Magellan Solutions, a leading BPO company, emphasizes the need for flexibility and adaptability to overcome these challenges.

BPO 52

BPO Out-Tasking Call Center Automation 52

Magellan Solutions

JUNE 19, 2023

AI is transforming education through personalized learning, task automation, and increased convenience. It automates repetitive jobs, analyzes data, and enhances human capabilities. AI offers something new by automating repetitive processes and enabling advanced data analytics. This leads to enhanced efficiency and productivity.

Outsourcing 105

Outsourcing Out-Tasking Collaborations Call Center 105