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4 RPA Errors Not to Make in Customer Service Automation

Automation Anywhere

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). That’s due to the old programmer adage, “garbage in, garbage out.” It just speeds them up.

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4 smart technologies modernizing sourcing strategy

IBM Services

Here are four smart technologies modernizing strategic sourcing processes today: Automation Business process automation (also considered a type of business process outsourcing ) is pervasive across industries, minimizing manual tasks in accounting, human resources, IT and more. Try out cognitive intelligence free for 30-days.

Sourcing 102
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Software Outsourcing 101: All about Dedicated Software Development Teams

Groove Technology

In return, the provider of a dedicated development team of engineers will take care of recruitment, HR support, office space, IT infrastructure, and employee perks. Our engineers don’t just take on tasks and write code, they think about value, solutions, and solve real-world problems on a cost-effective basis.

Software 246
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Zendesk vs Freshdesk: Which Is Better In 2024

31 West

It’s known for its robust ticketing system, workflow automation, multiple integrations, reports and analytics, and Zendesk Sell. Let’s check out the features you get with each plan: Free : Freshdesk’s free plan allows you to use its basic features without incurring any fee. Which is Better?

Analytics 130
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5 Tips for Effectively Managing an Outsourcing Software Development

Groove Technology

Outsourcing is a corporate engineering practice in which a third-party vendor is assigned a company task, process, function, or component. This means that even seasoned software engineers will consider seeking outside support from outsourced developers to prevent data breaches and reduce hackers. What is Software Outsourcing?

Software 246
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Data science vs data analytics: Unpacking the differences

IBM Services

Data science is an area of expertise that combines many disciplines such as mathematics, computer science, software engineering and statistics. Data analytics is a task that resides under the data science umbrella and is done to query, interpret and visualize datasets.

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Why Use RPA to Integrate Legacy Systems?

Automation Anywhere

These systems, multiple decades old yet still mission-critical, have no way to automatically transfer data in and out of them. One way around this is to have human employees manually transfer data in and out of these legacy systems. This is where Robotic Process Automation (RPA) comes in.