The Scalers

MAY 24, 2023

Automation also streamlines back-office operations, such as document processing and compliance checks, leading to increased operational efficiency and cost savings. Automation also streamlines back-office operations, such as document processing and compliance checks, leading to increased operational efficiency and cost savings.

Offshoring 60

Offshoring Finance Robotics Process Automation Banking 60

Everest Group

JANUARY 2, 2024

Lending IT Services The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness.

Service 59

Service Finance Banking Flexibility 59

IBM Services

FEBRUARY 26, 2024

Accelerating AI adoption and skills for the telecoms sector The AI skills gap is very real: executives estimate that 40% of their workforce will need to reskill as a result of implementing AI and automation over the next three years. The telecom industry is no exception. We hope you’ll join us at booth #2H20.

Automation 100

Automation Retail Banking Efficiency 100

IBM Services

NOVEMBER 8, 2023

TR9 — announced in October, we listened to feedback from our IBM i Advisory Councils and prioritized advancements in ease of use, productivity, and automation with enhancements to Navigator for i and new additions to SYSTOOLS for automating Db2 for i. Red Hat Ansible Automation Platform components now run natively on IBM Power.

Advisory 96

Advisory Banking Automation Design 96

Automation Anywhere

OCTOBER 1, 2020

We know users have numerous choices when it comes to an automation solution. We’ve learned that our customers don’t hold back when providing honest feedback on their RPA journey with Automation Anywhere. Read the full review on G2 "The best part of the Automation Anywhere platform is the ease of use. Read the full review on G2.

Automation 52

Automation Engineering Banking Analytics 52

IBM Services

DECEMBER 5, 2023

According to IBM’s latest CEO study , industry leaders are increasingly focusing on AI technologies to drive revenue growth, with 42% of retail CEOs surveyed banking on AI technologies like generative AI, deep learning, and machine learning to deliver results over the next three years.

Retail 94

Retail Inventory Management Efficiency Call Center 94

Automation Anywhere

MARCH 25, 2021

The financial services industry has always been an early adopter of technology to enhance the efficiency of operations and customer satisfaction. In the 1960s, banks introduced ATMs. With the new millennium came 24/7 online banking and then mobile banking. In the 1970s, electronic card-based payments arrived.

Service 98

Service Robotics Process Automation Banking Automation 98

IBM Services

NOVEMBER 14, 2023

With flexible consumption-based pricing, it provides on-demand access to z/OS systems, dramatically improving developer productivity by accelerating release cycles on secure, regulated hybrid cloud environments like IBM Cloud Framework for Financial Services (FS Cloud).

Service 99

Service Regulations Automation Banking 99

3Pillar Global

NOVEMBER 28, 2023

As we discussed in part one , banking and financial services consumers expect today’s digital products to be convenient and tailored to their individual needs and preferences. Today’s digital products also allow banks and credit unions to segment customer lists based on topic interest or preference, past transactions, or other factors.

Banking 59

Banking Streamline Operations Service Customer Service 59

Automation Anywhere

JANUARY 5, 2021

It’s called resilience—and we can amplify its effects through Robotic Process Automation (RPA). Lifting our burden of time-consuming manual processes, RPA makes us more flexible. They can boost cost-savings and operational efficiencies. The financial sector requires flexibility to cope with massive new volumes during COVID-19.

Diagnostic Services 98

Diagnostic Services Robotics Process Automation Banking Pharmaceuticals 98

inDinero

OCTOBER 21, 2023

Knowing how to keep track of business expenses is key to visualizing cash flow and maximizing tax deductions, but finding a system that is simultaneously easy, efficient, and accurate is no easy task. Additionally, using an automated bookkeeping solution makes filing taxes at the end of the year considerably less time-consuming.

Accounting 105

Accounting Banking Out-Tasking Right-Sizing 105

Hyland

JULY 5, 2022

What you need to know: Automation has been a feature of banking since the days of punched cards, but there’s significant scope to drive further cross-functional connectivity across most institutions. Traditional marketing DAM software lacks the flexibility and sophistication various companies need to manage the full creative lifecycle.

Robotics Process Automation 72

Robotics Process Automation Sales Automation Human Resources 72

Magellan Solutions

FEBRUARY 5, 2024

Outsourcing offers flexibility in service selection: companies can outsource specific IT functions such as application management, software development, testing, system administration, or technical support. It offers cost efficiency, access to specialized skills, and the flexibility needed to grow in a dynamic global market.

IT Outsourcing 52

IT Outsourcing Outsourcing Offshoring Flexibility 52

IBM Services

FEBRUARY 23, 2024

The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries. These technologies enable systems to interact, learn from interactions, adapt and become more efficient.

Healthcare 102

Healthcare Customer Service Analytics E-Commerce 102

Automation Anywhere

MAY 18, 2021

Robotic Process Automation (RPA) is maturing now to the point where companies want the option of deploying it in the cloud. As IT Central Station members who use Automation Anywhere report, the cloud can be advantageous for RPA because it provides the flexibility and scalability that suit many automation strategies.

Robotics Process Automation 98

Robotics Process Automation Energy & Utilities Finance Automation 98

Magellan Solutions

MAY 19, 2023

BPM increases efficiency and customer satisfaction. Businesses can be more flexible and adaptable to changes and shifting customer needs. LACK OF ARTIFICIAL INTELLIGENCE (AI) AND AUTOMATION Piled up workloads and time-consuming tasks can be challenging. Companies should take advantage of the rise of automation and AI.

BPO 52

BPO Outsourcing Management Out-Tasking 52

Paysquare

MARCH 3, 2024

This approach was time-consuming, had many errors, and lacked the flexibility to accommodate changing employee needs or regulatory requirements. One of the key features of ESS is its ability to streamline administrative tasks by automating routine processes that HR departments generally handle.

Payroll 91

Payroll Management Service Administrative 91

Everest Group

APRIL 3, 2024

Gen AI has recently gained considerable attention in the banking, financial services, and insurance (BFSI) industry. Implementing gen AI can improve the velocity of change, increasing the overall efficiency of existing tasks. Many use cases that go beyond creating or summarizing content are being explored throughout the value chain.

Regulations 69

Regulations Out-Tasking Insurance Cybersecurity 69

31 West

JUNE 30, 2022

Employee expense management is an organized methodology for efficiently implementing an organization’s expense policy. It ensures employees receive their payments timely in an efficient manner. It ensures employees receive their payments timely in an efficient manner. It will directly hit their morale and productivity.

Management 130

Management Finance Customer Support Software 130

Hyland

SEPTEMBER 6, 2022

Our growth in Poland further allows us to empower organizations with the most flexible, extensible and configurable cloud content services platform on the planet,” said Jeremy Nass , Hyland’s country manager for Poland. The building features fantastic views of the city, with all outside walls featuring floor-to-ceiling windows.

Banking 52

Banking Insurance Sourcing Collaborations 52

Magellan Solutions

NOVEMBER 7, 2023

This can lead to increased efficiency, cost savings, and improved quality of work. Outsourcing to a call center not only helps them with software development and customer service but it assists them in becoming flexible in their operations, especially during product launches and updates where they experience a peak in inbound calls.

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

inDinero

SEPTEMBER 1, 2023

Regardless of our bank balances, we will typically continue to grocery shop, buy cosmetics, put fuel in our cars, and buy pet food. Instead, consider flexible staffing options and identify and eliminate any redundancies across the workforce. What industries do best during a recession? Some may even thrive.

Reduced Overhead 52

Reduced Overhead Accounting Right-Sizing Efficiency 52

IBM Business Partners

AUGUST 2, 2023

Chatbots and the customer service experience As the world shifts to a more fast-paced lifestyle, there is a status quo of fast and efficient customer support services. Chatbots are computer programs that understand customer questions and automate responses to them, simulating human conversation.

Retail 56

Retail Customer Service Banking Healthcare 56

Capgemini

FEBRUARY 22, 2023

JPMC has launched a wealth plan for its over 60 million retail bank customers in the US to provide access to investment advisors. Wealth Management firms have typically responded with cost-efficient models categorized below. New services are fully digital through process re-design and automation of manual handoffs.

Management 52

Management Banking Retail Advisory 52

Automation Anywhere

SEPTEMBER 23, 2021

Your department manages the organization’s global finances with multiple banks, hundreds of bank accounts and vendors. So, you receive financial documents of all kinds on a daily basis such as bank statements, letters of credit (LCs), invoices, and more—lots of documents in different formats from lots of sources.

Banking 75

Banking Analytics Government Finance 75

Paysquare

AUGUST 11, 2023

To efficiently process payroll, an in-depth understanding of tax laws, employee benefits, and related regulations is imperative. By delegating these crucial tasks to professionals in the field of payroll management, businesses can efficiently reduce the administrative workload on their in-house teams.

Payroll 52

Payroll Outsourcing Regulations Administrative 52

NoonDalton

MAY 29, 2023

They bring valuable insights from a portfolio of successful transformation projects and a proven approach to achieving desired outcomes efficiently. These systems can efficiently handle various routine issues, allowing customers to get the help they need without tying up the valuable time of live agents. The best part?

Call Center 52

Call Center Automation Insurance Out-Tasking 52

3Pillar Global

MAY 18, 2023

One example of this is the banking industry. If you think about how often we contact a bank directly, it’s minimal. The Role of Marketing Automation One method for optimizing the customer journey—and, therefore, their experience—is marketing automation. How do they prefer to interact with your brand?

Banking 98

Banking Automation Out-Tasking Marketing 98

Planergy Software

MARCH 27, 2023

How better management in AP can give you better flexibility for cash flow management. Unlike many traditional accounting tools, it does not require you to manually enter your financial data, as it is connected directly to your business’s bank account and credit cards. How AP can improve relationships with your key suppliers.

Banking 52

Banking Finance Accounting Software 52

Everest Group

NOVEMBER 7, 2022

As cloud technology matures, industry-specific solutions are emerging as a leading preference over generic options to deliver efficiency, experience, innovation, and business-enabled growth. Industry cloud offerings in banking and financial services. How to select the right industry cloud for your firm?

Co-Sourcing 52

Co-Sourcing Banking Manufacturing Retail 52

IBM Services

NOVEMBER 9, 2023

And digital experiences define your brand, whether you’re a retailer, a bank, or the Recording Academy,” says Panos A. This work increased the efficiency of the ticketing process by 80 percent. But engaging that membership is a growing challenge in today’s fast-paced digital environment.

Automation 63

Automation Retail Banking Finance 63

Magellan Solutions

JANUARY 24, 2024

With our trained agents, you can avoid missed opportunities and frustrated clients as we handle all customer inquiries efficiently. How do you see this feature aligning with our commitment to enhancing the customer experience and efficiency in our operations? It gives you the flexibility and efficiency you crave.

Customer Service 52

Customer Service Service Efficiency Banking 52

IBM Services

OCTOBER 16, 2023

One bank using a watsonx Assistant system for customer service found the chatbot answered 96% of all customer questions correctly, quickly, consistently, and in multiple languages. For instance, email management automation tools such as Levity use ML to identify and categorize emails as they come in using text classification algorithms.

Banking 51

Banking E-Commerce Cybersecurity Engineering 51

Planergy Software

AUGUST 25, 2022

How better management in AP can give you better flexibility for cash flow management. AP Automation Digital Transformation Management & Leadership. Improved efficiencies Touchless transactions and the use of blockchain will automate much of the manual processes that create logjams in a business. Download Free Copy.

Finance 52

Finance Robotics Process Automation Out-Tasking Banking 52

Planergy Software

OCTOBER 17, 2023

Helping organizations spend smarter and more efficiently by automating purchasing and invoice processing. You’ll need to take steps to establish credit for your LLC, starting with setting up a separate business entity, opening a business bank account, and getting an Employer Identification Number (EIN) from the IRS.

Accounting 52

Accounting Finance Banking Strategic Sourcing 52

Planergy Software

JANUARY 21, 2022

How better management in AP can give you better flexibility for cash flow management. The accounting process was never designed for efficiency. This connectivity automatically updates your accounts daily, such as reducing your bank balance when a bill has been paid or increasing the balance when a deposit has been received.

Accounting 52

Accounting Finance Banking Manufacturing 52

IBM Business Partners

JUNE 23, 2023

Although interest rates have increased at an unprecedented rate over the past year due to efforts by central banks to curb inflation, insurers are locked into low-yielding investments, and it will take several years for their investment yields to improve. Private equity has entered this market and set up consolidator subsidiaries.

Insurance 62

Insurance Administrative Right-Sizing Automation 62