Go4Customer

JULY 14, 2023

"Data is the new oil, and analytics is the combustion engine that drives its value." " - Peter Sondergaard Imagine a bustling call center in India, where diligent agents equipped with cutting-edge technology handle customer queries with utmost efficiency. In this blog, we delve in.

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Analytics BPO Call Center Business Process Outsourcing 74

IBM Services

SEPTEMBER 7, 2023

This is where harnessing artificial intelligence (AI) and data analytics can help. Companies that harness AI and data analytics can also make clean energy more viable overall by increasing their cost competitiveness over legacy energy sources. The latter can also help drive efficiency by lowering end-user energy use.

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IBM Services

SEPTEMBER 19, 2023

Though you may encounter the terms “data science” and “data analytics” being used interchangeably in conversations or online, they refer to two distinctly different concepts. Meanwhile, data analytics is the act of examining datasets to extract value and find answers to specific questions.

Analytics 81

Analytics Out-Tasking Engineering Healthcare 81

Perficient Digital Transformation

MARCH 14, 2023

Blog Series Recap We have put together a blog series building off the webinar and going more in-depth about Perficient’s Healthy Lakehouse solution. Blog Series Recap We have put together a blog series building off the webinar and going more in-depth about Perficient’s Healthy Lakehouse solution.

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Healthcare Analytics Design Government 64

Zinnov

FEBRUARY 27, 2024

Fast-forward through the Social, Mobile, Analytics, and Cloud (SMAC) revolution, it was followed by the first wave of Intelligent Automation, one that metamorphosed businesses from the shackles of manual tedium to digital agility. There was a time when manual labor and paper-based systems were the heartbeat of every Enterprise.

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Perficient Digital Transformation

NOVEMBER 1, 2023

It is essential to have the proper tools in place in order to track and monitor data analytics efficiently. We’ll walk you through installing Omnibug for analytics testing using the Chrome browser step-by-step in this blog. Why Use Omnibug for Analytics Testing? We can easily download and install Omnibug.

Analytics 52

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Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. Reach out to us to discuss AI and D&A in customer experience further.

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Perficient Digital Transformation

JUNE 13, 2023

Introduction In today’s competitive business landscape, sales teams face numerous challenges in maximizing their efficiency and productivity. One such powerful solution is Coveo for Salesforce, an innovative tool that revolutionizes sales efficiency and empowers sales teams to achieve remarkable results.

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The Hackett Group

DECEMBER 10, 2021

Industrialized Data & Analytics. Some have even spun off data and analytics as a business services function, headed by a chief data officer. They are also making major investments in developing and hiring staff with data science and analytics skills to extract and apply all potential value. Reap the Rewards.

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Everest Group

NOVEMBER 3, 2022

In this blog, we will explore the potential benefits for carriers of unlocking data in the insurance value chain. For example, embedding data and analytics and Artificial Intelligence and Machine Learning (AI/ML) models within the claims workflow can enable zero-touch insurance claims transactions. Source, Everest Group.

Insurance 98

Insurance Analytics Sourcing Efficiency 98

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins.

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Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. This shift has made it essential for enterprises to adopt an efficient channel management system.

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Everest Group

MAY 22, 2024

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 69

Robotics Process Automation Right-Sizing Sourcing Call Center 69

Perficient Digital Transformation

APRIL 2, 2023

Alteryx: A Comprehensive Overview Alteryx is a leading data analytics platform that helps businesses and organizations of all sizes to turn raw data into actionable insights. This comprehensive platform includes data preparation, blending, and analytics capabilities, along with tools for data governance, collaboration, and automation.

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Everest Group

DECEMBER 7, 2023

Note, this blog is part of Everest Group’s continued coverage of COP28. Navigating COP28: Insights On The Evolving Landscape Of Sustainability | Blog – Everest Group (everestgrp.com) COP28 marks a crucial moment for discussions on moving from fossil fuels to renewables.

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UnaTerra

AUGUST 29, 2023

With it you can streamline your processes, reduce risks and improve efficiency across the board. It’s also pretty […] The post How International Payroll Enhances Data Analytics appeared first on Cintra Global. However… Your global payroll data is an absolute treasure trove that will bring you a wealth of actionable insights.

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Mattsen Kumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend. It adds value to traditional call center methods and makes the process more efficient.

Analytics 52

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Everest Group

JULY 28, 2023

Life Sciences Clinical Data and Analytics (D&A) Platforms PEAK Matrix® Assessment The pandemic accelerated the need to extract value from data as it led to a substantial increase in data generation from various clinical sources, characterized by high veracity, variety, and volume.

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Everest Group

AUGUST 25, 2023

Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time. The survey revealed that the majority of respondents believe that GAI will have the greatest impact on spend analytics and cost optimization.

Analytics 52

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Mercans

MAY 18, 2023

How Payroll Companies Should Leverage It Introduction In the era of data-driven decision-making, businesses across all industries are recognizing the immense value of analytics. Payroll data analytics, in particular, offers a wealth of insights that can revolutionize the way payroll companies operate.

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Everest Group

JANUARY 22, 2024

In this blog, explore examples of early generative AI adoption and learn about the benefits and challenges of this game-changing technology. As contact centers shift their main focus from improving efficiency to creating impactful customer experience , generative AI is leading the charge in this new direction.

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Hyland

OCTOBER 31, 2022

The increase in current and potential claims has highlighted the need for efficient claims handling and, ultimately, reduction in claims leakage. The adage “time is money” is the core of efficient claims handling. Modern digital solutions can enable remote claims resolution and analysis, and in turn produce process efficiency gains.

Efficiency 52

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Everest Group

NOVEMBER 30, 2023

In this blog, we bring you insights from Everest Group’s sustainability analysts on their hopes and expectations for this crucial global event. This US$50 billion+ market also has a profound impact on sustainability beyond operational efficiency.

Supply Chain Management 64

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Everest Group

SEPTEMBER 27, 2023

Cisco’s purchase of Splunk clearly indicates that the convergence of IT operations and data analytics is a priority in today’s digital business landscape. Cisco’s acquisition of Splunk is a clear signal that the integration of IT operations and data analytics is a priority in today’s digital business landscape.

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Obobo

JANUARY 15, 2023

What is Spend Analytics Software? Spend analytics software is one of the best ways to do this. But, what exactly is spend analytics software? Spend analytics software is a tool that businesses use to track and analyze spend data. What is Spend Analytics Software? What are the benefits of Spend Analytics Software?

Analytics 40

Analytics Software Right-Sizing Reduced Costs 40

Obobo

JANUARY 15, 2023

What is Spend Analytics Software? Spend analytics software is one of the best ways to do this. But, what exactly is spend analytics software? Spend analytics software is a tool that businesses use to track and analyze spend data. What is Spend Analytics Software? What are the benefits of Spend Analytics Software?

Analytics 40

Analytics Software Right-Sizing Reduced Costs 40

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. With offerings such as Amazon Aurora, DynamoDB, and RedShift, AWS dominates enterprise adoption trends for cloud-native data platforms and data analytics.

Analytics 59

Analytics Government Research Regulations 59

Everest Group

JULY 13, 2023

Explore GAI’s exciting future in this blog. From our analysis, the following key takeaways emerge: Product Development : GAI’s integration with data, analytics, and customer preferences empowers product development in retail and CPG, propelling innovative and efficient design processes.

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Hyland

SEPTEMBER 9, 2022

This year’s Gartner Data and Analytics Summit brought together more than 5,000 data leaders and over 150 exhibitors from all over the globe. The good news is a few innovative data and analytics firms are embedding document processing engines. For unstructured data the status quo is insufficient. This is a gap.

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31 West

JUNE 1, 2024

Zendesk: A Robust Customer Management Solution One of the most versatile and scalable CRM platforms, Zendesk serves as a cost-efficient and robust customer management portal where you can handle your entire customer base effectively. That’s mainly because of the different range of services that are combined into a single platform.

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Everest Group

FEBRUARY 27, 2024

Generative Artificial Intelligence (gen AI) is emerging as a game-changer in customer experience management (CXM) by offering the potential to personalize customer interactions, enhance operational efficiency, and provide a competitive edge. As enterprises adopt gen AI, third-party providers have an increasingly vital role.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

Everest Group

JUNE 28, 2023

Desktop Infrastructure Transformation (DIT) has emerged as an attractive solution to combat these market disruptions because of its ability to optimize costs, empower users, and enhance IT efficiency. In this blog, we’ll explore how DIT can help the BFSI industry tackle pressing issues.

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Everest Group

JULY 7, 2023

This blog will explore how the insurance industry is driving the sustainable change through technological investments, product innovation, business processes, and disclosures.

Insurance 52

Insurance Analytics Government Risk Management 52

Everest Group

DECEMBER 11, 2023

Our Everest Group team is pleased to share their analysis of positive developments from the first two days of COP28, with a specific focus on the global technology and tech services industries, in this blog. pipelines, gas meters), using satellite monitoring, analytics, and AI.

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Everest Group

MAY 26, 2023

The vast use cases of AI/ML in cybersecurity include proactive threat detection, prevention, intelligence, user and entity behavior analytics (UEBA), anomaly detection, vulnerability management, automated incident investigation and response, and more. With the release of ChatGPT (GPT-3.5/GPT-4),

Cybersecurity 52

Cybersecurity Automation Analytics Healthcare 52

Amzur

JUNE 11, 2024

In this blog, we delve into five incredible capabilities where AI is revolutionizing the roles of CIOs and CTOs, igniting growth, and sparking innovation across industries. This blog will explore the significance of AI-powered data for CIOs and CTOs embarking on a transformation journey. This is where AI-powered data analysis comes in.

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Everest Group

MAY 22, 2023

Generative Artificial Intelligence (GAI) can deliver efficiency and scale in content production, marketing support, and media channels like never seen before while also spurring innovation. Learn about the opportunities and obstacles of Generative AI in marketing in this blog. What will the use of Generative AI in marketing mean?

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