The Global Small Business Blog

APRIL 24, 2024

©iStock/Adrian Vidal This report, " Top Global Artificial Intelligence Markets ," presents a brief overview of top Al global hubs outside the United States. Each country includes an Al ecosystem overview, government incentives and policies, education and research institutions, leading events, and industry groups. The initial markets for this report were selected based on global rankings, the highest number of Al companies concentrated there, venture capital, and related research institutions.

Marketing 219

Marketing Research Government 219

Redial

APRIL 25, 2024

Nearshoring offers businesses proximity and cost savings, access to skilled professionals, streamlined legal compliance, operational flexibility, and enhanced customer satisfaction. These benefits make nearshoring a compelling option for optimizing operations and delivering exceptional customer experiences. Proximity and Cost Savings By outsourcing operations to nearby countries with lower labor costs, businesses can enjoy easier communication, travel, and collaboration while reducing overall ex

Nearshoring 130

Nearshoring BPO Call Center Labor Costs 130

31 West

APRIL 21, 2024

Picture this – you open your email, and it’s flooded with hundreds of customer queries. Each query seems urgent, and the customer wants either a quick reply or an immediate resolution. They also expect after-hours support from your agents. Some are tech-related, while others are general queries from your prospects that can eventually lead to a closed deal.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Amzur

APRIL 23, 2024

Many businesses invest in enterprise resource planning (ERP) software hoping to streamline operations and gain better insight into their data. However, off-the-shelf ERP solutions often force businesses to adapt their processes, leading to inefficiencies, frustrations, and missed opportunities. NetSuite offers a compelling alternative: a highly customizable ERP platform that empowers businesses to tailor the system to their precise needs.

E-Commerce 101

E-Commerce Out-Tasking Inventory Management Data Entry 101

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Perficient Digital Transformation

APRIL 24, 2024

Uncovering the Challenge: Relying on Spreadsheets for Portfolio Analysis A leading wealth and asset management firm recently sought our financial services expertise for a critical challenge. Relying on complex spreadsheets for portfolio analysis, the firm faced operational hurdles due to immense computing demands. The Perficient Approach: Transforming Operations through Strategic Consulting Our team embraced the challenge, conducting a meticulous two-week analysis to uncover the root issue: a cu

Collaborations 87

Collaborations Management Service 87

The Global Small Business Blog

APRIL 19, 2024

Entrepreneurs are among the most dynamic drivers of global economic growth, and women are laying claim to the role in greater numbers than ever. In the U.S., for example, research shows that women-owned businesses are growing at twice the rate of all others. Yet, according to the World Bank, women continue to face enormous obstacles, including powerful social constraints, limited time and a lack of training.

Banking 238

Banking Research Management 238

Offshore India Data Entry

APRIL 19, 2024

Outsourcing has revolutionized the way businesses operate, offering a strategic solution to streamline processes, reduce costs, and boost efficiency. But, is Business Process Outsourcing (BPO) right for your business? With its numerous advantages and disadvantages, it’s crucial to weigh the pros and cons before making a decision. In this comprehensive guide, we’ll explore 20 advantages and disadvantages of BPO, providing you with the valuable insights you need to make an informed cho

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

The Scalers

APRIL 24, 2024

Employees today are looking for more than just a 9-to-5 job. They want to be motivated, appreciated, and enthusiastic about the organisation they work for. In other words, they want to be engaged. According to a 2023 report by communications firm Edelman, 80% of people desire personal empowerment at work , and 71% prioritise making a societal impact.

Jobbing 75

Jobbing Advisory Out-Tasking Engineering 75

Perficient Digital Transformation

APRIL 22, 2024

We’re excited to share some wonderful news with you all! Perficient achieved the Köerber 2023 Evolve Partner Award for New OMS Partner of the Year North America. We see this as a shared achievement, one that wouldn’t be possible without the support of our incredible team and partner Köerber. Recognizing Excellence in the Supply Chain The Evolve Partner Awards have been established to recognize the efforts of Köerber’s partners in key Sales and Customer Success categories, which are related

Sales 83

Sales Collaborations Marketing Order Management 83

The Global Small Business Blog

APRIL 25, 2024

©iStock/SweetBunFactory Saudi Arabia's Vision 2030 transformation has already brought change and growth to the nation's economy and society, with technology, tourism, and sports gaining global attention. Now Saudi Arabia has set its intentions on advanced manufacturing, and one company, Alat (Arabic for "machine"), is taking the lead to make the country a new global center for advanced and sustainable industry.

Manufacturing 176

Manufacturing 176

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

IBM Services

APRIL 22, 2024

This Earth Day, we are calling for action to conserve our scarcest resource: the planet. To drive real change, it’s crucial for individuals, industries, organizations and governments to work together, using data and technology to uncover new opportunities that will help advance sustainability initiatives across the globe. The world is behind on addressing climate change.

Sourcing 85

Sourcing Regulations Government Research 85

Eclaro

APRIL 20, 2024

We are thrilled here in the halls of ECLARO that the full-on NBA playoffs are tipping off (and not just because there are more than a few long-suffering Knicks fans among our ranks). As the games play out, there will be plenty of talk about the secrets and success to building a winning team, how to get the most out of those team members, how to motivate and manage talent.

Management 77

Management 77

Blue Ocean

APRIL 24, 2024

The concept of ESG has had its place in the business world for a couple of decades, but it is only recently that it has become mainstream. One of the more complex aspects of upholding the standards a company values is ensuring its vendors are similarly committed. This holds especially true in the world of outsourced customer service, where your vendor is literally representing your brand and your values.

Outsourcing 59

Outsourcing Right-Sizing Government Nearshoring 59

Perficient Digital Transformation

APRIL 24, 2024

From patient records to medical device telemetry, the volume and diversity of data generated for medical device companies can be staggering. However, harnessing this data to its full potential remains a significant challenge for many. Healthcare organizations, including medical device companies, grapple with dispersed data across various departments and technologies.

Healthcare 59

Healthcare Manufacturing Sourcing Marketing 59

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

The Global Small Business Blog

APRIL 23, 2024

©iStock/NatanaelGinting Zimbabwe-based ZimTrade , a trade information portal, has developed an export program to empower female owned businesses with export knowledge and skills that will help at least 200 women entrepreneurs contribute to significant exports in the region. The program will help women business owners get export ready.

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IBM Services

APRIL 24, 2024

An online retailer always gets users’ explicit consent before sharing customer data with its partners. A navigation app anonymizes activity data before analyzing it for travel trends. A school asks parents to verify their identities before giving out student information. These are just some examples of how organizations support data privacy , the principle that people should have control of their personal data, including who can see it, who can collect it, and how it can be used.

Regulations 71

Regulations Government Accounting Retail 71

Magellan Solutions

APRIL 25, 2024

As your business grows, integrating technology to automate processes becomes essential. The challenge arises if you find it difficult to provide technical support while managing core operations. You may have heard about technical support outsourcing as an option since hiring an in-house support team to handle technical support is associated with significant financial investment that may burden small and medium enterprises (SMEs).

Outsourcing 52

Outsourcing Reduced Overhead BPO Nearshoring 52

Amzur

APRIL 25, 2024

Introduction As intruders and attackers become more intelligent by embracing AI technologies, CIOs are under immense pressure to confront AI-powered cyberattacks to protect their infrastructure and assets. If you’re one among them, it’s time to reassess and strengthen your cybersecurity strategies to ensure the organization’s security and trust. But why?

Cybersecurity 52

Cybersecurity Healthcare Automation Analytics 52

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Management

Perficient Digital Transformation

APRIL 25, 2024

This is a very personal blog for me, but I think it is important to write from the heart. I am a huge believer that each experience we have shapes our lives and our thoughts. A few years back while I was at Global Team Blue, I had the privilege of working with the Ford Dealer Association Funds (FDAF) and that gave me the opportunity to work with Ford clients as well as many of their dealer bodies all over the country.

Manufacturing 52

Manufacturing Marketing 52

The Global Small Business Blog

APRIL 22, 2024

©iStock/Pakin Jarerndee What's affecting me, my clients, my colleagues and other global small business owners: Books, reports, and articles that discuss trends in globalization. The KOF Globalization Index measures the economic, social and political dimensions of globalization. Why our world needs biggest restraint in biggest-ever election year. Quote of the week: "Think about the race of artificial intelligence … think about the geopolitical tension and the threat of fragmentation we will have

Finance 164

Finance 164

IBM Services

APRIL 19, 2024

This blog series discusses the complex tasks energy utility companies face as they shift to holistic grid asset management to manage through the energy transition. Earlier posts in this series addressed the challenges of the energy transition with holistic grid asset management, the integrated asset management platform and data exchange, and merging traditional top-down and bottom-up planning processes.

Management 82

Management Energy & Utilities Cybersecurity Risk Management 82

Everest Group

APRIL 26, 2024

Life sciences enterprises are undergoing a generational shift, transitioning from outdated legacy customer relationship management (CRM) systems to modern Customer Experience Platforms (CXP). Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog.

Pharmaceuticals 64

Pharmaceuticals Analytics Sourcing Healthcare 64

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

Manufacturing

Raya Contact Center

APRIL 19, 2024

Cairo, Egypt, 17th of April 2024: Raya Customer Experience (RCX), a leading BPO company, is pleased to announce the appointment of Alaa ElKhishen as its new Chief Executive Officer (CEO), effective April 2024. ElKhishen brings over three decades of extensive experience in the telecommunications, outsourcing, and technology sectors, along with a proven track record of transformative leadership.

BPO 64

BPO Business Process Outsourcing Outsourcing Administrative 64

Perficient Digital Transformation

APRIL 25, 2024

SUGCON (Sitecore User Group Conference) Europe 2024 was the second SUGCON I’ve attended, with the first just being six months ago in Minneapolis. There are few things that remind me how much I love my job more than being surrounded by the Sitecore Community. I’ve developed real friendships with folks from literally every corner of the world and it’s only once or twice a year we get the whole “Sitecore Family” together.

Engineering 52

Engineering Research Jobbing Efficiency 52

The Global Small Business Blog

APRIL 20, 2024

©2024 Laurel J. Delaney. All rights reserved. "You are like a rainbow of awesome!

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IBM Services

APRIL 24, 2024

Large language models (LLMs) may be the biggest technological breakthrough of the decade. They are also vulnerable to prompt injections , a significant security flaw with no apparent fix. As generative AI applications become increasingly ingrained in enterprise IT environments, organizations must find ways to combat this pernicious cyberattack. While researchers have not yet found a way to completely prevent prompt injections, there are ways of mitigating the risk.

Cybersecurity 63

Cybersecurity Engineering Research Accounting 63

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Everest Group

APRIL 26, 2024

To combat the technology talent shortage and improve project readiness, technology firms are investing in comprehensive initiatives across the talent management value chain, including learning and development platforms, niche partnerships, and other strategies. Explore how Everest Group’s 3A framework can help firms assess, acquire, and activate project-ready talent at scale.

Jobbing 64

Jobbing Sourcing Design Service 64

Airswift

APRIL 24, 2024

Embarking on a new job adventure is often filled with anticipation and aspirations for future achievements. However, you may find yourself pondering the idea of resigning from a recently begun job, whether due to unexpected situations, misaligned expectations, or the sudden allure of a different, more enticing opportunity.

Jobbing 52

Jobbing 52

Perficient Digital Transformation

APRIL 24, 2024

In the bustling environment of transit stations, where countless commuters rush to catch trains or buses, navigating the space can be a challenging task, especially for those with visual impairments or other disabilities. Universal Design, a concept aimed at creating environments accessible to all, emphasizes the importance of incorporating features that cater to diverse needs.

Design 52

Design Out-Tasking 52

The Global Small Business Blog

APRIL 26, 2024

©iStock/Galeanu Mihai International tax laws on e-commerce may change the industry and global trade — perhaps not for the better, resulting in higher consumer prices. E-commerce has enjoyed such a meteoric rise over the past decade that ordering pretty much anything online and receiving it within a few days is now routine for consumers all over the world.

E-Commerce 130

E-Commerce Retail Sales 130

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll