IBM Business Partners

MAY 17, 2024

Optimized: Cloud environments are now working efficiently and every new use case follows the same foundation set forth by the organdization. Everything runs seamlessly and efficiently and all stakeholders are aware of the cloud’s potential to drive business objectives.

Efficiency 97

Efficiency Automation Right-Sizing Government 97

Amzur

APRIL 18, 2024

From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. AI offers powerful solutions to automate complex processes, enhance decision-making with predictive analytics, and streamline IT operations.

Cybersecurity 97

Cybersecurity Out-Tasking Automation Research 97

IBM Services

FEBRUARY 7, 2024

In 2024, sustainability is taking center stage. Companies are investing in renewable energy projects and implementing energy-efficient technologies and practices. The goal is for there to be more nature by 2030 than there is today—which means taking actionable steps in 2024. trillion to the global economy by 2050.

Government 95

Government Software Regulations Sourcing 95

Perficient Digital Transformation

FEBRUARY 26, 2024

How AI and Automation is Changing the Retail Game As the digital landscape continues to evolve, retailers are increasingly turning to AI and automation to gain a competitive edge. Enter AI and automation , two powerful tools that can transform the retail landscape.

Retail 59

Retail Automation Inventory Management Reduced Costs 59

Perficient Digital Transformation

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Digitizing functional processes can lead to significant cost savings and efficiency gains.

Insurance 52

Insurance Streamline Operations Analytics Efficiency 52

Perficient Digital Transformation

APRIL 17, 2024

Perficient is pleased to announce we have won the 2024 Appian Partner Impact and Excellence Award for Delivery ! Our global delivery team enables us to deliver tailored Appian solutions that drive efficiency and growth for our clients. said Mwandama Mutanuka, Managing Director, Automation.

Automation 52

Automation Manufacturing Healthcare Efficiency 52

Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. trillion in 2024. If these problems continue, how will BPO companies maintain their competitive advantage in 2024? The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

Everest Group

MARCH 18, 2024

Additionally, they are exploring flexible and cost-efficient delivery models by expanding delivery to talent-rich regions and using AI and automation for productivity. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 59

Marketing Service Insurance Finance 59

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 69

Retail E-Commerce Service Sourcing 69

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. 2024 has ushered in an exciting new chapter of transformation. Discover five key trends that will impact the CXM industry going forward by reading on, or get in touch.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Everest Group

MARCH 11, 2024

These enterprises primarily focus on personalizing customer experience, streamlining supply chains, and emphasizing digital commerce using technologies such as AI/ML, cloud, IoT, and automation. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 59

Service Retail Manufacturing Banking 59

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 115

Automation Software Government Research 115

V-Soft Consulting

MARCH 8, 2024

The Value of Robotic Process Automation Robotic Process Automation ( RPA ) helps automate processes, allowing early adopters in service delivery and GBS (Global Business Services) to achieve cost efficiencies and create more nimble and competitive businesses.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Efficiency 52

The Hackett Group

FEBRUARY 13, 2024

Finance leaders will also need to do more with less operationally in 2024 because they expect to see a 5% increase in finance workloads and a slight decrease in staffing and operating budget, The Hackett Group ® found. Digital transformation remains a top five priority for finance in 2024, the research found.

Finance 59

Finance Reduced Costs Robotics Process Automation Research 59

Metasource

DECEMBER 21, 2023

A new year is upon us, and the pressure is on organizations to streamline processes and drive efficiency across departments. According to a recent report , companies are expected to prioritize automation in 2024 in order to minimize mundane tasks and, therefore, increase productivity.

Automation 52

Automation Efficiency 52

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 52

Automation Healthcare Robotics Process Automation Retail 52

IBM Services

JANUARY 16, 2024

The start of 2024 brings forth many questions as to what we can expect in the year ahead, especially in the financial services industry, where technological advances have skyrocketed and added complexities to an already turbulent landscape. An investment in the tools and infrastructure to combat such threats is likely to occur in 2024.

Service 51

Service Banking Risk Management Risk Management 51

Perficient Digital Transformation

DECEMBER 12, 2023

Gemini is available in three versions: Gemini Ultra: The largest and most capable for complex tasks Gemini Pro: Ideal for scaling across a wide range of tasks Gemini Nano: The most efficient for on-device tasks What Sets Gemini Apart? Contact us to learn more about Perficient’s AI expertise , and multicloud capabilities.

Efficiency 59

Efficiency Automation Sales Design 59

Perficient Digital Transformation

MARCH 19, 2024

Our experts are closely monitoring nine healthcare trends that are shaping industry leaders’ strategies in 2024. Recommended Approach : Given the tight operating margins many HCOs face, leaders must strike the right balance balance of effectiveness and cost-efficiency. Be sure to also consider your software supply chain security.

Healthcare 52

Healthcare Insurance Cybersecurity Collaborations 52

Everest Group

DECEMBER 8, 2023

The Everest Group 2024 Key Issues Study reveals revenue growth and cost optimization as the top-most business priorities of enterprise executives for the coming year. DALLAS, December 8, 2023 — 2024 will be the year of doing more with less, according to the results of the Everest Group 2024 Key Issues Study of enterprise executives.

Analytics 52

Analytics Cybersecurity Offshoring Research 52

Perficient Digital Transformation

FEBRUARY 1, 2024

The conference will take place on February 11-14, 2024, in Orlando, Florida. Automation and using technology to reduce manual mundane tasks while focusing on primary tasks that reap benefits faster will be what all streams will be focusing on this year. SCOPE is only a few weeks away! Still not registered? Click here ! With Perficient.

Healthcare 59

Healthcare Research Out-Tasking Regulations 59

Premier BPO

FEBRUARY 5, 2024

Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling. In the face of evolving workforce dynamics, outsourcing emerges as a strategic solution for businesses seeking to bridge talent gaps, enhance efficiency, and navigate the complexities of the modern labor market.

Outsourcing 52

Outsourcing Co-Sourcing BPO Reduced Overhead 52

Everest Group

JANUARY 18, 2024

DALLAS, January 18, 2024 — If chief information officers (CIOs) have their way in 2024, expect to see more enterprises making adoption of generative artificial intelligence (gen AI) a strategic priority with an aim to move past small pilots to scaled implementations. is a WBENC-certified woman-owned business.

Research 64

Research Government Retail Healthcare 64

Premier BPO

FEBRUARY 5, 2024

Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling. In the face of evolving workforce dynamics, outsourcing emerges as a strategic solution for businesses seeking to bridge talent gaps, enhance efficiency, and navigate the complexities of the modern labor market. References 1.

Outsourcing 52

Outsourcing Co-Sourcing BPO Reduced Overhead 52

Zinnov

DECEMBER 14, 2022

Process Intelligence: A crucial piece in the Automation Puzzle. Process Intelligence tools aid business analysts in understanding how the processes are carried out and help them evaluate process effectiveness, identify bottlenecks, and identify potential opportunities for automation.

Automation 52

Automation Banking Design Operational Costs 52

Zinnov

DECEMBER 14, 2022

Process Intelligence: A crucial piece in the Automation Puzzle. Process Intelligence tools aid business analysts in understanding how the processes are carried out and help them evaluate process effectiveness, identify bottlenecks, and identify potential opportunities for automation.

Automation 52

Automation Banking Design Operational Costs 52

Perficient Digital Transformation

MARCH 1, 2024

Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners. Digital Enrollment and Onboarding – Simplify and automate the process of enrolling and onboarding new customers. So where do marketing leaders start?

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

SEBPO

JANUARY 31, 2024

BLOG Cracking the Code: How Outsourcing Transforms Data Solutions January 31, 2024 Data is the key to unlocking valuable insights, driving innovation, correcting costly errors, and making informed decisions that shape the future of your business. Δ Want more insights? Check out the rest of our articles here!

Outsourcing 98

Outsourcing Out-Tasking Efficiency Flexibility 98

Automation Anywhere

JULY 15, 2022

million workers since March 2020, and a shortage of 330,000 truckers is forecasted through 2024. Although no easy answers exist, technologies such as Robotic Process Automation (RPA), artificial intelligence (AI), machine learning, and natural language processing (NLP) can help. The shipping industry lost 1.52

Automation 75

Automation Supply Chain Management Inventory Management Shipping & Transportation 75

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. A two-tiered support structure with Level 1 and 2 technicians for efficient resolution and escalation of issues helped to enhance communication.

Outsourcing 96

Outsourcing Co-Sourcing BPO Operational Costs 96

Automation Anywhere

SEPTEMBER 17, 2020

Automation in particular is becoming ubiquitous and key to speedy digitization. One of the most potent levers of transformation today is intelligent automation (IA). Trend 3: Mainstreaming intelligence for automation The market for automation technologies such as RPA is growing at 20% per year and is likely to reach $5 billion by 2024.

Automation 97

Automation Robotics Process Automation Finance Human Resources 97

Amzur

JUNE 7, 2023

As we step into 2023-2024, it becomes crucial for CFOs to stay ahead of the curve by embracing emerging trends and understanding the shifting priorities that will shape the financial landscape. Technology and Automation Technology empowers CFOs with data-driven insights that were previously inaccessible or time-consuming to obtain.

Finance 52

Finance E-Commerce Analytics Risk Management 52

Everest Group

APRIL 11, 2024

Live webinar AI-driven Sourcing: Discover the Best-in-Class Features in Autonomous Sourcing Tools April 11, 2024 | 9 a.m. IST Sourcing organizations are increasingly trying to make their processes more efficient through digital adoption. What is the current state of adoption of automation in sourcing technologies? CDT | 10 a.m.

Sourcing 52

Sourcing Outsourcing Automation Efficiency 52

Perficient Digital Transformation

JANUARY 4, 2024

As we step into 2024, the transformative impact of Artificial Intelligence (AI) and generative AI on enterprise-level organizations has reshaped the business landscape in profound ways. Download the Forrester report,  The AI Services Landscape, Q1 2024   to learn more (available to Forrester subscribers and for purchase).

Service 72

Service Pharmaceuticals Engineering Efficiency 72

Zinnov

MARCH 8, 2023

Automation proved to be an effective tool during the pandemic helping companies become and remain resilient. Along with Automation, companies are also investing in other modern technologies such as Blockchain, Quantum Computing, and the Metaverse which is propelling them into the next phase of digital transformation – DT 2.0.

Automation 59

Automation E-Commerce Robotics Process Automation Analytics 59

31 West

MAY 23, 2024

2024) found that many students feel more confident in their academic abilities when provided with customized assistance and resources. A 2024 report by the National Association of Student Personnel Administrators (NASPA) highlights that ongoing training significantly enhances service quality. A study by von Keyserlingk et al.

Customer Service 130

Customer Service Service Call Center Administrative 130

Perficient Digital Transformation

MARCH 5, 2024

In our first session, I had a discussion on our thoughts about the future of XM Cloud in 2024 with Martin Miles and Megan Jensen. Here is an AI generated Summary of that first discussion about our thoughts on XM Cloud in 2024. Its intuitive interface and efficient content management capabilities make it a preferred choice for many.

Out-Tasking 52

Out-Tasking Flexibility Efficiency Marketing 52