Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. Outsourcing experts focused on working with small and medium-sized enterprises provide significant value and cultural fit.

Outsourcing 97

Outsourcing Co-Sourcing BPO Operational Costs 97

IBM Business Partners

MAY 17, 2024

” Given the statistics—82% of surveyed respondents in a 2023 Statista study cited managing cloud spend as a significant challenge—it’s a legitimate concern. Cloud maturity models (or CMMs) are frameworks for evaluating an organization’s cloud adoption readiness on both a macro and individual service level.

Efficiency 96

Efficiency Automation Right-Sizing Government 96

Everest Group

DECEMBER 9, 2022

Continuing to invest in CX can be worth it for these key reasons: Customer retention is cheaper than customer acquisition: Failing to maintain good customer service during a crisis can reduce customer confidence, severely impacting brand trust. Superior customer experience is a must-have to retain customers and enhance their lifetime value.

Outsourcing 52

Outsourcing Selective Outsourcing Streamline Operations Flexibility 52

IBM Services

NOVEMBER 8, 2023

At the beginning of the year, we laid out a new strategy for IBM Power under the leadership of Ken King, who will be retiring by the end of 2023 after forty years with IBM. I am excited to announce, therefore, that a few months ago I took on the role of IBM Power general manager. Let’s dig in to some specifics.

Advisory 96

Advisory Banking Automation Design 96

Magellan Solutions

JUNE 12, 2021

SMEs found an answer with their problems using back office service solutions. That’s why many business owners are looking for some alternatives to manage their expenses and talent efficiently through back office service solutions. The estimated global sales for the eCommerce industry is $6.542 trillion by 2023.

Service 52

Service BPO Human Resources Data Entry 52

IBM Business Partners

JUNE 2, 2023

To fulfill these ever-increasing citizen expectations to consume state-provided child support services, statewide child support systems need do the following: Empower families to get help when, where and how they need it, including virtual and real-time communications. Be intuitive, user-friendly and cut down on manual effort.

Co-Sourcing 80

Co-Sourcing Automation Flexibility Collaborations 80

Everest Group

JANUARY 17, 2023

As part of the engagement, we provided the following services to the client: Identified key strengths and development opportunities for the platform and provided short-term and long-term roadmap recommendations for prioritizing features. Read on to learn about the approach, assessment dimensions, and outcomes in this case study.

Research 52

Research Collaborations Sourcing Design 52

IBM Business Partners

AUGUST 16, 2023

Gartner predicted that cloud spending would reach nearly $600 billion by the end of 2023. There are many reasons why organizations have embraced cloud services, including improved efficiencies, cost savings, scalability, flexibility and quicker time-to-market. It enables the lowest-level control of resources in the cloud.

Automation 64

Automation Software Cost Control Flexibility 64

IBM Services

NOVEMBER 10, 2023

Meet demand with Autoscaling Autoscaling is a cloud computing feature that enables IT admins to scale cloud services such as server capacities or VMs up or down automatically based on defined policies created by the admin team. Managing reserve instances Customers typically buy reserve instances (RI) to save money and maintain flexibility.

Right-Sizing 73

Right-Sizing Automation Retail Management 73

Perficient Digital Transformation

MARCH 27, 2023

When Sitecore announced their Cloud Offerings at Sitecore Symposium in October 2023, It crystalized their composable strategy in providing separate product offerings that were each best of breed but could be better together. It brings all that capability in a fully managed SaaS model. Although you could host Next.js

Management 64

Management Analytics Regulations Marketing 64

31 West

JANUARY 20, 2023

What is Jira Service Desk? Jira is an IT service management tool that simplifies all IT-related operations and empowers employees to focus on tasks that are more important than addressing individual user requests. More than 65,000 businesses use Jira Service Desk to automate their IT operations worldwide.

Software 130

Software Automation Out-Tasking Design 130

31 West

JANUARY 26, 2023

From ticket automation to automated alerts, the solution handles your IT services without manual intervention. So, you can sit back and watch the software manage your help desk while your team can focus on more important tasks for your business growth. It automates your entire workflow, offering easy management services.

Right-Sizing 130

Right-Sizing Software Automation Design 130

31 West

JANUARY 25, 2023

The self-service portal of ServiceNow is for users having simple issues, like forgotten passwords or asset upgrades. They can fix it on their own, while the more complex issues can be routed to the IT agent through its ticket management module. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

inDinero

JUNE 3, 2021

As CFOs pursue greater flexibility, liquidity, and risk management for their companies, alternatives to BPO are becoming more attractive. BPO provides clients with customer-facing (front office) or infrastructure (back office) capacity for sales, customer service, virtual receptionists, accounting, HR, and IT. Cost reduction.

Outsourcing 64

Outsourcing BPO Robotics Process Automation Call Center 64

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Objectives.

Service 130

Service Outsourcing Automation Flexibility 130

IBM Business Partners

JUNE 11, 2024

In November 2023, Broadcom finalized its acquisition (link resides outside ibm.com) of VMware for USD 69 billion, with an aim to enhance its multicloud strategy. As a result, AWS will no longer be able to offer new subscriptions or additional services.

Design 67

Design Managed Services Manufacturing Efficiency 67

Everest Group

MARCH 29, 2023

Digital commerce platform providers are offering more flexibility and agility to enterprises and supporting key business models on a single platform. LEARN MORE ABOUT Top Service Providers This is driven by the shift toward a more composable and modular architecture based on the MACH principles.

E-Commerce 52

E-Commerce Right-Sizing Insurance Finance 52

IBM Services

MAY 17, 2023

For customers who run their operations on SAP, this means modernizing to a cloud ERP platform that supports greater flexibility and agility. This flexibility to continue to run in Power or x86 environments can help accelerate cloud migration of your SAP workloads.

Flexibility 120

Flexibility Manufacturing Managed Services Analytics 120

IBM Services

MARCH 14, 2024

While these challenges are not new, they emphasize the need for a flexible, cloud-native infrastructure. By using decades of database expertise in performance by IBM and combining it with AWS’s scalability, security and governance features, customers can achieve enhanced flexibility, agility and cost efficiency in the cloud.

Analytics 81

Analytics Flexibility Government Infrastructure Costs 81

IBM Services

FEBRUARY 12, 2024

Since 2021, SAP’s approach to simplifying this was to create a SaaS-based solution for S/4HANA on a single contract called RISE with SAP that includes software, infrastructure and services to migrate to S/4HANA.

Advisory 72

Advisory Flexibility Managed Services Management 72

IBM Services

APRIL 4, 2024

In a report from Technavio (link resides outside ibm.com), the private cloud services market size is estimated to grow at a CAGR of 26.71% between 2023 and 2028, and it is forecast to increase by USD 619.08 An organization can maintain sole responsibility for operating a private cloud, including its maintenance and overall management.

Software 98

Software Out-Tasking Regulations Government 98

Perficient Digital Transformation

JANUARY 23, 2023

A Digital Transformation for City Websites: The rapid evolution of technology in recent years, coupled with the need for businesses to adapt to digital operations during the COVID-19 pandemic, has led to an increase in the number of services that are now delivered digitally.

Government 64

Government Data Entry Flexibility Design 64

Capgemini

FEBRUARY 3, 2023

‘CAPGEMINI EARTHLINGS ECOPRENEUR’ PLATFORM EMPOWERs EMPLOYEES TOWARDS REACHING NET ZERO GOALS- POWERED BY GOOGLE CLOUD Tamalika Chakraborty/ Shoubhik Ghosh/ Debasish Rakshit 3 Feb 2023 Facebook Twitter Linkedin Capgemini is committed to be carbon neutral for its own operations and be a net zero business by 2030.

Accounting 52

Accounting Design Collaborations Payroll 52