Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. In 2023, Atom Computing unveiled an 1180-qubit quantum computer. Get in touch to discuss further. What is quantum computing?

Supply Chain Management 59

Supply Chain Management Research Collaborations Reduced Costs 59

Everest Group

FEBRUARY 27, 2024

Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with providers can help overcome the major obstacles. Most enterprises and service providers are investigating gen AI operations use cases or piloting solutions to test feasibility.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

Magellan Solutions

DECEMBER 7, 2022

Telehealth Services is the process of giving care and medical services from a distance using technology for communication. The market for telehealth services was estimated to be worth USD 83.5 BENEFITS OF TELEHEALTH SERVICES. Listed below are the advantages of telehealth : REDUCED COST. billion in 2022.

Service 75

Service Healthcare Insurance Reduced Costs 75

IBM Services

NOVEMBER 30, 2023

The cyberthreat landscape is evolving and countries such as India are facing an alarming rate of increase in cyberattacks ( Q2 of 2023 saw a 90% increase ). Here come the MSSPs This is where Managed Security Service Providers (MSSPs) come into the picture. “IBM’s deep industry expertise in security domain was a big reason.

Cybersecurity 70

Cybersecurity Regulations Sourcing Streamline Operations 70

IBM Services

OCTOBER 30, 2023

The AWS-IBM partnership is a symphony of strengths The collaboration between IBM and AWS is more than just a tactical alliance; it’s a symphony of strengths. The retailer uses these insights to optimize inventory levels, reduce costs and enhance efficiency.

Analytics 83

Analytics Retail Insurance Streamline Operations 83

IBM Services

APRIL 25, 2024

Benefits: Improved efficiency Reduced cost Enhanced transparency Customer relationship management (CRM) BPR is a pivotal strategy for organizations that want to overhaul their customer relationship management (CRM) processes. This can enable significant cost savings and improve profitability.

Supply Chain Management 59

Supply Chain Management Finance Robotics Process Automation Human Resources 59

Infosys Consulting

FEBRUARY 1, 2023

As such, organizations must expand the communication service providers (CSP) operating model from a network to a flexible end-to-end business platform provider. Their ability to spend the same on telecom infrastructure services as Tier-1 CSPs has enabled them to expand their involvement in the telecom industry/value chain.

Service 52

Service Marketing Flexibility Reduced Costs 52

Simplr

NOVEMBER 21, 2022

Even with a Chief Customer Officer (CCO) appointed to drive the collaboration, a successful CX initiative requires cooperation, integration, and overall cross-functional enterprise planning and support. In fact, research shows 79% of consumers say customer service is extremely important when choosing where to shop. Why CX Is Important.

Human Resources 93

Human Resources Customer Support Collaborations Research 93

Capgemini

JUNE 1, 2023

CUSTOMER CENTRICITY: A PROVEN SOURCE OF REVENUE Vinay Patel 01 June 2023 Facebook Twitter Linkedin Customer centricity might seem like a secondary concern for banks – but it isn’t. Investing in CX initiatives can lead to a range of benefits, such as increased customer satisfaction, reduced customer churn, and improved brand perception.

Sourcing 52

Sourcing Banking Analytics Reduced Costs 52

Capgemini

JANUARY 9, 2024

Sustainability in 2024: How businesses can transform for eco-conscious success Miguel Sossa Nov 14, 2023 Facebook Twitter Linkedin A common mistake companies make when transitioning to a green economy is to plan for the world as it currently is, as opposed to the world it’s rapidly becoming. How about technology?

Government 52

Government Regulations Collaborations Right-Sizing 52

Influx

JANUARY 19, 2023

Operating budget Sales operations Customer service operations Streamlining business processes Operational performance tracking Staying up to date with industry trends How does outsourcing contribute to improved efficiency? By increasing operational efficiency, it allows large businesses to reduce costs and focus on core business.

Efficiency 52

Efficiency Sales Reduced Costs Customer Support 52

IBM Business Partners

AUGUST 16, 2023

It is poised to transform businesses and industries, revolutionize how employees and other stakeholders collaborate, and drive digital transformation initiatives. Gartner predicted that cloud spending would reach nearly $600 billion by the end of 2023. Many organizations have spent the past few years investing heavily in the cloud.

Automation 64

Automation Software Cost Control Flexibility 64

Perficient Digital Transformation

SEPTEMBER 29, 2023

Dreamforce 2023 is the largest and most anticipated Salesforce event of the year. In this blog post, I’ll take a closer look at Gartner’s five key strategic initiatives that finance leaders are prioritizing in 2023 , and how Salesforce can help. Collaboration tools. Real-time insights.

Finance 64

Finance Service Out-Tasking Analytics 64

3Pillar Global

MAY 3, 2024

I’ve had the privilege to collaborate and connect with exceptional regional plan leaders across strategy consulting roles and more recently in-house at a regional plan. In Mercer , Aon , and WTW surveys of healthcare benefit leaders showed a typical premium increase in 2023 of ~6 and between 6-8% in 2024, far outpacing inflation.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

IBM Services

FEBRUARY 6, 2024

Malaysia’s payments network, PayNet, is collaborating with Ant Group (the parent company of Alipay) to allow Alipay+ wallet holders from seven countries to pay via QR code using PayNet’s DuitNow QR system. Increasing the use of cash does not reduce cost or friction in the economy. in 2023-2024.

Banking 93

Banking Government Reduced Costs Retail 93

IBM Business Partners

JUNE 11, 2024

In November 2023, Broadcom finalized its acquisition (link resides outside ibm.com) of VMware for USD 69 billion, with an aim to enhance its multicloud strategy. As a result, AWS will no longer be able to offer new subscriptions or additional services.

Design 67

Design Managed Services Manufacturing Efficiency 67

IBM Services

MAY 11, 2023

For IBM, Think is a perfect time for us to connect, collaborate and help our clients and partners continue to forge ahead with digital transformation and innovation. As we wrap up Think 2023, we’re excited to recap a few of the exciting new capabilities we are launching in our IT Automation portfolio.

Automation 60

Automation Engineering Collaborations Reduced Costs 60

IBM Services

MARCH 20, 2023

Additionally, IDC and Everest have ranked IBM as a global leader for Adobe services. Enterprise work management Today’s customer service teams need to work more quickly and efficiently to keep up with customer demands. Visit us at Adobe Summit 2023 where we’ll have our key talks, solutions and more at Booth 419.

E-Commerce 57

E-Commerce Flexibility Order Management Collaborations 57

IBM Services

APRIL 11, 2024

For example, New York City published its own AI Action plan in October 2023, and formalized its AI principles in March 2024. Creating a culture of responsibility and collaboration A participatory and inclusive culture is essential as organizations grapple with governing a technology with such far-reaching impact.

Government 77

Government Regulations Accounting Cybersecurity 77

IBM Services

FEBRUARY 19, 2024

Cost optimization can be achieved through a combination of productivity enhancements, infrastructure savings and reductions in operating expenses. In 2023, the global data monetization market was valued at USD 3.5 This leads to revenue uplift through opportunities to create new services and channels. from 2024 to 2032.

Analytics 68

Analytics Banking Sourcing Automation 68

IBM Services

MAY 10, 2023

So, how do we at IBM continue to provide technological solutions that tap into the power of artificial intelligence and leverage intelligent automation , all while bolstering human ambition for collaboration, creativity and innovation? Ultimately, we believe the answer lies in the power of augmenting our own human intelligence.

Automation 84

Automation Out-Tasking Collaborations Design 84

The Scalers

MARCH 27, 2024

Build future-proof dev teams Discover how to scale development teams in 2023 and beyond DOWNLOAD EBOOK Managing technical debt Tackling technical debt is a nightmare for leaders. Challenges for CIOs Collaborating closely with CTOs, CIOs navigate a distinct set of challenges as they lead IT strategy and management.

Offshoring 52

Offshoring Engineering Reduced Costs Out-Tasking 52

IBM Services

FEBRUARY 16, 2023

Along with these challenges, the ongoing drive to reduce costs, improve efficiency and productivity, drive better decision-making and reduce risk will continue to drive pharma investment in cloud, AI/ML, analytics and automation in 2023 despite higher interest rates.

Pharmaceuticals 40

Pharmaceuticals Reduced Costs Research Manufacturing 40

Capgemini

JULY 25, 2023

SHARING WITHOUT SHOWING: DATA CLEAN ROOMS ALLOW FOR UNPRECEDENTED COLLABORATION Jennifer Belissent 26 July 2023 Facebook Twitter Linkedin Imagine the potential for secure data collaboration. Insurance companies can collaborate to identify fraudulent claims. Data sharing and collaboration deliver business value.

Collaborations 52

Collaborations Government Regulations Pharmaceuticals 52

Capgemini

OCTOBER 6, 2023

Process mining – leveraging data-driven opportunity discovery Thomas Both Oct 04, 2023 Facebook Twitter Linkedin As the digital landscape continues to evolve, process mining enables organizations to unlock hidden potential from data-driven insights – streamlining operations, enhancing customer satisfaction, and driving a competitive advantage.

Analytics 52

Analytics Out-Tasking Streamline Operations Reduced Costs 52

IBM Services

FEBRUARY 9, 2024

2022 was the year that generative artificial intelligence (AI) exploded into the public consciousness, and 2023 was the year it began to take root in the business world. Standalone tools like ChatGPT typically take center stage in the popular imagination, but smooth integration into established services often yields more staying power.

Right-Sizing 102

Right-Sizing Out-Tasking Sourcing Research 102