31 West

FEBRUARY 7, 2023

If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. It promotes innovation, efficiency, and trust in their projects. #2)

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Metasource

MAY 1, 2024

Modern finance leaders are pursuing accounts payable (AP) automation solutions with several goals in mind… Maybe you want to eliminate manual data entry and give your staff back time for more high-value tasks. Strive for Complete Automation Did you know only 10% of organizations have achieved full AP automation?

Automation 52

Automation Accounting Customer Support Data Entry 52

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. European enterprises are primarily adopting cloud to drive operational efficiencies and business growth.

Service 64

Service Retail Information Technology Marketing 64

Everest Group

JANUARY 2, 2024

Lending IT Services The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness.

Service 59

Service Finance Banking Flexibility 59

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

IBM Services

NOVEMBER 9, 2023

In 2021, Liquid Prep became an open-source software project hosted by the Linux Foundation. The role of Open Horizon as an edge computing platform To ensure the solution is scalable and easy to use, Liquid Prep began working with Open Horizon , an open-source edge computing project from the Linux Foundation.

Sourcing 95

Sourcing Software Research Collaborations 95

Future of Sourcing

JULY 28, 2023

– How Calculum’s ADA Platform allows leading organizations to optimize their payment terms, aligned to their competitors and unlock working capital and generate millions in free cash flow.

Facilities Management 52

Facilities Management Robotics Process Automation Retail Strategic Sourcing 52

The Hackett Group

OCTOBER 5, 2023

IBM, MTN Group and Sanofi Recognized for Their Cutting-Edge Digital Transformation Achievements Miami, FL — October 5, 2023 — The Hackett Group , Inc. These leaders often combine intelligent automation, advanced analytics and artificial intelligence (AI) to hyper-automate end-to-end business processes. Hoffmann-La Roche Ltd.,

Advisory 59

Advisory Pharmaceuticals Banking Sourcing 59

IBM Services

MAY 11, 2023

As we wrap up Think 2023, we’re excited to recap a few of the exciting new capabilities we are launching in our IT Automation portfolio. This platform utilizes intelligent automation and artificial intelligence (AI) to aggregate data from various sources, detect and correlate incidents, and quickly drive incidents to resolution.

Automation 60

Automation Engineering Collaborations Reduced Costs 60

IBM Services

OCTOBER 16, 2023

APIs serve as essential connectors between the growing number of data sources and applications in companies of all sizes and in all industries. Unlock the full value of your APIs with IBM API Connect We are excited to share that Gartner recently named IBM a Leader in the 2023 Gartner® Magic Quadrant™ for API Management.

Management 73

Management Advisory Right-Sizing Research 73

Future of Sourcing

MAY 11, 2023

The announcement makes Keelvar the only provider in the market to offer an optimization and automation solution in one tool for transformed sourcing across the full spend lifecycle – from strategic to tail – with no training or sourcing experience required.

Sourcing 52

Sourcing Strategic Sourcing Automation Out-Tasking 52

IBM Services

MAY 10, 2023

So, how do we at IBM continue to provide technological solutions that tap into the power of artificial intelligence and leverage intelligent automation , all while bolstering human ambition for collaboration, creativity and innovation? Ultimately, we believe the answer lies in the power of augmenting our own human intelligence.

Automation 84

Automation Out-Tasking Collaborations Design 84

Everest Group

JULY 17, 2023

Providers are differentiating themselves by offering as-a-service models and focusing on digital transformation solutions by leveraging analytics, automation, and AI, combined with industry expertise and an advisory-led approach.

Banking 52

Banking Service Advisory Finance 52

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Zinnov

MAY 30, 2023

GPT1 was introduced in 2018, followed by GPT2 in 2019, GPT3 in 2020, and GPT4 in 2023. Emerging Use Cases of Generative AI in Automation When we bring together the potential of Generative AI and Automation, we can accelerate the time it takes to launch new innovations. Some examples include: 1. Education 1.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Perficient Digital Transformation

JANUARY 27, 2023

One of the key components of DevSecOps is the use of tools to automate security testing and deployment. DevSecOps tools help automate as many security processes as possible and closely integrate security with the CI/CD pipeline.

Software 111

Software Automation Sourcing Regulations 111

Capgemini

JUNE 26, 2023

Automated project code creation drives enhanced finance processing Abhinanda Roy-Chowdhury 26 Jun 2023 Facebook Twitter Linkedin Capgemini’s award-winning Automated Finance Code tool leverages AI to create and track codes quickly and easily to drive rapid, accurate, and scalable transaction processing.

Finance 52

Finance Automation Robotics Process Automation Accounting 52

Everest Group

AUGUST 2, 2023

By employing cutting-edge network technologies, these digital enterprises seek to optimize performance, automate operations, boost efficiency, expedite digital transformation, and enhance user experiences. They strategically realign their network approach, focusing on use case relevance and value creation.

Managed Services 52

Managed Services Management Service Automation 52

Capgemini

MARCH 13, 2023

what we learned at mwc Barcelona 2023 Vaibhav Mahajan 14 Mar 2023 Facebook Twitter Linkedin Mobile World Congress 2023 (MWC 2023), the biggest telecom festival of the world was organized by GSMA in Barcelona a few days ago. Here are our key takeaways from MWC 2023.

Co-Sourcing 52

Co-Sourcing Collaborations Efficiency Automation 52

Amzur

JUNE 7, 2023

As we step into 2023-2024, it becomes crucial for CFOs to stay ahead of the curve by embracing emerging trends and understanding the shifting priorities that will shape the financial landscape. Technology and Automation Technology empowers CFOs with data-driven insights that were previously inaccessible or time-consuming to obtain.

Finance 52

Finance E-Commerce Analytics Risk Management 52

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 69

Retail E-Commerce Service Sourcing 69

Automation Anywhere

MAY 26, 2021

Today, that technology, combined with machine learning (ML) and Robotic Process Automation (RPA), continues to be a force of change for the better, providing advantages for users in all industries. Intelligent automation can provide an end-to-end solution for workflows. It can be programmed to recognize patterns and behaviors.

Automation 52

Automation Robotics Process Automation Out-Tasking Sourcing 52

IBM Services

FEBRUARY 19, 2024

The challenges continue: one 2023 survey found 44% of companies had to make changes in the past year due to issues with their supply chain footprint, and 49% said supply chain disruptions had caused planning problems. Automation Automation can streamline supply chain operations, from order fulfillment to inventory tracking.

Supply Chain Management 86

Supply Chain Management Management Inventory Management Analytics 86

Perficient Digital Transformation

MARCH 6, 2023

I attended the 14th annual SCOPE Summit on February 6-9 of 2023 to connect with my colleagues and other industry experts about what technology advancements are driving growth in the life sciences industry. Pharma companies are leading and delivering solutions, and they want findings and results to be open source. Have questions?

Collaborations 64

Collaborations Regulations Research Sourcing 64

Hyland

SEPTEMBER 7, 2022

Beginning January 1, 2023, all legal transfers of permanent records to NARA “must be in electronic format, to the fullest extent possible, regardless of whether the records were originally created in electronic formats,” according to the original memo. Capturing the content from its source — not just reactively scanning paper documents.

Efficiency 52

Efficiency Government Out-Tasking Co-Sourcing 52

IBM Services

FEBRUARY 9, 2024

2022 was the year that generative artificial intelligence (AI) exploded into the public consciousness, and 2023 was the year it began to take root in the business world. Massive, centrally operated mainframe computers from a few players gave way to smaller, more efficient machines accessible to enterprises and research institutions.

Right-Sizing 102

Right-Sizing Out-Tasking Sourcing Research 102

IBM Services

DECEMBER 5, 2023

Generative AI excels at handling diverse data sources such as emails, images, videos, audio files and social media content. Generative AI can likewise use historical sales data and external factors to help predict demand more accurately to prevent stockouts and excess inventory while also automating inventory replenishment and allocation.

Retail 94

Retail Inventory Management Efficiency Call Center 94

Vilmate

JANUARY 11, 2024

The year 2023 brought us a lot of exciting developments in the field of information technology. Today, we want to review the highlights of 2023 and discuss the significant events in the IT world. In 2023, the Web Summit took place in Lisbon, filling Portugal’s capital with fresh ideas and technological breakthroughs.

Cybersecurity 52

Cybersecurity Healthcare Analytics Design 52

Everest Group

APRIL 10, 2024

New sourcing deals requiring providers to support multiple areas have continued to increase, driven by healthcare providers’ long-standing challenges of lower revenue collection, higher denials, and suboptimal patient experience. in 2022 and 2023 from 54.8%

Management 59

Management Healthcare Robotics Process Automation Analytics 59

Everest Group

FEBRUARY 27, 2024

Generative Artificial Intelligence (gen AI) is emerging as a game-changer in customer experience management (CXM) by offering the potential to personalize customer interactions, enhance operational efficiency, and provide a competitive edge. As enterprises adopt gen AI, third-party providers have an increasingly vital role.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

IBM Services

APRIL 15, 2024

In 2023, the FBI received a record number of 880,418 complaints with potential losses exceeding USD 12.5 To help organizations face the different variants and strategies used to perpetrate an attack, IBM provides end-to-end data resilience solutions to efficiently defend organizations from ransomware and other malware attacks.

Cybersecurity 104

Cybersecurity Sourcing Efficiency Automation 104

IBM Services

OCTOBER 17, 2023

In a research brief defining “5 trends for 2023,” the IBM Institute for Business Value reports, “In 2023, rapid response is the new baseline. Working with “business events” is essential for unlocking real-time insights that enable intelligent decision making and automated responses.

E-Commerce 81

E-Commerce Automation Streamline Operations Analytics 81

IBM Services

SEPTEMBER 27, 2023

The average cost of a data breach set a new record in 2023 of USD 4.45 On the bright side, data also shows that artificial intelligence (AI) and automation can improve security readiness and speed response to attacks, to help dramatically shrink the data breach window before causing real harm.

Cybersecurity 101

Cybersecurity Analytics Sourcing Automation 101

Metasource

FEBRUARY 6, 2024

In fact, according to McKinsey , “executives from companies that have seen success with automation are twice as likely as others to report using human-in-the-loop designs.” Instead of relying solely on automated processes, HITL incorporates human expertise to handle complex, nuanced, or ambiguous tasks that machines might find challenging.

Human Resources 52

Human Resources Out-Tasking Automation Collaborations 52

IBM Services

SEPTEMBER 19, 2023

Generative artificial intelligence (AI) burst into the mainstream in 2023, lighting a fire under businesses to integrate enterprise-grade versions into their processes. CSPs and NEPs usually have huge support centers and IBM has the potential to help transform workflows between all ecosystem players. CSPs can take advantage of watsonx.ai

Robotics Process Automation 115

Robotics Process Automation Out-Tasking Automation Jobbing 115

IBM Services

FEBRUARY 16, 2023

Along with these challenges, the ongoing drive to reduce costs, improve efficiency and productivity, drive better decision-making and reduce risk will continue to drive pharma investment in cloud, AI/ML, analytics and automation in 2023 despite higher interest rates.

Pharmaceuticals 40

Pharmaceuticals Reduced Costs Research Manufacturing 40